Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 10893879

Complaint Date: 2016-08-07

Fail Date: 2016-03-23

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: EQUINOX

Model Year: 2011


Summary

TIMING CHAIN FAILURE.

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NHTSA ID Number: 10893880

Complaint Date: 2016-08-07

Fail Date: 2016-08-04

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: SILVERADO 1500

Model Year: 2003


Summary

I JUST BOUGHT MY TRUCK ABOUT A MONTH AGO. I WAS UNDER IT CHANGING THE OIL AND I NOTICED AN ALARMING AMOUNT OF RUST ON THE FRAME MEMBERS AND THE BRAKE LINES. SOME OF IT LOOKS SO BAD THAT I AM CONCERNED OF HAVING EITHER FRAME BREAKAGE OR A BRAKE LINE FAILING. I HAVE READ MANY OTHER STORIES OF THE SAME THING HAPPENING TO OTHER TRUCKS. I HAVE NOT HAD A FAILURE YET BUT I BELIEVE IT IS JUST A MATTER OF TIME. AFTER READING ALL OF THE HORROR STORIES FROM OTHER OWNERS ON VARIOUS WEB SITES, I AM TERRIFIED EVERY TIME I DRIVE IT THAT THE BRAKES ARE GOING TO FAIL. I CANNOT AFFORD TO SPEND $3000 TO $4000 TO HAVE THE TRUCK FIXED. ESPECIALLY WHEN I CONSIDER IT A MANUFACTURER DEFECT OF A SAFETY ITEM. PLEASE ISSUE A RECALL FOR THESE PROBLEMS BEFORE PEOPLE ARE INJURED OR KILLED BECAUSE THE FRAME HAS BROKEN OR THE BRAKES HAVE FAILED.

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NHTSA ID Number: 10893670

Complaint Date: 2016-08-06

Fail Date: 2016-08-05

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: CHRYSLEReBay

Vehicle/Equipment Model: 200

Model Year: 2012


Summary

WHILE DRIVING AT 40 MILES PER HOUR, THE HOOD FLEW UP, AND BACK, INTO THE WINDOW AND MARKED THE ROOF. WE DISCOVERED THAT THE HOOD RELEASE HAD BEEN PULLED EARLIER, INSTEAD OF TRUNK RELEASE. MY ISSUE, AFTER CLOSING THE NOW "SPRUNG" HOOD, WE TESTED THE SECONDARY "SAFETY" LATCH, IT DID NOT HOLD

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NHTSA ID Number: 10893671

Complaint Date: 2016-08-06

Fail Date: 2016-08-05

Manufacturer’s Name: MazdaeBay Motor Corp.

Vehicle/Equipment Make: MAZDAeBay

Vehicle/Equipment Model: MAZDASPEED3

Model Year: 2010


Summary

DRIVING ALONG A CITY STREET, WITH MY 2 1/2 YEAR OLD IN THE VEHICLE, AND THE LEFT SIDE OF THE DRIVER SEAT BRACKET BROKE. I HAVE HAD THIS HAPPEN BEFORE IN A PREVIOUS MAZDAeBay BEFORE, A 2003 PROTEGE5. IN ATTACHED PHOTO, THE BRACKET ON THE MIDDLE-RIGHT SHOULD BE WELDED ON TO THE BAR-SECTION IN THE MIDDLE-LEFT.

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NHTSA ID Number: 10893672

Complaint Date: 2016-08-06

Fail Date: 2016-05-01

Manufacturer’s Name: NissaneBay North America, Inc.

Vehicle/Equipment Make: NISSANeBay

Vehicle/Equipment Model: ALTIMA

Model Year: 2016


Summary

MY 2016 NISSANeBay ALTIMA SR STALLS/LOSES POWER WHILE ACCELERATING, LIKE INTO TRAFFIC, OR WHILE SLOWING DOWN AND THE ACCELERATING AGAIN. I HAVE HAD IT TO THE DEALERSHIP BUT THEY CAN'T DETERMINE WHAT IS CAUSING THE ISSUE AND CAN'T DUPLICATE IT ON DEMAND. THIS HAS HAPPEN SEVERAL TIMES SINCE I PURCHASED IT ON FEB 29, 2016 THE DEALERSHIP INSTALLED A NEW PART PERTAINING TO THE BRAKES WHICH CAUSE IT TO NOT ACCELERATE WHILE THE BRAKE IS APPLIED BUT THE PROBLEM HAS CONTINUED SINCE THAT WAS INSTALLED. THE ISSUE HAS ALWAYS SEEMED TO HAPPEN AFTER THE CAR HAS SET FOR AN EXTENDED TIME (WHILE I'M AT WORK, ETC) USUALLY AFTER IT HAPPENS IT WILL DRIVE AND FUNCTION AS NORMAL FOR SOME TIME. (PROBLEM WITH DUPLICATING IT BY THE DEALERSHIP) THE DEALERSHIP HAS MY CAR AT THE PRESENT TIME BUT PLANS TO RETURN IT TO ME WITHOUT SOLVING THE PROBLEM. MY FEAR IS THAT THIS COULD CAUSE AN ACCIDENT IN THE FUTURE IF ITS NOT SOLVED.

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NHTSA ID Number: 10893673

Complaint Date: 2016-08-06

Fail Date: 2016-07-23

Manufacturer’s Name: Mercedes-BenzeBay USA, LLC

Vehicle/Equipment Make: MERCEDES-BENZeBay

Vehicle/Equipment Model: E350

Model Year: 2014


Summary

JULY 23RD 2016 MY TIRE HAD A LEAK FROM UNKNOWN REASON , HAD IT REPLACED AND HAD A LEAK AGAIN ON SAME WHEEL ON AUGUST 5TH 2016 SAME TYPE OF LEAK , CONTINENTALeBay CONTIPROCONTACT SIZE 245/40/18 97V SIZE

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NHTSA ID Number: 10893674

Complaint Date: 2016-08-06

Fail Date: 2014-06-04

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: FLEX

Model Year: 2014


Summary

A COUPLE MONTHS AFTER PURCHASING MY VEHICLE THE CHECK ENGINE LIGHT CAME ON AND I LOST POWER TO SOME OF THE COMPUTER SYSTEMS, I CALLED THE DEALER SHIP AND TOLD THEM THE PROBLEM, MY FATHER HAD ALREADY PLUG HIS OBD READER INTO THE CAR AND SO I WAS ABLE TO LET THEM KNOW WHAT THE CODE HAD COME UP ON THE READER. WHEN I TOOK THE CAR TO THE DEALER SHIP THERE WAS A PROBLEM WITH BROKEN WIRES.

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NHTSA ID Number: 10893675

Complaint Date: 2016-08-06

Fail Date: 2016-08-04

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: EXPEDITION

Model Year: 2003


Summary

FUSE RELAYS KEEP BURNING OUT! I HAVE BROUGHT OVER 10 RELAYS IN 2 WEEEKS. I HAVE DONE MY RESEARCH AND THIS IS A COMMON PROBLEM WITH ALL 2003 FORDS AND IS VERY EXSPENSIVE TO FIX. I WAS SHOCKED TO FIND THAT IT HAS NOT BEEN RECALLED! THERE ARE VIDEOS ON YOU TUBE TO PROVE THAT ALL OF THESE TRUCKS HAVE THIS PROBLEM. I WAS TOLD I HAD TO REPLACE THE ENTIRE FUSE BOX BUT EVENTUALLY I WILL HAVE THE SAME PROBLEM OUT OF THAT FUSE BOX BECAUSE THUS IS A DEFECT IN ALL 2003 FORDeBay EXPEDITIONS. THE CAR CUTS OFF WHILE DRIVING AND HAS ALMOST CAUSED ME TO BE IN 2 VERY DANGEROUS CAR ACCIDENTS! IT HAS STOPPED ON ME ON THE HIGHWAY AND STREET! WHEN I SAW THAT THIS IS A VERY COMMON PROBLEM WITH THE FUEL EMMISION RELAYS AND THE FUSE BOX I DECIDED TO FILE THIS COMPLAINT IN ORDER TO GET THIS RECALLED!

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NHTSA ID Number: 10893676

Complaint Date: 2016-08-06

Fail Date: 2016-08-06

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: CR-Z

Model Year: 2013


Summary

I HAVE BEEN WAITING AND WAITING FOR A RECALL STATUS UPDATE, HAS BEEN INCOMPLETE SINCE ABOUT APRIL 2016.

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NHTSA ID Number: 10893677

Complaint Date: 2016-08-06

Fail Date: 2016-06-01

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: MUSTANGeBay

Model Year: 2010


Summary

ON JULY 2015, I RECEIVED A RECALL NOTICE FROM FORDeBay FOR THE "FRONT DRIVER SIDE AIR BAG INFLATOR HOUSING". IT TOLD ME THAT FORDeBay WOULD SEND ME A SECOND NOTICE WHEN PARTS WHERE AVAILABLE SINCE THIS WAS SUPPOSEDLY A VERY WIDE SPREAD PROBLEM. ON JUNE 2016, I RECEIVE THIS SECOND NOTICE STATING THAT PARTS WERE READY AND TO "CALL MY DEALER WITHOUT DELAY AND REQUEST SERVICE". I DID THIS IMMEDIATELY. I WAS TOLD BY PARR FORDeBay THAT THEY DIDN'T KNOW WHERE I GOT THE LETTER FROM BUT PARTS WERE NOT AVAILABLE AND THAT THEY WOULD ORDER THEM AND CALL ME WHEN THEY CAME IN. IT IS NOW AUGUST 2016 AND ACCORDING TO THEM, THEY DON'T HAVE THE PARTS THAT THEY SAID THEY WERE ORDERING BACK IN JUNE. IF FORDeBay WAS NOT GOING TO PROVIDE THEIR DEALERSHIPS WITH THE PARTS, THEN WHY WOULD THEY HAVE SENT ME A LETTER SAYING THAT PARTS WERE AVAILABLE. I BELIEVE THIS DEALERSHIP IS NOT WILLING TO PERFORM THE RECALL NOTICE AND THEY ARE THE ONLY FORDeBay DEALERSHIP IN A 50 MILE RADIUS. EITHER THAT OR FORDeBay MOTOR COMPANY IS SENDING OUT FALSE INFORMATION IN THEIR RECALL NOTICES.

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Bestseller No. 1
KINGBOLEN Ediag Elite OBD2 Scanner Bluetooth, Bi-Directional Control Scanner All System Diagnostic Tool for iOS & Android, 15+ Hot Reset, CANFD Protocol, FCA AutoAuth, No Subscriptions Lifetime Update
  • OBD2 Bluetooth Scanner Lifetime Update: Ediag Elite offers revolutionary Advantage Lifetime Updates with unlimited access to the superior 15+ reset service, bi-directional testing and full system diagnostics.The Ediag Elite is an excellent Bluetooth OBD2 scanner diagnostic tool ideal for DIY's and private car owners.
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  • 15+ Maintenance Resets: The current version introduces 15+ popular special features: Oil Reset, Headlight Matching, Bleeding Reset, TPMS Reset, BMS Reset, Gear Box Relearn, EGR Learning, Throttle Learning, Injector Coding, SAS Reset and more special functions in system diagnose menu. These functions make it easy for owners to carry out the necessary maintenance and servicing, ensuring that your vehicle stays in top condition, prolonging its service life and preventing common problems and breakdowns. Note: The Special function vary by model& year, Reach us via support@kingbolen.c o m to check compatibility.
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  • Perfect for Monitoring The Health of Your Vehicle: Ediag Elite is designed to make vehicle maintenance simple and efficient. With intelligent AutoVIN quick recognition, it is easy to connect to your car without the need for manual input. Real-time data is visualized in a variety of formats, including graphs, numeric, meter displays and clear 4-in-1 data charts, allowing you to effortlessly monitor real-time performance. Data logging/reporting is available for playback and further analysis.
Bestseller No. 2
KINGBOLEN K7 OBD2 Scanner Bluetooth: 3-Year Fr-ee Update, 2025 Bidirectional Scan Tool with ECU Coding, 31+ Resets, FCA AutoAuth, Crankshaft Relearn/Active Test, Car Diagnostic Scanner for All Systems
  • 2025 Newest Top-tier Car Scanner: KINGBOLEN K7 diagnostic scan tool is equipped with most capabilities for daily repair/maintenance: Wireless diagnosis via Bluetooth, Bidirectional Control Test, ECU Online/Offline Coding, Customization, 31+ Restes, PMI for FordeBay, LincolneBay, MazdaeBay, Global version for 100+ brand vehicles and 17 languages, no area limit, FCAeBay AutoAuth, 3-year Fr-ee Software Upgrade. After 3 years, it will continue to work with the last update version, but online functions can't be available
  • OE-Level Full Systems Scan Tool: K7 professional diagnostic scanner with AUTO VIN can do one-click to scan ECUs on most of vehicles, like PCM, ECM, EPS, BCM, TPMS, SAS, A/C system... to read/clear code, view live data, freeze frame, read ECU info. 4-in-1 data stream graphics can make data viewing more intuitive. Detailed diagnostic reports will help you easily master the car situation as it can be shared by bluetooth or email! Adding workshop information can help your customers to know more
  • Bi-Directional Control Test/Active Test: Bi-directional scan tool Kingbolen K7 can perform real active test that can send commands to the vehicle's ECU to drive the actuators to work, like window, rear mirrors, sunroof, door, solenoids, wipers, headlamp, etc, helping you quickly find out bad parts and pinpoint faulty issues. K7 bidirectional scanner will be a good choice to sav* money and time on car repairs when performing complex maintenance and repair
  • Advanced ECU Online/Offline Coding: ECU Coding allows you to refresh hidden functions to optimize vehicle performance, customize vehicles, match the replaced components with ECU. In contrast to similarly priced products that only support Offline Coding, the KINGBOLEN K7 diagnostic tool can do Variant coding for Benz and also supports Online Coding which can send coding values directly from the server, faster and more accurate. (Note: please check compatibility before order.)
  • 31 Reset Functions: Experience tells us that just a small repair service may cost a lot of money. Kingbolen K7 is a professional automative OBDII scanner with 31 common maintenance services like Oil /SAS/EPB/TPMS Reset, Battery Matching, ABSeBay Bleeding, Injector Coding, etc. It effectively handles most of the car reset and relearning jobs, perfect for experienced DIYers and mechanics. NOTE: Functions in the menu vary across vehicles. Kindly check the compatibility before purchase
SaleBestseller No. 3
KINGBOLEN OBD2 Scanner Bluetooth, All System Bidirectional Control Car Diagnostic Tool for Toyota/Lexus, No Subscription Fee, SOLOSCAN Code Reader for iOS & Android, All Reset Service, ECU Coding
  • 【Lifetime Free, All-In-One Car Scanner for ToyotaeBay LexuseBay Models】As a specialized diagnostic tool for ToyotaeBay & LexuseBay, this 2025 newest KINGBOLEN SOLOSCAN provides In-depth All systems diagnostics, F.ree Full Reset Functions, Powerful Bi-directional Control, ECU Coding, Lifetime F.ree Update, 22 Languages, No IP Limited, etc. Bluetooth technology allows the obd2 scanner to be linked to your cell phone easily, showing what's wrong and how to fix it, so you can understand your car's health anytime, anywhere!
  • 【OE-Level Full System Diagnostics】This bluetooth obd2 scanner provides in-depth diagnostic information for all available modules including TCM/ECM/ABSeBay/BCM/SAS/EPB/Fuel...systems. Soloscan can read ECU info, read/clear codes, view data stream, retrieves freeze-frame, do active functional test and print the diagnostic report you need. Master cars situation with a few simple clicks!
  • 【Powerful Bi-Directional Control/Active Test】Kingbolen Soloscan car diagnostic scanner for ToyotaeBay & for LexuseBay, can send commands to vehicle systems/components to identify potential problems and test their working status. You don't need to tear things apart they can be tested electronically like opening and closing of the sunroof and things of that nature.
  • 【Advanced ECU CODING Function】This bidirectional scan tool supports Component Matching, Customize OE-settings, Flash Hidden Feature, Optimize car performance. You can activate higher-level functions or disable annoying features, like Auto Rear Mirror Folding, Auto Door Lock/Unlock, Daytime Running Light, etc.*NOTE: Coding functions vary by model & year. Not for all models, please check compatibility before purchase.
  • 【All F-ree Maintenance Service】The diagnostic scan tool is equipped with powerful free reset services to perform after repair and maintenance, including Oil reset, EPB reset, SAS calibration, ABSeBay bleeding, injector code, TPMS reset, D.P.F Regen, etc. Enter from the all-system diagnostic menu to unlock more system special functions, and effectively handle the reset and relearn of most cars. Note: The Special function vary by model& year, Reach us via support@kingbolen.c o m to check compatibility.
Bestseller No. 4
KINGBOLEN Ediag Plus Bluetooth Scanner, All System Bidirectional Control OBD2 Diagnostic Scanner for iOS & Android with ECU Coding, CAN-FD Protocol, Auto VIN, 15+ Rest Functions, 1 Year Gratis Update
  • 【KINGBOLEN EDIAG Plus Bi-directional Control Bluetooth Scanner】KINGBOLEN Ediag Plus Bluetooth Scanner (Upgraded version of thinkdaig/ediag)equipped with 15+ resets, ECU coding, Bi-directional test, CAN-FD Protocol, Auto-VIN, full systems diagnosis, one year F-ree update. Bluetooth connection makes your phone becomes a smart diagnostic scanner with wider working range and you can operate the device conveniently.
  • 【Full Systems Diagnostic Tool】As an OE-Level full systems diagnostic tool, KINGBOLEN Ediag plus supports read/clear fault codes, read live data, view 4-in-1 live data of in text & graph, ECU information, read control module information, actuation tests and maintenance functions for ECM, ABSeBay, BCM, SRS, TCM, BMS, TPMS, SAS, A/C system etc..The diagnosis report reveals the fault codes fast, helps you located the related components efficiently.
  • 【15+ Special Service Functions】KINGBOLEN EDIAG plus obd2 scanner diagnostic tool covers almost all commonly used maintenance: Oil Light Reset, Battery Reset, SAS Calibration, Injector Coding, TPMS Reset, ABSeBay Bleeding, Electronic Throttle Learning, Headlight Matching, Sunroof Initialization, Suspension Matching, Transmission Learning and more advanced functions can be found in the car model.
  • 【ECU Coding】The KINGBOLEN EDIAG Plus diagnostic tool is used as an OE Level scanner. ECU Coding allows you to match replaced components with ECU data, hidden flash functions for BMWeBay, for GM, for Benz, etc. Whether you are a private owner or a professional technician, EDIAG Plus is a powerful and handy scanner tool for you. Coverage list may vary by car brand and model. Please check with us before placing an order.
  • 【Bidirectional Test】This EDIAG plus Bluetooth scan tool could send commands to and receive information from ECU of the vehicles to test the solenoids and actuators working status, which finds faults without using the vehicle controls and no need disassembling components, saving a lot of time to identify the root cause. You can use Bidirectional Test to check Window Up and Down/Wiper/Door Test, Rearview Mirror Test, Headlight Test and more.
Bestseller No. 5
KINGBOLEN K10 Elite Bidirectional Scan Tool with Topology Graph, Full Systems OBD2 Diagnostic Scanner with 40+ Resets, ECU Coding,FCA AutoAuth,SGW,ADAS,CAN-FD & DoIP, 2-Yr F-ree Update,Upgraded of K10
  • 【Advanced Diagnostic Device】KINGBOLEN K10 ELITE Car Code Reader is equipped with 10.0-Inch HD Touch Screen, Rear Camera 8.0MP, powerful Android 10.0 OS, 4+128GB Extended Memory, lasting 3.85V/12600mAh(7.7V/6300mAh)Battery and WIFI/Bluetooth Diagnostics. Supports Full System Diagnosis+ 40 Reset Services+ ECU Coding+ Active testing+ Remote Support+ Intelligent Diagnosis+ Modular expansion+ ADAS Calibration+ Topology map+ Guidance Function+ AUTO VIN. Enjoy maintenance and meet your needs easily!
  • 【OE-Level Full Systems OBD2 Scanner】KINGBOLEN K10 ELITE OBD2 scanner supports vehicle All Systems Diagnostic and OBD2 Full Function, it can Read/Clear Fault Codes, Read Live Data/Freeze Frame, Read Control Module Information, Actuation Tests and Reset Functions for TPMS,ECM,BCM,ABSeBay,SRS,TCM,BMS,SAS,A/C system etc.. The wired connection is more stable during use and is not easily interrupted. One-Click to scan all ECU, Applicable to maintenance technicians, repair shops & individual owner
  • 【Intuitive Topology Map Design】K10 Elite Diagnostic Tool introduces the innovation of Module Topology Mapping which illuminates the interplay between diverse vehicle modules and swiftly pinpoints faulty ones in a single glance. This feature slashes guesswork, enhances diagnostic every equipped systems to troubleshoot fault codes. Recommend to choose Smart Scan when use this function.It Support 5 Extended Modules and more, ADAS Calibration, CAN FD/DoIP+ FCAeBay SGW, Diagnostic Report QR code Share
  • 【40+ Services/Calibration/Relearn Functions】K10Elite Wired OBD2 Diagnostic Tool comes with 40+ Functions, Such as Oil, EPB, SAS, Throttle, BMS, TPMS Reset, ABSeBay Bleeding, Injector Coding, Fuel Trim Reset, Cylinder Power Balance, Crankshaft Sensors Relearn, Zero Point Calibration, Fuel Injector Balance, Stop/Start Reset, A/F Reset, Elec.Throttle Relearn etc. It can provides step-by-step maintenance Guide Function for VolkswageneBay/AudieBay/Skoda/Seats etc. FR-EE UPDATE for 2 YEARS,Additional Savings
  • 【Efficient Bi-Directional Control & ECU Coding】K10 ELITE can be used to verify diagnosis and pinpoint repairs needed with Powerful Active Tests, Such as Fuel Injector, Coolant Fans, Coolant Pump, Windshield Wipers, EGR Valve, Sunroof, Windows etc. It supports Online/ECU coding for vehicles, which helps to match and code after ECU replacement, personalized car settings including Light, ABSeBay Module etc. It can also unlock hidden functions like movement pointer, horn alerts, disable seat warning etc

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Last update on 2025-04-29 / Affiliate links / Images from Amazon Product Advertising API


 

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