Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 10893859
Complaint Date: 2016-08-07
Fail Date: 2016-08-07
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2008
Summary
PULLED IN PARKING LOT,PUT TRANSMISSION IN PARK,AND ENGINE BEGAN TO INCREASE IN RPM TO 2500-2600,I NOTICED DRIVING HOME IT SEEMED AS IF THE CRUISE CONTROL WAS ENGAGED (IT WAS NOT). APPLYING THE BRAKE GENTLY (WOULD NOT CORRECT)IF BRAKE WAS APPLIED VERY FIRMLY,IT WOULD FINALLY LET THE RPM DROP BACK TO NORMAL,
Read More...NHTSA ID Number: 10893860
Complaint Date: 2016-08-07
Fail Date: 2016-08-06
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAVERSE
Model Year: 2011
Summary
I JUST BOUGHT THE CAR A WEEK AGO AND NOW THE SERVICE AIR BAGS LIGHT CAME ON. ALSO THE TIMING CHAIN IS MAKING A WEIRD NOISE. I TOOK IT TO THE MECHANIC AND SURE ENOUGH THERE IS SOMETHING WRONG WITH AIR BAGS AND TIMING CHAIN
Read More...NHTSA ID Number: 10893861
Complaint Date: 2016-08-07
Fail Date: 2016-07-25
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL S
Model Year: 2016
Summary
HERE IS A REPORT OF A CRASH BETWEEN A TESLA MODEL S AND A BMW IN SWITZERLAND HTTP://ELECTREK.CO/2016/07/26/TESLA-MODEL-S-UNINJURED-FRONTAL-CRASH-BMW-TUNNEL-GALLERY/ AT FIRST GLANCE IT APPEARS THAT THE FRONT WHEEL HAS FALLEN OFF THE BMW SINCE IT IS LYING ON THE GROUND NEXT TO THE CAR. CLOSER EXAMINATION REVEALS THAT THE WHEEL AND STEERING KNUCKLE ACTUALLY BELONGS TO THE TESLA. THE TESLA STEERING KNUCKLE IS THE MK 2 VERSION WHICH USES A WEBBED H SECTION RATHER THAN THE HOLLOW CASTING USED ON EARLIER VERSIONS. IMAGE OF TESLA STEERING KNUCKLE: HTTPS://WWW.FLICKR.COM/PHOTOS/136377865@N05/25665362065/IN/ALBUM-72157658490111523/ I HAVE ATTACHED PHOTOGRAPH OF THE CRASH SCENE SHOWING THE TESLA WHEEL AND SUSPENSION ON THE GROUND. THE MAGAZINE ARTICLE CREDITS THE TESLA WITH PROTECTING THE OCCUPANTS BUT FAILS TO MENTION THE DETACHED WHEEL THAT MAY HAVE BEEN THE CAUSE OF THE CRASH. TESLAS ARE SOLD ALL OVER THE WORLD AND I BELIEVE THIS CRASH SHOULD BE CONSIDERED DURING ANY INVESTIGATION INTO THE TESLA SUSPENSION PROBLEMS. *TR
NHTSA ID Number: 10893862
Complaint Date: 2016-08-07
Fail Date: 2016-08-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CHARGER
Model Year: 2015
Summary
THIS MORNING AT 0710 (SUNDAY 8-07-2016) I WAS ON THE NORTH BOUND ROAD NAMED BRADSHAW (SACRAMENTO CA.), ABOUT 4 MILES SOUTH OF JFHQ (ARMY HEADQUARTERS 9800 GOETHE RD.) I WAS DRIVING AND OUT OF NOWHERE A MASSIVE EXPLOSION DROWNED OUT MY RADIO AND GLASS STARTED RAINING DOWN ON ME AND ALL OVER THE INSIDE OF MY CAR. I PULLED OVER TO THE SIDE OF THE ROAD AND PUT ON MY FLASHERS, THE SOUND WAS SO LOUD IT MADE ME DEAF LIKE I HAD MY BELL RUNG IN IRAQ. I COLLECTED MY SELF BECAUSE I WAS SHOOKEN UP AND REALIZED MY SUNROOF JUST EXPLODED FOR NO REASON. I STEPPED OUT OF MY VEHICLE TO GET THE GLASS OUT OF MY EYES AND OFF MY UNIFORM, THEN I INSPECTED THE ENTIRE CAR LOOKING FOR BULLET HOLES. I WAS ACTUALLY THINKING SOMEONE WAS SHOOTING AT ME BECAUSE OF HOW IT EXPLODED WHEN NO OTHER VEHICLES WERE ON THE ROAD AT THAT TIME. WHEN LOOKING AT THE CAR THE GLASS WAS ALSO ALL OVER MY ROOF AND STUCK IN THE GAP OF MY TRUNK LID AND POOLED AT THE BASE OF MY SPOILER. THE LOCATION OF WHEN THIS HAPPENED THERE ARE NO OVERPASSES OR PEDESTRIAN OVERPASS WALKWAYS. MAJORITY OF THE GLASS BLEW UP AND OUT OF MY CAR CAUSING DAMAGE TO THE PAINT ON MY ROOF AND TRUNK LID.
Read More...NHTSA ID Number: 10893863
Complaint Date: 2016-08-07
Fail Date: 2016-07-10
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2003
Summary
CAN'T ACCELERATE FROM 20 MPH TO 30 MPH. ONLY HAS 104,000 MILES ON THE VEHICLE. TOOK THE CAR TO THE DEALER WHO SAID TRANSMISSION FAILED AND IT WOULD COST OVER $4,000 TO FIX IT. THIS IS TOTALLY WRONG FROM THE MANUFACTURER. HONDA SHOULD PAY FOR IT. SEE ATTACHED DIAGNOSTIC INVOICE FROM THE DEALER.
NHTSA ID Number: 10893864
Complaint Date: 2016-08-07
Fail Date: 2016-07-18
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: CX-9
Model Year: 2012
Summary
BRAKE BOOSTER - WHEN DEPRESSING THE BRAKES (ANY TIME OF DAY) THERE WAS A STRANGE HISSING NOISE, LIKE AIR BEING RELEASED FROM A BALLOON. IF THE PEDAL WAS PRESSED CLOSER TO THE FLOOR THERE WAS A HIGH PITCHED SQUEAL. BRAKES BECAME VERY HARD TO PRESS AND THE CAR BECAME EXTREMELY DIFFICULT TO STOP. LUCKILY THERE WERE NO CARD IN FRONT OF ME. A REPAIR SHOP INSTRUCTED ME TO CHECK BRAKE FLUID (WHICH WAS SLIGHTLY LOW, AND I FILLED IT). THIS DID NOT SOLVE THE PROBLEM. BRAKES ARE EVEN HARDER TO PRESS. FROM RESEARCH I SEE THAT MAZDA HAS HAD THIS PROBLEM FOR SOME YEARS NOW. THEY SHOULD RECALL THESE CARS AND REPLACE THE BOOSTERS BEFORE SOMEONE IS KILLED. WE HAVE FOUR KIDS IN OUR HOUSE AND THIS IS OUR ONLY TRANSPORTATION. THE CAR IS NO LONGER UNDER WARRANTY SO I WILL BE LEFT REPLACING THIS ON MY OWN.
NHTSA ID Number: 10893865
Complaint Date: 2016-08-07
Fail Date: 2016-08-07
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: CTS
Model Year: 2009
Summary
THE DRIVERS SIDE REAR AXLE IS LOOSE AND I HAVE RESEARCHED THAT THIS IS A COOMIN PROBLEM WITH THIS MODEL. EXPENSIVE FOR CONSUMER TO REPLACE THIS PART. DANGEROUS TO DRIVER IF THIS PART BREAKS. CAUSES UNCONTROLLABLE SHAKING, AND LOUD NOISE WHEN STARTING OFF. CADILLAC HAS THE BRIGHT IDEA OF SEALED HUBS AND AXLE BOOTS, MAKES DIAGNOSING THIS PROBLEM DIFFICULT:
NHTSA ID Number: 10893866
Complaint Date: 2016-08-07
Fail Date: 2016-07-06
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2009
Summary
ISSUE: UNINTENDED ACCELERATION CONDITIONS: 2PM/CLEAR/PARKING LOT WHILE MAKING U-TURN TO THE RIGHT, BRAKES DID NOT RESPOND. STEPPED AGAIN ON BRAKES, MORE FIRMLY, BUT DID NOT SLOW CAR WHICH CONTINUED TO ROLL SLOWLY FORWARD ABOUT 7 MPH. SUDDENLY, LOUD REVVING, CAR CONTINUED FORWARD ROLL. IMMEDIATELY, ADDED LEFT FOOT TO BRAKE, PRESSING WITH FULL WEIGHT. NO RESPONSE. ABOUT 2-3 SECOND AFTER REVVING/HARD BRAKING, THE CAR OPENED FULL THROTTLE AND HURTLED FORWARD ABOUT 1-1/2 TO 2 CAR LENGTHS; SLAMMED INTO WALL. AIRBAG DID NOT DEPLOY MY CAR HAD ONLY 25290 MILES (ONLY ABOUT TWO YEARS OF NORMAL USAGE) AT THE TIME THE SYSTEM FAILED. MY LEFT KNEE SUSTAINED SMALL GASH FROM THE UNDERSIDE OF THE STEERING COLUMN WHEN I WAS SLAMMED BACK AFTER IMPACT THREW ME FORWARD, FOREHEAD KNOCKED THE UPPER STEERING WHEEL. NOTE: ABOUT 1 MONTH PRIOR TO ACCIDENT, THE AUDIO CONTROLS ON MY STEERING WHEEL HONKED THE HORN INSTEAD. THE NEXT DAY, THEY WERE OK. THE SAME THING HAPPENED WHEN TESTED AT THE COLLISION CENTER AFTER ACCIDENT; IT'S ON TAPE. THE REP AT THE COLLISION CENTER WAS INFORMED OF THE SWITCH PROBLEM FROM THE START. WHEN I THEM TESTED DAYS LATER, THE AUDIO CONTROLS WORKED PROPERLY. ALSO, AN INDICATOR ON THE DASH WENT FROM SHOWING THE MPG WITH A BAR AS I ACCELERATED OR SLOWED, THEN SWITCHED TO A DIGITAL REPORT OF 18 MPG/CITY. IT KEPT SHIFTING BETWEEN THESE INDICATORS WITHOUT MY INTERFERENCE. FINALLY, THE AIRBAG FAILED TO DEPLOY ALTHOUGH IMPACT CLEARLY EXCEEDED 15 MPH. I BELIEVE THERE WAS A SEVERE FAILURE OF THE ELECTRICAL SYSTEM; THE CVT SYSTEM WITH ITS SENSORS, ETC. IS DEPENDENT ON IT. MY ACCOUNT PARALLELS REPORTS I HAVE UNCOVERED ABOUT SUDDEN ACCELERATION. I NOTED THAT OFTEN AN EVENT WAS PRECIPITATED BY A SLOWING, AND A TURN. WHEN I RECENTLY TALKED TO A NISSAN TECH ABOUT THE SWITCHES, AIRBAG, INDICATOR FAILURES, HE MENTIONED PINCHED HARNESS COULD BE A POSSIBILITY.
NHTSA ID Number: 10893867
Complaint Date: 2016-08-07
Fail Date: 2016-08-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: IMPALA
Model Year: 2012
Summary
VEHICLE WAS STATIONARY. TURNED WHEEL TO THE RIGHT TO BEGIN TO MOVE. HEARD A SNAPPING SOUND AND VEHICLE ONLY MOVED ABOUT 5 FEET AND HAD NO CONTROL OF STEERING. FOUND THE RIGHT TIE-ROD WAS BROKEN. CAR HAS 37000 MILES ON IT.CAR WAS TOWED TO CHEV DEALER FOR REPAIR AND THEY SAID THE STEERING GEAR ALSO NEEDED TO BE REPLACED?? MY COST WAS $1546.19.FOUND A RECALL #12V377000 ON THIS VERY PROBLEM, BUT THE RECALL WAS FOR POLICE CARS ONLY. THIS DOESN'T MAKE SENSE TO ME AND I FEEL MY CAR SHOULD BE INCLUDED IN THIS RECALL. THIS TIE ROD SHOULD NEVER HAVE BROKEN AND I FEEL GM SHOULD ASSUME THE RESPONSIBILITY FOR THIS REPAIR. 2012 CHEV IMPALA.
Read More...NHTSA ID Number: 10893868
Complaint Date: 2016-08-07
Fail Date: 2016-08-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2015
Summary
FWD 3.5 V6, 7 MONTH OLD CAR WITH 12,200 MILES- DRIVING ON INTERSTATE WHEN ENGINE JUST QUIT WITH NO WARNING. WRENCH SYMBOL ILLUMINATED ON DASH. AFTER SHUTTING DOWN, CAR WAS ABLE TO BE RESTARTED, ONLY TO HAVE THE SAME PROBLEM AFTER 3-5 MINUTES. CAR WAS TOWED TO FORD DEALER, WHERE PROBLEM WAS DIAGNOSED AS A FAULTY THROTTLE BODY. DEALER SAID THEY SEE A LOT OF THIS PROBLEM AND THAT I WAS FORTUNATE THAT THEY HAD THE PART IN STOCK. I FELT I WAS FORTUNATE TO BE ABLE TO SAFELY PULL THE CAR OVER, WITHOUT CAUSING AN ACCIDENT. CAR WAS REPAIRED THE NEXT MORNING.
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