Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353943
Complaint Date: 2020-09-09
Fail Date: 2020-08-28
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2012
Summary
MY JEEP GRAND CHEROKEE OCCASIONALLY WON'T START. IT HAS TO STAND FOR A FEW MINUTES AND THEN STARTS. THIS HAPPENED ONCE OR TWICE A MONTH. THE DEALER STATED THAT THERE WAS A RECALL V62. (FUEL PUMP RELAY). I HAVE HAD THE RELAY REPLACED 3 TIMES, BUT NOT THE ORIGINAL AS SEEMINGLY IT IS NOT YET AVAILABLE. THE CAR HAS NEVER STALLED OR ACTED STRANGELY ONCE GOING. THE AGENT HAS FITTED ANOTHER RELAY, BUT NOW SAYS THAT THEY HAVE TO INSTALL A WCM, ELV AND KEYS. A DIAGNOSTIC WAS DONE AND SHOWED UP SOME ERRORS AFTER PUTTING IN THE LAST RELAY. WHEN WILL THE CORRECT RELAYS BE MANUFACTURED, AS I DO NOT WANT TO GO TO GREAT EXPENSE REPLACING OTHER PARTS IF IT IS STILL A RELAY ISSUE?
NHTSA ID Number: 11353942
Complaint Date: 2020-09-09
Fail Date: 2020-09-05
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: TRAVERSE
Model Year: 2018
Summary
TRANSMISSION SHUDDERS WHEN ACCELERATING. HAVE BEEN TO DEALER AND THEY HAVE RESET COMPUTER AND AFTER ABOUT 800 IT STARTS BACK. TOOK BACK TO DEALER THEY CHANGED FLUID AND RESET COMPUTER. AFTER 800 MILES IT DID IT AGAIN, TOOK BACK TO DEALER AND THEY RESET COMPUTER AND WE DROVE IT FOR AN HOUR WITH NO SHUDDER. AFTER 800 AGAIN IT DID IT AGAIN. SERVICE MANAGER ACKNOWLEDGES THEY HAVE TROUBLE BUT CHEV HAS NO FIX YET. ITS IN THE TRUCK TOO HE SAID. IT HAS 51,000 MILES NOW AND STILL SHUDDERING... IT STILL UNDER WARRANTY BUT THEY CANT FIXT IT BECAUSE THEY DON'T KNOW WHAT ELSE TO DO.
Read More...NHTSA ID Number: 11353941
Complaint Date: 2020-09-09
Fail Date: 2020-08-01
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: CAPTIVA
Model Year: 2014
Summary
THE CAR WILL GO COMPLETELY DEAD WITH 0 POWER AND THE KEY WILL NOT COME OUT OF THE IGNITION. OPEN THE HOOD AND POUND ON A FUSE BOX AND IT WILL START. IT IS DONE THIS ONE IS STATIONARY AND WHEN YOU'RE PULLING ON TO THE HIGHWAY OR OUT OF YOUR DRIVEWAY AND IT WILL KILL ITSELF
Read More...NHTSA ID Number: 11353940
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: OPTIMA
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 KIA OPTIMA. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL SUDDENLY BEGAN TO SHAKE, VIBRATE AND BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO NATIONWIDE KIA SERVICE CENTER LOCATED AT 20 WEST TIMONIUM RD, TOWSON, MD 21093, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING COLUMN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000. THE VIN WAS NOT AVAILABLE.
NHTSA ID Number: 11353939
Complaint Date: 2020-09-09
Fail Date: 2020-08-18
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: TRAVERSE
Model Year: 2018
Summary
MY CAR WHEN PLACED IN PARK SHOWS BY THE SHIFTER IT'S IN PARK AND ON THE DASH BUT WHEN I GO TO TURN CAR OFF SAYS PUT CAR IN PARK. I THEN HAVE TO PUT IN ANOTHER GEAR AND TRY AGAIN. THIS CAN TAKE UP TO 2-3 TIMES BEFORE IT WORKS. IF NOT PAYING ATTENTION YOU CAN LEAVE YOUR CAR NOT KNOWING IT'S ON BUT NOT RUNNING. I'VE CONTACTED DEALERSHIP I PURCHASED FROM AND THEY SAID THERE ARE CARS NEWER THAN MINE WITH SAME ISSUE. I'VE CONTACTED CORPORATE AND THEY SAID THEY'VE RECEIVED COMPLAINTS. MY CAR IS OVER WARRANTY BY MILEAGE BUT MY CAR ONLY BEING 2 YEARS OLD I FIND THIS VERY UNSATISFACTORY AND UNSAFE!
Read More...NHTSA ID Number: 11353938
Complaint Date: 2020-09-09
Fail Date: 2020-09-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE RPMS FLUCTUATED UP AND DOWN. THE VEHICLE LUNGED FORWARD, INDEPENDENTLY ACCELERATED AND DECELERATED. THE CONTACT THOUGHT THAT THE VEHICLE HAD BEEN REAR ENDED. THE VEHICLE FAILED TO ACCELERATE BACK TO CRUISING SPEED. THE CONTACT PULLED OFF TO THE SIDE OF THE HIGHWAY. THE VEHICLE WAS PARKED ON A SLIGHT INCLINE AND ROLLED BACKWARDS. THE CONTACT USED THE PARKING BRAKE TO COMPLETELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO ALLEN MELLO CHRYSLER JEEP DODGE RAM (13 MARMON DR, NASHUA, NH 03060 (844) 532-9794). THE MECHANIC HEARD A GRINDING SOUND WHEN THE VEHICLE WAS STARTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.*DT CONSUMER STATED PTU POWER TRANSFER UNIT WAS REPLACED AS WELL AS THE PART OF THE TRANSMISSION. DEALER HAS NOT PUT ANY OF WHAT HAD OCCURRED IN THEIR REPORTS.*JB
NHTSA ID Number: 11353937
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2017
Summary
ENGINE MALFUNCTION LIGHT COMES ON AND INDICATES EMISSION CONTROL PROBLEM. . LOW AND ERRATIC POWER. CHECKED CODE AND IT WAS P0430 RELATED TO FUEL INJECTORS AND FUEL PUMP.
Read More...NHTSA ID Number: 11353936
Complaint Date: 2020-09-09
Fail Date: 2020-09-06
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2014
Summary
WE BOUGHT THE CAR USED ABOUT 3 YEARS AGO. PERIODICALLY IT STALLS AND WILL NOT GO FORWARD. IT HAS HAPPENED IN THE MIDDLE OF INTERSECTIONS. I HAVE TAKEN IT TO THE LOCAL DEALER AND THEY DON'T SHOW ANYTHING WRONG WITH IT. IT HAPPENS RANDOMLY SO YOU CAN REALLY SHOW THE TECHNICIAN WHAT IT IS DOING BUT NOTHING SHOWS UP WHEN THEY RUN THE DIAGNOSTICS. THIS IS A KNOWN PROBLEM FOR THE 2014 JEEP CHEROKEE. I HAVE SEEN COMPLAINTS FROM 2015 FORWARD. WHEN IT STOPS IN THE MIDDLE OF THE ROAD WE HAVE TO FIND A PLACE TO STOP AND TURN IT OFF. USUALLY IT WILL CORRECT ITSELF WHEN IT IS RESTARTED. CLEARLY THIS IS VERY DANGEROUS. I DON'T KNOW IF JEEP CAN'T FIX THE PROBLEM OR WON'T FIX THE PROBLEM. THIS HAS HAPPENED ABOUT 10 TIMES IN THE LAST 3 YEARS.
NHTSA ID Number: 11353935
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle Make: AUDI
Vehicle Model: Q5
Model Year: 2015
Summary
MY 2015 AUDI Q5 HAS 36,000 MILES ON IT, IS GARAGE KEPT AND TAKEN WELL CARE OF. IT JUST NOW HAD BOTH REAR BEARINGS GO OUT AT THE SAME TIME. IT MADE A HORRIBLE NOISE WHILE ON SMOOTH HIGHWAY, AND I HAD IT TOWED TO A MECHANIC WHO DEEMED IT UNSAFE TO DRIVE. THERE IS A RECALL ON THE FRONT BEARINGS BUT AUDI REFUSES TO TAKE RESPONSIBILITY FOR THE ISSUE. UNSAFE AND COULD KILL PEOPLE.
NHTSA ID Number: 11353934
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Jaguar Land Rover North America, LLC
Vehicle Make: JAGUAR
Vehicle Model: I-PACE
Model Year: 2019
Summary
I STARTED MY VEHICLE AS USUAL. IT WAS A HOT DAY OUTSIDE IN WASHINGTON. THE CAR HAD BEEN PARKED OUTSIDE WITH THE SUN DIRECTLY ABOVE. (INSIDE THE VEHICLE IT WAS EXTREMELY HOT) I IMMEDIATELY WENT TO TURN ON THE AC. IT TOOK A SECOND TO FINALLY COME ON AND THEN IT DIDN'T BLOW ANY COOL AIR. I RECHECKED THAT I HAD IT ON THE COOLEST TEMP POSSIBLE. I DROVE AROUND APPROXIMATELY 37 MINUTES AND STILL NO A/C. I HAVE NO IDEA HOW IT WENT OUT OR WHY. I CHECKED MY RECALLS AND IT STATED ALL UPDATES HAVE BEEN MADE TO MY VEHICLE AND NO RECALLS.
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