Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352814
Complaint Date: 2020-09-02
Fail Date: 2020-08-27
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GLADIATOR
Model Year: 2020
Summary
ON MY 2020 JEEP GLADIATOR RUBICON ESS AND CHECK ENGINE LIGHT CAME ON AT 249 MILES. CHECK ENGINE LIGHT CODE WAS P0300 MULTIPLE CYLINDER MISFIRE. TOOK IT TO THE DEALER MONROE DODGE AND THEY REPLACED THE BATTERY FOR ESS AND DID A RECOMMENDED PCM FLASH FOR THE CHECK ENGINE LIGHT. I PULLED OUT OF THE DEALERSHIP AND CHECK ENGINE LIGHT WAS IMMEDIATELY BACK ON FOLLOWED BY ESS LIGHT. DEALER IMMEDIATELY HOOKED UP THE SCANNER AND THEY SAID THE P0300 MULTIPLE CYLINDER MISFIRE IS BACK ON. DEALER IS SAYING THEY HAVE TO TEAR INTO THE ENGINE. THIS SEEMS TO BE A PROBLEM WITH THESE VEHICLES THAT NHTSA SHOULD INVESTIGATE FOR MANUFACTURING DEFECT. SEEMS TO BE ONLY WITH THE ENGINES MADE IN SALTILLO SOUTH ENGINE PLANT IN MEXICO.
NHTSA ID Number: 11352813
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: RL
Model Year: 2002
Summary
ACURA DEALERSHIP SAID TAKATA AIRBAG PART WOULD TAKE 1 YEAR TO COME IN. OBVIOUSLY THIS IS DANGEROUS AND UNACCEPTABLE. WHAT IS THE WORKAROUND? IS THERE A CLASS ACTION LAWSUIT?
NHTSA ID Number: 11352812
Complaint Date: 2020-09-02
Fail Date: 2020-08-21
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: RX350
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT'S WIFE STATED THAT UPON ACCELERATING THE VEHICLE AFTER EXITING A ROUNDABOUT, DUST BEGAN TO EMIT FROM THE EXHAUST PIPE. THE CONTACT'S WIFE DROVE TO A GAS STATION AND DISCOVERED THAT THE ENGINE OIL WAS EMPTY. THE CONTACT THEN REFILLED THE OIL BUT BY THE NEXT DAY, THE OIL HAD COMPLETELY LEAKED OUT OF THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO LEXUS OF MAPLEWOOD (3000 US-61, MAPLEWOOD, MN 55109) WHERE THEY INITIALLY DISCOVERED METAL SHAVINGS IN THE OIL LINE. THE OIL LINE WAS REPLACED HOWEVER, THEY ALSO DISCOVERED THAT THE CAM GEARS IN UPPER ENGINE WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD PROVIDE A CALLBACK. THE CONTACT HAD NOT RECEIVED A CALLBACK. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
NHTSA ID Number: 11352811
Complaint Date: 2020-09-02
Fail Date: 2020-08-30
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-250
Model Year: 2014
Summary
AT APPROXIMATELY 181,000 THIS VEHICLE EXHIBITED "SUSTAINED STEERING WHEEL OSCILLATION" (AKA DEATH WOBBLE). THE VEHICLE WAS TAKEN TO A NON-FORD ASE CERTIFIED MECHANIC AND REPAIRED PER FORD TSB 18-2268, BUT DID NOT CORRECT THE PROBLEM. FORD HAS CLAIMED THIS VEHICLE IS NOT ON THEIR LIST OF VEHICLES SUBJECT TO CORRECTION OR MITIGATION. THE ONLY SUSPENSION MODIFICATIONS WERE AFTERMARKET BRAKES AND SHOCKS (I.E. HIGH QUALITY COMPONENTS). THE VEHICLE NOW HAS APPROXIMATELY 184,000 MILES AND STILL EXHIBITS SEVERE OSCILLATIONS WHEN TRAVELING OVER A BUMP OR ROUGH SURFACE, CAUSING HAZARDOUS DRIVING CONDITIONS AND DANGER TO OTHER VEHICLES WHEN A SUDDEN SLOW-DOWN OR STOP IS NEEDED TO REGAIN CONTROL OF THE VEHICLE.
NHTSA ID Number: 11352810
Complaint Date: 2020-09-02
Fail Date: 2020-03-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: RX HYBRID
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ABS SENSOR LIGHT ILLUMINATED AND THE STOPPING DISTANCE WAS EXTENDED WHILE DEPRESSING THE BRAKE PEDAL. ADDITIONALLY, THE TRACTION CONTROL LIGHT WAS ALSO ILLUMINATED AND THE SPEED WAS REDUCED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SOUTH BAY LEXUS LOCATED AT 24777 CRENSHAW BLVD, TORRANCE, CA 90505, WHO DIAGNOSED THAT THE ABS ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.
NHTSA ID Number: 11352809
Complaint Date: 2020-09-02
Fail Date: 2020-08-03
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TUNDRA
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 TOYOTA TUNDRA. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN HE NOTICED THE FRONT DRIVER'S SIDE TURN SIGNAL WAS INOPERABLE. THE CONTACT STATED THAT THE LIGHT BULB WAS MELTED. THE VEHICLE WAS TAKEN TO LOCAL DEALER TOYOTA ON NICHOLASVILLE LOCATED AT 2100 LEXINGTON RD, NICHOLASVILLE, KY 40356, (859) 887-4200, WHERE IT WAS DIAGNOSED WITH NEEDING FRONT PASSENGER'S SIDE TURN SIGNAL ASSEMBLY TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,508.
NHTSA ID Number: 11352808
Complaint Date: 2020-09-02
Fail Date: 2020-09-01
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2013
Summary
B1764 OCS MAT DEFECT. IT'S BEEN REPORTED TO US BY CENTURY KIA (TAMPA, FL) THAT THEY CANNOT FIX MY AIR BAG SENSOR FORCING US TO PAY A TOTAL $2,400.00. WE DON'T FEEL WE SHOULD BE HELD LIABLE FOR A PART THAT REQUIRES ZERO MAINTENANCE. I'D LIKE FOR KIA TO RESOLVE THIS OR FURTHER ACTION WILL BE TAKEN.
NHTSA ID Number: 11352807
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2017
Summary
THE DRIVERS SIDE SLIDING DOOR ACTUATOR HAS STUCK IN THE LOCKED POSITION. I AM UNABLE TO OPEN THE DOOR, AND IF THERE WAS AN ACCIDENT OR FIRE, I WOULD HAVE TO GO AROUND TO THE OTHER SIDE TO GET MY INFANT OUT OF HER CAR SEAT.*DT
NHTSA ID Number: 11352806
Complaint Date: 2020-09-02
Fail Date: 2020-06-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: 200
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 CHRYSLER 200. THE CONTACT STATED THAT THE INSTRUMENT PANEL AND HEADLIGHTS BECAME INOPERABLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO CASS BURCH CHRYSLER DODGE JEEP RAM VALDOSTA (4164 N VALDOSTA RD, VALDOSTA, GA 31602) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS HOWEVER INFORMED THAT THE FAILURE MAY BE DUE TO A DEFECTIVE LIGHT SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED MOSTLY AT NIGHT WHILE DRIVING. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED TWICE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE IT WAS RAINING THE INSTRUMENT PANEL BECAME INOPERABLE. ADDITIONALLY, WHILE GOING OVER A BUMP IN THE ROADWAY THE FAILURE RECURRED. THE CONTACT STATED THAT HER DAUGHTER WROTE THE MANUFACTURER AND WAS PROVIDED A CASE NUMBER. THE MANUFACTURER LATER CLOSED THE CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000. THE VIN WAS NOT AVAILABLE.
NHTSA ID Number: 11352805
Complaint Date: 2020-09-02
Fail Date: 2020-06-11
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: RANGER
Model Year: 2006
Summary
THE FRAME AND BED IS COMPLETELY RUSTED OUT. SO MUCH SO THAT THE ONE OF THE LEAF SPRINGS BROKE LOOSE AND CAME THROUGH THE BOTTOM OF THE BED WHILE DRIVING DOWN A STRAIGHT STRETCH OF ROAD. THE TRUCK IS NOW COMPLETELY NOT DRIVABLE. I HAVE HEARD SEVERAL COMPLAINTS ABOUT THIS SAME MAKE/MODEL/YEAR TRUCK. EVEN FROM PEOPLE WHERE THEIR CITIES DON'T SALT THE ROADS IN THE WINTER.
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