Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352824
Complaint Date: 2020-09-02
Fail Date: 2020-08-24
Manufacturer’s Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: TITAN
Model Year: 2004
Summary
TL* THE CONTACT OWNS A 2004 NISSAN TITAN. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS, THE CV AXLE LOCATED ON THE FRONT DIFFERENTIAL DETACHED FROM THE VEHICLE WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING. THE CONTACT HAD YET TO TAKE THE VEHICLE TO BE SERVICED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THERE WAS NO RECALL ON THE VEHICLE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY AND NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
NHTSA ID Number: 11352823
Complaint Date: 2020-09-02
Fail Date: 2020-09-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2013
Summary
CAR SHUT OFF WHILE I WAS DRIVING 65MPH IN MOTION ON HIGHWAY NO WARNING , I AM VERY FRIGHTEN TO DRIVE THE VEHICLE IT HAPPENED 3 TIMES PRIOR TO THE FIRST ONE, MECHANIC HAS NO IDEA WHY THIS IS HAPPENING . THIS IS VERY DANGEROUS AND A SERIOUS MATTER
Read More...NHTSA ID Number: 11352822
Complaint Date: 2020-09-02
Fail Date: 2020-08-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 1996
Summary
HANKOOK OPTIMO H724 P225/75 /R15 102 SLWW TIRES - SET OF 4 TIRES PURCHASED NEW ON 5/25/2018. KEPT UP WITH REGULAR TIRE ROTATIONS AND AIR PRESSURE CHECKS. FIRST REPLACEMENT (SIDE WALL DEFECT) 10/21/2019. FLAT REPAIR 2/24/2020 SECOND TIRE REPLACEMENT (SIDE WALL DEFECT) 8/10/2020. THIS IS HIGHLY SUSPECT AND DETERMINABLE THAT THESE TIRES ARE DANGEROUS AND DEFECTIVE. HANOOK HAS DENIED REMEDY EVEN WITH CITING THE $1.2 MILLION JURY VERDICT + DISCOVERY SANCTIONS I CITED TO DURING MY CONVERSATION WITH THE CLAIMS DIVISION ON 8/10, 9/1 ABD 9/2/2020. ADDITIONALLY, 70,000 MILE TREAD WARRANTY. SELLER HAS DETERMINED THE WEAR RATE IS 46,868 MILES. SELLER'S COMMENT: "THESE TIRES DO NOT LAST LONG" HANKOOK TIRES USA CLAIMS DEPARTMENT ADMITS TO UNUSUAL WEAR BUT INSISTS ITS TIRES ARE "WITHIN NHTSA STANDARDS". SEE HANKOOK V. PHILPOT, 2018 ARK. APP. 546, AT 4-5, 564 S.W.3D 555, 557-58, .HANKOOK'S APPEAL FROM THE CIRCUIT COURT'S ORDER IMPOSING ATTORNEY'S FEES AS A DISCOVERY SANCTION IN HANKOOK TIRE CO., LTD. V. PHILPOT, 2016 ARK. APP. 386, 499 S.W.3D 250., AN ARKANSAS JURY ORDERED SOUTH KOREA-BASED HANKOOK TIRE CO. LTD TO PAY $1.2 MILLION TO A SEVERELY INJURED DUMP TRUCK DRIVER OVER AN ACCIDENT CAUSED BY A TIRE TREAD DEFECT. HANKOOK TIRE CO. ET AL. V. ELMER PHILPOT, CASE NO. 2020 ARK. APP. 316, IN THE ARKANSAS COURT OF APPEALS. THESE TIRES ARE DANGEROUS AND DEFECTIVE TO BLOW OUTS AND SOFTNESS TO ATTRACT RATHER THAN DEFLECT ANY NORMAL ROAD DEBRIS+ THE TIRE TREAD IS ALREADY HALF IT'S DETERMINED WARRANTIED LIFE SPAN WHICH IS A HAZARD IN ITS OWN SEPARATE DEFECT WHICH HANKOOK DOES ACKNOWLEDGE THE LATER BUT NOT THE FORMER..
Read More...NHTSA ID Number: 11352821
Complaint Date: 2020-09-02
Fail Date: 2020-08-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, WITH HER CHILDREN IN THE VEHICLE, THE VEHICLE STOPPED COMMUNICATING WITH THE ENGINE AND NO RPM. THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE INSTRUMENT PANEL REMAINED ILLUMINATED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD, WHERE THE VEHICLE WAS SHUTOFF AND RESTARTED AFTER TWO ATTEMPTS. THE VEHICLE WAS TAKEN TO THE EMPIRE CHRYSLER JEEP DODGE RAM OF WEST ISLIP LOCATED AT 555 SUNRISE HWY, WEST ISLIP, NY 11795, WHERE A DIAGNOSTIC TEST, AND A ROAD TEST WERE PERFORMED HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONTACT STATED THAT SHE FELT UNSAFE DRIVING THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
NHTSA ID Number: 11352820
Complaint Date: 2020-09-02
Fail Date: 2018-09-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2016
Summary
KEYLESS START SYSTEM PROBLEM ERROR COMES ON AND OFF SINCE ABOUT 50,000 MILES. I OFTEN HAVE TO TRY SEVERAL TIMES TO START THE VEHICLE EVEN WITH A NEW BATTERY. TRANSMISSION ISSUES OFTEN AS WE ARE DRIVING ALONG THERE IS A BUMPINESS WHETHER ACCELERATING OR JUST DRIVING ALONG. THIS STARTED AT ABOUT 30,000 MILES
Read More...NHTSA ID Number: 11352819
Complaint Date: 2020-09-02
Fail Date: 2020-08-19
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SEDONA
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 KIA SEDONA. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOSS MOTIVE POWER AND SHUTOFF WITH THE ABS, BATTERY, BRAKES AND CHECK-ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS NOT CHARGING THE BATTERY. THE ALTERNATOR WAS REPLACED. THE FAILURE RECURRED AND THE SAME TECHNICIAN REPLACED THE ALTERNATOR AND THE BATTERY. THE FAILURE RECURRED. THE CONTACT STATED THAT THE TECHNICIAN REPLACED THREE ALTERNATORS AND TWO BATTERIES YET THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS NOT PROVIDED.
NHTSA ID Number: 11352818
Complaint Date: 2020-09-02
Fail Date: 2020-08-30
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2016
Summary
WHILE DRIVING ON A HIGHWAY ON 8/30/20, THE TRUCK EXPERIENCED A COMPLETE LOSS OF FORWARD MOTION, BEGAN "BUCKING" AND CODES AND WARNINGS STARTED APPEARING ON THE DASHBOARD. WERE ABLE INITIALLY TO COAST TO A SAFER LOCATION TO STOP. TRUCK WOULD NOT MOVE ALTHOUGH THE ENGINE WAS RUNNING. TURNED THE TRUCK OFF, RESTARTED AND ALL CODES DISAPPEARED. HOWEVER, AS SOON AS WE STARTED AGAIN, WITHIN A QUARTER MILE, SAME FAILURE OCCURRED. IN 20 MILES, THIS HAPPENED APPROXIMATELY 6 MORE TIMES AND WE COULD NOT GET SAFELY OFF THE ROAD (NO SHOULDERS WITH DITCH ON SIDE) HAVING TO COME TO A COMPLETE STOP, TURN ENGINE OFF AND RESTART THE VEHICLE WHILE IN THE TRAFFIC LANE. VERY UNSAFE AND WE WERE LUCKY NOT TO BE HIT BY PASSING VEHICLES. AFTER RESEARCHING WHAT THIS POSSIBLE COULD BE, FOUND IT LIKELY THAT IT WAS A FAILURE OF THE ELECTRONIC THROTTLE BODY, WHICH WAS THE SUBJECT OF A RECALL IN PREVIOUS YEAR MODELS OF THIS VEHICLE AS WELL AS A CUSTOMER SATISFACTION ACTION #16B32 FOR REPLACEMENT OF THE ELECTRONIC THROTTLE BODY FOR OUR YEAR OF MANUFACTURE. (OUR TRUCK WAS MANUFACTURED IN DEARBORN DURING THE PERIOD THAT THIS ACTION WAS TO BE TAKEN 8/1/15 THROUGH 5/17/16.) MADE APPOINTMENT AT LOCAL DEALER AND OUR TRUCK WAS SERVICED YESTERDAY AT PITTSVILLE FORD IN PITTSVILLE MD AND THE DIAGNOSIS WAS THE ELECTRONIC THROTTLE BODY FAILURE. THE ETB AND GASKET WERE REPLACED AT A COST TO US OF $551.14. I HAVE SEEN ONLINE THREADS OF OTHERS HAVING THIS SAME FAILURE AND WANT TO KNOW WHY OURS WAS NOT PART OF A RECALL OR OTHER, LONGER CUSTOMER SATISFACTION ACTION, AS THIS COULD HAVE CAUSED A SEVERE OR EVEN FATAL ACCIDENT. VERY DANGEROUS TO HAVE THIS TYPE OF CATASTROPHIC FAILURE WITH NO WARNING AT ALL. I HAVE REPORTED THIS ISSUE FOR FORD AND MY QUESTIONS REGARDING WHY THIS WAS NOT ALREADY REPLACED AND HAVE BEEN ASSIGNED A CASE NUMBER - CAS-27541116. TOLD OUR VIN WAS NOT A PART OF THIS ACTION. HOW?
NHTSA ID Number: 11352817
Complaint Date: 2020-09-02
Fail Date: 2020-08-22
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2008
Summary
TL* THE CONTACT OWNED A 2008 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED EIGHT DAYS PRIOR AT THE LOCAL DEALER. THE CONTACT STATED THAT WHILE DRIVING A BURNING ODOR OCCURRED INSIDE THE CABIN. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AS SMOKE WAS SEEN COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT AND HER FAMILY WAS ABLE TO EXIT THE VEHICLE SAFELY. AFTER, EXITING THE VEHICLE SHE NOTICED FIRE AND LIQUID WAS DRIPPING UNDER THE CHASSIS. THE FRONT END OF THE VEHICLE WAS ENGULFED IN FLAMES. THE CONTACT MENTIONED THAT SEVERAL EXPLOSIONS WERE HEARD AND PIECES OF THE VEHICLE FLEW OFF. THE CONTACT CALLED THE PARK RANGER AND THEN THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT FILED A REPORT. THE VEHICLE WAS TOWED TO A TOW YARD AND WHERE THE INSURANCE COMPANY DEEMED THE VEHICLE AS TOTAL LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 196,000. *LN THE CONSUMER STATED THE VEHICLE WAS SERVICED ON 8/11 FOR A LEAKING POWER STEERING HOSE. *JS
NHTSA ID Number: 11352816
Complaint Date: 2020-09-02
Fail Date: 2020-09-02
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL S
Model Year: 2016
Summary
THE EMMC FLASH MEMORY IS FAILING, LEADING TO THE MAIN SCREEN BLACKING OUT FOR SEVERAL MINUTES BOTH WHILE DRIVING AND WHEN AT STOP AND WHEN THE CAR IS BOOTING UP. THIS PREVENTS ADJUSTMENT OF SEVERAL COMPONENTS INCLUDING CLIMATE (FANS, DEFOG, AC), MANUAL LIGHTING, CRUISE CONTROL/AUTOPILOT, ETC. IT HAS BEEN HAPPENING FOR OVER A MONTH, PROGRESSIVELY GETTING WORSE. TESLA IS TELLING US WE HAVE TO REPLACE THE FLASH MEMORY (~$500, BUT THERE IS NO GUARANTEE THE PROBLEM WON'T REOCCUR), OR REPLACE OR UPGRADE THE MCU (~$1500-2500). THE CAR WAS RECENTLY UPGRADED TO FULL SELF DRIVE HARDWARE (PAID FOR IN 2016) AND OTHERS HAVE REPORTED THAT THIS CONTRIBUTES TO THE MEMORY DYING, SO WE CONTEND THIS DESIGN FLAW SHOULD BE REPAIRED BY TESLA FOR FREE.
NHTSA ID Number: 11352815
Complaint Date: 2020-09-02
Fail Date: 2020-08-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: COMPASS
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED WHILE DRIVING 40 MPH, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED SHE ALSO STARTED TO HEAR AN ABNORMAL NOISE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE. THE CONTACT CALLED ZAPPONE CHRYSLER JEEP DODGE RAM CLIFTON PARK LOCATED AT 1780 AL-9, CLIFTON PARK, NY 12065, (518) 383-2277, AND MADE THE DEALER AWARE OF THE FAILURE. THE CONTACT STATED AN INDEPENDENT MECHANIC CAME TO HER RESIDENCE AND INFORMED HER THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
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