Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351614
Complaint Date: 2020-08-27
Fail Date: 2016-10-13
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE MADE A GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE TOWNE FORD OF REDWOOD CITY DEALER, LOCATED AT: 1601 EL CAMINO REAL, REDWOOD CITY, CA 94063, WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ALSO, THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) AND THE SAME DEALER ORDERED THE PARTS AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED A TSB NUMBER: 17-0030. THE FAILURE MILEAGE WAS APPROXIMATELY 18,213.
NHTSA ID Number: 11351615
Complaint Date: 2020-08-27
Fail Date: 2020-07-20
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2016
Summary
COOLANT LEAKING. LEAK COULDN'T BE DETECTED BY ONLY EYES OBSERVATION UNDER THE TRUCK. IT'S UNKNOWN WHERE THE LEAK WENT. FIRST, WE REFILLED THE COOLANT, AND WHEN IT HAPPENED THE 2ND TIMES AFTER A PERIOD OF TIME OF 1-2 MONTHS, WE REFILLED IT ONCE AGAIN, ONCE THE COOLANT TANK WAS EMPTY, BUT ONLY THIS TIME, IT'S A SHORT PERIOD OF 2 DAYS. TOOK THE TRUCK TO THE CHRYSLER DEALERSHIP, WAS TOLD BY THE MECHANIC THAT IT'S A RECALL ITEM, THAT IT HAD BEEN REPORTED SOME OF THE RAM 1500 HAD MYSTERIOUS COOLANT LEAKED. THEY HAD NO IDEA WHERE THE COOLANT GO, THEY SAID IT'S NOT "SAFE" TO DRIVE THE TRUCK. NOW MY TRUCK HAD BEEN IN THE SHOP FOR 1.5 MONTHS AND WAS TILL BEING TOLD THAT THE PART HAD NOT ARRIVED. WE NEVER RECEIVED ANY RECALL WARNING FROM CHRYSLER. LUCKILY THE COOLANT WARNING SIGN IS WORKING. OTHERWISE, WE WON'T BE ABLE TO KNOW AND WE AS WELL AS OTHER DRIVERS ON THE STREET MIGHT BE EXPOSED TO EXPLOSION.
NHTSA ID Number: 11351616
Complaint Date: 2020-08-27
Fail Date: 2020-08-07
Manufacturer’s Name: Volvo Car USA, LLC
Vehicle/Equipment Make: VOLVO
Vehicle/Equipment Model: S80
Model Year: 2000
Summary
SWAPPED BATTERY AT O'REILLY'S AUTO PARTS. ALL MANUFACTURER SAFETY PROTOCOLS FOLLOWED. AFTER SWAPPING OUT W/NEW BATTERY: CLIMATE CONTROL MODULE NOT WORKING- SRS AIRBAG 'SERVICE URGENT' ERRORS. VOLVO QUOTING $2500 TO REPLACE CCM, $800 FOR REBUILD-PROCESS. DIM IS ALSO FRIED. NO HEAT OR A/C- AIRBAG ACCIDENTAL DEPLOYMENT RISK. QUICK SEARCH ONLINE SHOWS THIS IS A VOLVO ISSUE SPECIFIC TO S60, S80 & XC70 MODELS (ALL YEARS) FILED COMPLIANT W/VT STATE AG- CAP 2020-07438 ORIGINAL REPAIR ORDER ATTACHED
NHTSA ID Number: 11351617
Complaint Date: 2020-08-27
Fail Date: 2019-08-01
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, WHEN HE HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED HE CONTINUED TO DRIVE THE VEHICLE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO LOCAL DEALER (KIA OF VERO BEACH LOCATED AT 1105 S, US-1, VERO BEACH, FL 32962, (772) 291-0624) TO HAVE NHTSA CAMPAIGN NUMBER: 20V088000 ( ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) PERFORMED AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS THEN TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID Number: 11351618
Complaint Date: 2020-08-27
Fail Date: 2020-08-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2018
Summary
TL* THE CONTACT OWNS A 2018 HONDA CR-V. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES SUDDENLY ACTIVATED CAUSING THE VEHICLE TO ABRUPTLY STOP. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.
NHTSA ID Number: 11351619
Complaint Date: 2020-08-27
Fail Date: 2020-08-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE STEERING WHEEL WOULD JERK AND WOULD TURN ON HIS OWN. NO WARNING LIGHT ILLUMINATED. OWN. THE VEHICLE WAS TAKEN TO WEIR CHEVROLET BUICK (GMC,1507 S MAIN ST, RED BUD, IL 62278) AND WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO RECALIBRATED. THE VEHICLE WAS REPAIRED AT THE CONTACTS EXPENSE. THE CONTACT MENTIONED THAT THE UPDATE DID NOT WORK AND THE DEALER HAD TO RECALIBRATE THE STEERING AND INFORMED THE CONTACT THAT IT WAS NOT PART OF THE OF THE UNKNOWN TSB. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY CORRECTED THE ISSUE OF THE UNKNOWN BULLETIN AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT AVAILABLE.
NHTSA ID Number: 11351620
Complaint Date: 2020-08-27
Fail Date: 2020-07-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2019
Summary
LINEAR PAINT CHIP
Read More...NHTSA ID Number: 11351621
Complaint Date: 2020-08-27
Fail Date: 2019-10-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CHARGER
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 DODGE CHARGER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN A STAND STILL, IT WAS NOTICED THAT THE DRIVER AND PASSENGER SIDE DOORS PANELS WERE SEPARATED FROM VEHICLE. THE CONTACT ALSO MENTIONED THAT ON A DIFFERENT OCCASION, THE VEHICLE CONSOLE STARTED TO SEPARATED FROM VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (WHITTEN BROTHERS CHRYSLER JEEP DODGE RAM OF MIDLOTHIAN LOCATED AT 10701 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235) WHERE IT WAS DIAGNOSED THAT A WHOLE NEW CONSOLE AND NEW DRIVER AND PASSENGER DOOR PANELS WERE NEEDED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE BUT WAS RECENTLY CLOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
NHTSA ID Number: 11351622
Complaint Date: 2020-08-27
Fail Date: 2020-07-27
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: IMPREZA
Model Year: 2019
Summary
MY VEHICLE IS IDENTIFIED IN THE ACCIDENT REPORT AS UNIT 2. UNIT 1 ATTEMPTED TO MAKE AN IMPROPER/CARELESS LEFT TURN ONTO MAUCH CHUNK RD. UNIT 2 WAS IN MOTION TRAVELING STRAIGHT ACROSS THE INTERSECTION WHEN UNIT 1 TRIED TO MAKE AN ILLEGAL LEFT TURN AND STRUCK UNIT 2. UNIT 1 WAS RESPONSIBLE FOR THE ACCIDENT. INITIAL IMPACT POINT WAS 10 O'CLOCK. AIR BAGS DID NOT DEPLOY ON UNIT 2. UNIT 2 WAS DECLARED A TOTAL LOSS. WITH ALL DAMAGE ON THE FRONT END OF UNIT 2. TIME OF ACCIDENT WAS MONDAY, 7/27/2020. DRIVER OF UNIT #2 SUFFERED ANKLE, LEG, SHOULDER INJURIES ALONG WITH A CONCUSSION. ALL OF THESE SYMPTOMS APPEARED WITHIN 24 HOURS AFTER THE ACCIDENT. DRIVER OF UNIT #2 IS UNDER DOCTORS CARE AT THIS POINT. JURISTICTION IN WHICH INCIDENT OCCURRED IS ALLENTOWN, PA. OWNER OF UNIT 2 HAS RECEIVED SETTLEMENT FOR THE DESTROYED VEHICLE THAT IS NOW OWNED BY ERIE INSURANCE. WE HAVE BEEN IN COMMUNICATION WITH SUBARU TO UNDERSTAND WHY THE AIR BAGS DID NOT DEPLOY. TO DATE ALL WE HAVE GOTTEN IS VERBAL RESPONSES THAT THEY ARE TO INVESTIGATE. WE HAVE SUPPLIED A FULL ACCIDENT REPORT AND PICTURES.
NHTSA ID Number: 11351623
Complaint Date: 2020-08-27
Fail Date: 2020-08-26
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: MKZ
Model Year: 2013
Summary
MKZ 2013 LINCOLN WITH SAME SYMPTOMS AND REQUIRED COMPONENT (BUSHING) CHANGE AS SAFETY RECALL 18S20. PLEASE INCLUDE THE MKZ 2013 LINCOLN SERIES IN THE RECALL 18S20 (VIEW ATTACHED)
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