Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351546
Complaint Date: 2020-08-27
Fail Date: 2020-08-22
Manufacturer’s Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: VERSA
Model Year: 2017
Summary
TL* THE CONTACT RENTED A 2017 NISSAN VERSA. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 40-46 MPH, THE VEHICLE JERKED, SHOOK AND SWERVED. AS A RESULT, THE DRIVER CRASHED INTO A CONE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE MANUAL SIDE VIEW MIRRORS WERE STUCK AND FAILED TO MOVE. THE ROOF OF VEHICLE HAD AN EXTREME AMOUNT OF DIRT. THERE WERE NO REPORTED INJURIES. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT MENTIONED THE RENTAL COMPANY INFORMED HER THE REPAIRS WOULD BE AT HER OWN EXPENSE DUE TO NOT HAVING ADEQUATE INSURANCE. THE CONTACT WAS CONCERNED ABOUT THE RENTAL COMPANY (ZEZGO 3960 NORTHWEST 26TH MIAMI FLORIDA 33142) RENTING UNSAFE VEHICLES. THE FAILURE MILEAGE WAS APPROXIMATELY 35,339.
NHTSA ID Number: 11351547
Complaint Date: 2020-08-27
Fail Date: 2020-08-22
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2020
Summary
BRAND NEW CAR WITH 6K MILES AND WHEN IT RAINS THE HEADLIGHTS FILL UP WITH SO MUCH MOISTURE IT'S BLOCKING OUTPUT FROM THE LIGHT AND CAUSING FLICKERING WITH THE BULB INTERMINABLY. THIS IS CAUSING ME TO PULL OF THE ROAD DURING RAINFALL AND AT NIGHT AND I WAS INFORMED THIS IS NORMAL FOR KIA FROM THE GENERAL MANAGER AT WESLEY CHAPEL KIA IN WESLEY CHAPEL FL. KIA REFUSED TO REPLACE THE HEADLIGHTS UNDER PLATINUM WARRANTY ON A NEW CAR WHEN THEY HAVE A TSB OUT ABOUT THE SAME ISSUE
NHTSA ID Number: 11351548
Complaint Date: 2020-08-27
Fail Date: 2020-08-26
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CRUZE
Model Year: 2011
Summary
CODE P1101 SITTING IN A PARKING LOT IN CHECK ENGINE LIGHT CAME ON WITHIN 24 HOURS OF BUYING THE CAR
Read More...NHTSA ID Number: 11351549
Complaint Date: 2020-08-27
Fail Date: 2020-08-27
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MILAN
Model Year: 2009
Summary
THIS IS THE 4TH TIME I HAVE BEEN ON A SMALL INCLINE AND LOST BRAKES. I HAD THE CAR AT FORD A MONTH AGO THEY ADMITTED BRAKES RECALLED, CANT GET PART. RELEASED CAR TO ME. TODAY WITH MY CHILD IN THE CAR, I WAS TRAVELING @30MPH ATTEMPTED TO BRAKE FOR A STOP SIGN ON A SMALL INCLINE. THE PEDAL WENT TO THE FLOOR, I BLEW PAST THE SIGN AND NARROWLY MISSED HAVING AN ACCIDENT. THE BRAKE PEDAL HAS NOT RETURNED. ITHE MANUFACTURE WAS MADE AWARE MONTHS PRIOR TO TODAY AND HAVE SAID PARTS N/A. THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN # CONFIRMS PART NOT AVAILABLE NHTSA CAMPAIGN NUMBER 19V904000
NHTSA ID Number: 11351550
Complaint Date: 2020-08-27
Fail Date: 2020-07-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, WHEN THE VEHICLE BEGAN TO STALL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO RESTART THE IGNITION WITHIN 5 MINUTES AND DRIVE TO HER DESTINATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 ( ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (9600 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 721-6888) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11351551
Complaint Date: 2020-08-27
Fail Date: 2016-08-04
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CAMARO
Model Year: 2016
Summary
WHEN SHIFTING FROM 1ST TO 2ND HEAR THERE IS AN ISSUE WITH EITHER THE TRANSMISSION OR THE ENGINE. IT ALMOST STALLED WHEN SHIFTING. THIS HAPPENS ALL THE TIME. I'VE HAD THE TRANSMISSION FINISHED ALREADY, BUT SEEMS LIKE IT'S HAVING MORE ISSUES. STARTED AFTER I BOUGHT THE VEHICLE, NO REAL START DATE ON ISSUE
Read More...NHTSA ID Number: 11351552
Complaint Date: 2020-08-27
Fail Date: 2020-08-23
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: JX35
Model Year: 2013
Summary
AT VERY LIGHT STOP SUCH AS RED LIGHT OR STOP SIGN, MY JX35 HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT AT OR BEFORE THE SET BELTS TIGHTEN. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST 3 MONTHS.
Read More...NHTSA ID Number: 11351553
Complaint Date: 2020-08-27
Fail Date: 2011-08-16
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR BRAKE LIGHT FAILED TO ILLUMINATE BUT WHEN THE BRAKE PEDAL WAS DEPRESSED THE BRAKE WARNING LIGHT ILLUMINATED. IN ADDITION, THE SERVICE TRAC START WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (TURNER CHEVROLET 1800 ALABAMA AVE 14, SELMA, AL 36703) WHO WAS UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE BRAKE PEDAL POSITION SENOR WAS FAULTY AND NEEDED TO BE REPLACED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V252000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,131.
NHTSA ID Number: 11351554
Complaint Date: 2020-08-27
Fail Date: 2020-07-15
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: A6
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 AUDI A6. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE AIR BAG WARNING LIGHT WOULD REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (AUDI STRATHAM LOCATED AT 58 PORTSMOUTH AVE, STRATHAM, NH 03885) WHO DIAGNOSED THAT THE PASSENGER OCCUPANT DETECTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER THE NHTSA CAMPAIGN NUMBER: 18V370000 (AIR BAG) FOR THE SAME FAILURE BUT THE FAILURE HAD REOCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 73,000.
NHTSA ID Number: 11351555
Complaint Date: 2020-08-27
Fail Date: 2019-07-16
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2014
Summary
THE TRANSMISSION FAILED AT 94,000 MILES. I AM HAVING TROUBLE FINDING A TRANSMISSION THAT HAS NOT FAILED.
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