Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11353102

Complaint Date: 2020-09-04

Fail Date: 2020-09-03

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: BUICKeBay

Vehicle/Equipment Model: ENCORE

Model Year: 2020


Summary

I WAS DRIVING ON THE INTERSTATE AND THE VEHICLE WAS IN CRUISE CONTROL. IT ACTED AS IT WAS ACCELERATING AND THEN THE CRUISE CONTROL QUIT AND I LOST SPEED. I REGAINED SPEED AND THEN IT LURCHED AGAIN; THE CRUISE CONTROL AGAIN WENT OFF. WHEN I APPLIED THE BRAKE TO PULL TO THE SIDE OF THE ROAD, THE ENGINE STARTED TO THROTTLE UP AND ACCELERATE, I HAD TO BRAKE HARDER TO COME TO A FULL STOP.

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NHTSA ID Number: 11353101

Complaint Date: 2020-09-04

Fail Date: 2017-09-29

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: ESCAPE

Model Year: 2011


Summary

MY CAR ALWAYS SHOWS A CHECK ENGINE LIGHT AND THE READINGS- SHOWS THAT THERE IS A LEAK, THEY HAVE CHANGED 4 TIMES THE PURGE VALVE. THE LIGHT GOES OFF FOR A FEW WEEKS AND THEN COME BACK AGAIN. IT SHOWS THE SAME PROBLEM ALL THE TIME. THE LIGHT COMES ON WHILE DRIVING OR PARK.

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NHTSA ID Number: 11353100

Complaint Date: 2020-09-04

Fail Date: 2020-09-03

Manufacturer’s Name: HyundaieBay Motor America

Vehicle/Equipment Make: HYUNDAIeBay

Vehicle/Equipment Model: PALISADE

Model Year: 2020


Summary

MY WINDSHIELD CRACKED WHILE DRIVING IN THE EXPRESSWAY.

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NHTSA ID Number: 11353099

Complaint Date: 2020-09-03

Fail Date: 2020-08-28

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: GMCeBay

Vehicle/Equipment Model: SIERRA 1500

Model Year: 2019


Summary

FIRST FEELING WAS, I WAS DRIVING IN A PARKING LOT GOING MAYBE 5 MILES AN HOUR AND I FELT A VIBRATION IN THE BRAKE PEDAL. PULLED ONTO THE MAIN ROAD AND APPROACHED A STOP LIGHT WHEN THE TRUCK STOPPED A LITTLE HARD AS I WAS DEPRESSING THE BRAKE PEDAL. AS I STARTED PRESSING ON THE GAS WHEN THE LIGHT TURNED GREEN, I WAS TRAVELING AROUND 35 MPH OR SO, WHEN THE TRUCK CAME TO A COMPLETE STOP IN WHICH MYSELF & PASSENGER WERE SLIGHTLY THROWN FORWARD DUE TO THE ABRUPT STOP FOR NO APPARENT REASON. THE VEHICLE IN BACK OF ME NEARLY REAR ENDED ME DUE TO THE ABRUPT STOP THE TRUCK DID. I IMMEDIATELY CONTACTED THE DEALER, IN WHICH AFTER SEVERAL DAYS IN THE SHOP, THE DEALER TOLD ME THAT GMCeBay KNEW ABOUT THIS PARTICULAR ISSUE BUT HAS NOT ISSUED A RECALL. THE DEALER WAS INSTRUCTED TO REPLACE THE TRANSMISSION CONTROL MODULE, DUE TO A MALFUNCTION IN THE TCM THAT APPARENTLY WAS TRYING TO SHUT THE TRUCK DOWN COMPLETELY. THEREFORE CAUSING THE TRUCK TO STOP ABRUPTLY WITH NO WARNING.

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NHTSA ID Number: 11353098

Complaint Date: 2020-09-03

Fail Date: 2020-09-03

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: JEEPeBay

Vehicle/Equipment Model: WRANGLER

Model Year: 2013


Summary

AT LOW SPEEDS, USUALLY WHILE BRAKING, THE JEEPeBay WILL LURCH FORWARD/ACCELERATE.

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NHTSA ID Number: 11353097

Complaint Date: 2020-09-03

Fail Date: 2020-09-03

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: ACURAeBay

Vehicle/Equipment Model: TL

Model Year: 2013


Summary

WHILE BACKING OUT OF MY GARAGE THE CHECK "ELECTRONIC POWER SYSTEM" INDICATOR LIGHT CAME ON AS I WAS BACKING INTO THE STREET OUT OF MY DRIVEWAY. AS I ENTERED THE STREET THE STEERING WHEEL LOCKED AND WOULD NOT LET ME TURN THE WHEEL TO COMPLETE TURNING TO STRAIGHTEN THE WHEELS TO DRIVE FORWARD. I WAS LITERALLY STUCK IN THE MIDDLE OF THE STREET AND I LIVE ON THE DOWNSIDE OF A HILL SO CARS CAN'T SEE ME UNTIL THEY TOP THE HILL, FORTUNATELY MY HUSBAND WAS HOME AND HELPED PUSH THE CAR BACK INTO THE DRIVEWAY. ALTHOUGH NOT AS SCARY AS SOME OF THE INCIDENTS I HAVE READ ABOUT THE EPS MODULE FAILING, I UNDERSTAND THE FEAR THEY MUST HAVE HAD WITH THIS HAPPENING ON A BUSY HIGHWAY OR STREET. I NOW HAVE TO HAVE MY CAR TOWED TO THE NEAREST ACURAeBay DEALERSHIP WHICH IS 45 MINUTES TO AN HOUR DEPENDING ON TRAFFIC BECAUSE I'M TO AFRAID TO DRIVE ON THE FREEWAY. THE COST OF REPAIR THAT WAS QUOTED IS ASTRONOMICAL, $420 LABOR, $780.06 FOR THE PART...NOT TO MENTION THE TOW$$. REALLY... ACURAeBay/HONDAeBay, YOU GOT TO KNOW THIS IS A SAFTY ISSUE IF THERE EVER WAS ONE! WHAT WILL IT TAKE...A GRANDMOTHER (LIKE ME) DRIVING HER GRAND KIDS TO DAYCARE TO LOSE CONTROL BEFORE YOU ACKNOWLEDGE THIS IS A PROBLEM. NHTSA, PLEASE FOLLOW UP!

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NHTSA ID Number: 11353096

Complaint Date: 2020-09-03

Fail Date: 2020-03-02

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: TRAVERSE

Model Year: 2012


Summary

THE VEHICLE AT 125,000 THE CHECK ENGINE LIGHT TURNED ON AND THERE IS A PROBLEM WITH THE TIMING CHAIN STRETCHING. IT IS THE CRANK SHAFT/CAM SHAFT. IT IS OVER A $2,000.00 REPAIR AND THE MECHANIC SAID THIS IS A COMMON PROBLEM WITH CHEVY TRAVERSE'S.

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NHTSA ID Number: 11353095

Complaint Date: 2020-09-03

Fail Date: 2020-08-25

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: LINCOLNeBay

Vehicle/Equipment Model: MKZ

Model Year: 2017


Summary

PURCHASED CPO WITH 38K MILES ON IT. A WEEK AFTER OWNING SMOKE EMITTED FROM EXHAUST, CHECK ENGINE LIGHT CAME ON AND CAR WAS ROUGH TO START, IDLING HARD. CAR MELTED STRONGLY OF ANTIFREEZE BUT NO VISIBLE LEAKS. LINCOLNeBay DID INSPECTION AND SAYS NEEDS A NEW ENGINE DUE TO COOLANT LEAKING INTO CYLINDERS AND PISTONS FAILING. ENGINE IS ON BACKORDER FOR TWO MONTHS. THIS SEEMS TO BE A KNOWN PROBLEM. WE ARE EXTREMELY UNHAPPY. HAVEN'T EVEN HAD THE CAR TWO WEEKS BEFORE THIS STARTED HAPPENING. WE WANT OUT OF THIS CAR!

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NHTSA ID Number: 11353094

Complaint Date: 2020-09-03

Fail Date: 2020-05-01

Manufacturer’s Name: Mercedes-BenzeBay USA, LLC

Vehicle/Equipment Make: MERCEDES-BENZeBay

Vehicle/Equipment Model: E350

Model Year: 2011


Summary

GAS ODOR FROM LEFT REAR WHEEL,

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NHTSA ID Number: 11353093

Complaint Date: 2020-09-03

Fail Date: 2020-09-03

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: TAHOE

Model Year: 2013


Summary

DASH CRACK WITHOIT WARNING ABOVE GAUGE CLUSTER ON DRIVER'S SIDE. VEHICLE IS GARAGE KEPT A MAJORITY OF THE TIME. VEHICLE SPENDS A FEW DAYS A WEEK OUTSIDE DURING THE DAY. FIRST SIGN OF A CRACK APPEARED WHILE VEHICLE WAS PARKED OUTSIDE DURING A WORK DAY. HIGH TEMP FOR THE DAY WAS APPROXIMATELY 90 DEGREES.

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Investigations List



Bestseller No. 1
ANCEL Heavy Duty Truck Scanner HD601 All System Diesel Diagnostic Scan Tool fits for Cummins, Detroit, Freightliner, International, Paccar, Check Engine for Truck & Car 2 in 1 Code Reader
  • 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Fits for CumminseBay, PaccareBay, Detroit, Perkins, FreightlinereBay, InternationaleBay, PeterbilteBay, FordeBay, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks
  • 【 Full System Diagnostic】HD601 Diesel Scanner supports all system scans of heavy trucks compliant with standard protocols SAE J1939 & J1708, such as Engine, ABSeBay, Transmission, Braking System, ESP, EPS, Fuel System, etc, It is a great scan tool fits for CumminseBay, CaterpillareBay, Detroit, Perkins, Maxxforce, BendixeBay,WabasheBay, Wabaco, HaldexeBay, Allison, EatoneBay heavy trucks, With this truck tool, you can get deep analysis data about the system and do some repairs by yourself, saving much time and money
  • 【Enhanced Diesel OBD Scanner】The HD601 Diesel OBD Scanner offers unparalleled diagnostic capabilities for heavy-duty trucks. Beyond code reading, clearing, and live data display, it retrieves vehicle information, freeze frames, and DTCs. With 6, 9, and 16 pin cables, it ensures compatibility with various engines. This scanner's real-world testing prowess ensures comprehensive support for a wide array of heavy-duty truck engines, making it an indispensable tool for truck diagnostics
  • 【DTC Library】+【Life Time Free Update】The built-in DTC library allows you to retrieve the codes directly without searching for the definition in the book. Whether you are a professional mechanic or a DIY car owner, HD601 diesel scanner explains the existing problem, makes it easier for you to understand the codes definition and fix the problem faster. Plus, you get a lifetime free internet updates, so you always have the latest software for diagnostics in English and Spanish languages
  • 【Friendly Design, Easy of Use】This scanner is plug and play, simple and convenient, and very friendly for beginners. With improved buttons for easy menu navigation. The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
Bestseller No. 2
FOXWELL HD500 Heavy Duty Truck Scanner with DPF Regen/Injector Cutoff/Limit Setting, Full System Diesel Diagnostic Scan Tool for Cummins, Detroit, Caterpillar, Paccar, Hino & More Pickup Semi Trucks
  • 【Diesel Engines】HD500 heavy duty truck scanner is tailored to vehicles equipped with cumminseBay, cat, detroit, paccareBay, internationaleBay, hino and more engines. This diesel scan tool come with diverse adapters, including diesel 6 & 9 pin, CAT-9 pin, CAT-14 pin, 16 pin cable. It is engineered to deliver accurate and reliable diagnostics, ensuring compatibility and effective troubleshooting for your trucks. Tip: If your truck fault code is factory custom protocol, please enter the diagnostic menu, and then select the corresponding engine to test, so that your test data will be more accurate.(Please note that the HD500 does not have bidirectional and VGT calibration.)
  • 【Advanced DPF Management】The longer a truck is in use, the more particles accumulate in the D.P.F and the more the D.P.F becomes clogged, affecting engine performance and emissions efficiency. This HD500 diesel scanner provides you with DPF regeneration, D.P.F reset, DPD, DPR status control and more functions to achieve efficient cleaning, optimise engine performance and prolong D.P.F life. Save maintenance costs by avoiding D.P.F replacement through regular D.P.F cleaning and D.P.F regeneration. All made easy with the HD500. Warm tips: the HD500 can't do dpf function on IsuzueBay.
  • 【Cylinder Cut-off Services】The cylinder cut-off test can diagnose engine failure problems. The HD500 heavy duty truck scan tool sends a command to the ECU to cut off the injector of a cylinder to check if the injector of that cylinder is not working properly. If the engine speed drops more, the better the cylinder works; if the speed drop is not obvious or does not drop then the cylinder may be faulty; touch the high-pressure pipe between the common rail tube to the injector with your hand, the stronger the pulsation, the better the injection effect. This diesel scan tool provides clear guidance for maintenance.
  • 【Speed Limit Reset & ABSeBay】Limit setting enables you can check and set the engine speed and the vehicle road speed limit when the vehicle is stationary, which ensures driving safety. And this scanner for truck also can make you achieve a firm brake pedal by removing air from the ABSeBay module. HD500 truck scanner helps you maintain commercial vehicle breakdowns at all times, saving you money efficiently and winning more business for you! Please note that the adjust the speed limit is supported by fewer vehicles (eg: the cumminseBay engine cannot support speed limit adjust), please confirm the vehicke VIN with us before purchase.
  • 【Access All Major Systems with Ease】The HD500 heavy duty scanner truck diesel provides full diagnostic capabilities, covering the engine, ABSeBay, SRS, EPB, Park Brake Controller, DPF, etc. Comes with full HD OBD/EOBD/ OBD2 service modes, including read codes, erase codes, live data, etc. Allows you to quickly identify issues and perform necessary solutions.
SaleBestseller No. 3
NEXAS Heavy Duty Truck Scanner NL102+ Full System Truck Diesel Scan Tool for Cummins, Caterpillar, Detroit, International, PACCAR, etc, 2-in-1 Code Reader Support All OBD2 Modes for Truck & Car
  • WHY NEXAS NL102 Diagnostic Tool: Compared with many other heavy duty truck scanner, NL102 diagnostic tool has more comprehensive diagnostic capabilities, supporting all system diagnostics for all major trucks that comply with standard protocols and full OBD2 functionality. In addition to read/clear codes, displaying live data, it also supports retrieving vehicle information, freezing frames, and DTC lookup. NL102+ OBD2 scanner comes with 6-pin, 9-pin, 16-pin connectors are available to ensure compatibility with a wide range of trucks. You'll get f-ree updates for life, so you always have the latest diagnostic software in English, Spanish and French
  • Wide Compatibility: This heavy duty truck diagnostic scanner is compatible with all heavy-duty trucks that adhere to standard protocols (J1587, J1939, J1708). It covers a wide range of vehicle models, including CumminseBay, Detroit, CaterpillareBay, FreightlinereBay, InternationaleBay, KenwortheBay, John Deere, PeterbilteBay, Sterling, MackeBay, PaccareBay, Western StareBay, Mercedes-BenzeBay, VolvoeBay, Scania, MAN, Renault, ERF, Foden, Seddon-Atkinson, Iveco, DAF, SISU, STEYR, and ISUZUeBay. Additionally, it supports 10 modes of OBD testing for complete diagnostics and battery voltage monitoring on passenger cars and light vehicles (from Europe, America, and Asia) manufactured after 1996
  • Save Up to Hundreds Money for All Heavy Duty Trucks: The diesel scan tool supports accurate full system scanning for all heavy-duty trucks that comply with standard protocols (J1587, J1939, and J1708). This includes vehicle systems such as the engine, transmission, instrument panel, drivetrain, brake system, suspension, ABSeBay, ESP, EPS, fuel system, etc. The diagnostic scan tool communicates with the vehicle's computer to retrieve data stream information, allowing it to accurately pinpoint issues. This reduces the waste caused by blind part replacements, saving your time and hundreds or thousands of money
  • All OBD2 Function & Battery Health Monitoring: Compared with other products on the market that only support partial OBD2 functions, this OBD2 scanner supports all OBD2 functions: read/clear codes, live data, freeze frame data, I/M readiness, EVAP test, on-board monitor, O2 sensor test, vehicle information, and DTC lookup, this providing more analysis basis for professional technicians. By regularly detecting the status of the vehicle battery with NL102+ OBD scan tool, it helps to take measures before the battery completely fails to avoid the situation that the vehicle suddenly fails to start. It can accurately diagnose the battery's condition thus saving on repair costs
  • Plug and Play & One-click for DTC: NEXAS diesel scanner is user-friendly. It comes with an intuitive screen and easy-to-understand interface, making it accessible even for non-professionals to get started. And the built-in DTC library in the code reader allows you to directly retrieve codes without searching for definitions in books, making it easier to understand the code definitions and solve problems more quickly
Bestseller No. 4
LAUNCH X431 PRO3S+Smartlink HD Heavy Duty Truck Scanner,2025 Top Diesel&Gasoline Bidirectional Diagnostic Scan Tool with J2534 Coding,Topology Map,60+Service,ECU Coding,CANFD &DOIP,Free Update
  • 【2025 NEWEST LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V Vehicles】Design for Passenger&Commercial Vehicles 2 in1,work for Cars/Trucks/buses/trailers/excavators/diesel engine/pick-up/etc.
  • J2534 Reprogramming with Smartlink C】Advanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
  • 【Over 60 Service Reset Functions + Bi-Directional + ECU Coding 】This scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABSeBay Bleed, Injector coding, etc.
  • 【2025 BEST Advanced Hardware & All Systems Diagnosis+Topology Display 】Support All systems Diagnostic including ENG, AT, ECM, TCM, ABSeBay, SRS, BCM, BMS, TPMS, SAS, Fuel System, Light System and more.
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Bestseller No. 5
ANCEL X7HD 10'' Heavy Duty Truck Scanner, Semi Trucks Full System Diagnostic Tool, Bidirectional Diesel Scan Tool with DPF, ECU Coding, 40+ Reset for Cummins, Detroit, Caterpillar, Volvo, Paccar etc
  • 🔥🔥🔥2025 New Functions Making X7 HD the Top Dog - Big Surprise!!! ANCEL X7 HD truck scanner 10 major functional advantages .✅>Full HDOBD/OBD2 Function ✅>ALL System Diagnostic ✅>42+ Reset Function ✅>Active Test / Bi-Directional Control✅>ECU Coding✅>Graphing Live Data✅>Wide Compatibility ✅>2 Yrs Free Update✅>Remote Operation✅>Bluetooth 5.0 & Wifi In addition, 8 major hardware advantages: ✅>6000 mAh✅>10.1 inch Tablet✅>2G RAM✅>32G ROM (Expandable to 128GB)✅>Data Record & Replay & Print✅>Android 10.0✅>Bluetooth 5.0 & Wifi✅>14 Languages
  • 🚛OEM DPF Forced Regen & Cylinder Cutout Test & more - ANCEL X7 HD diesel scanner diagnostic tool not only supports DPF regeneration, DPF reset, DPF related information reset, DPR state reset, DPD forced regeneration etc, which helps you better solve the exhaust aftertreatment system problems, but also supports activate motor to do exhaust air in ABSeBay Automatically. Moreover, it features TPMS activation, cylinder cut-off and learning functions.
  • 🚛Advanced ECU Coding & Programming - ANCEL X7 HD 10.1inch truck scanner diagnostic tool is equipped with advanced ECU coding, supports Level calibration, Idle speed learning and Adjustment, Camshaft timing control learning, Control unit adaptations, Injector Codes, Read/Write VIN, Road speed limit optional vehicle speed set, etc... PLEASE NOTE that ECU codes are not compatible with all vehicles, please send us your VIN# to check vehicle compatibility.
  • 🚛42+ Reset Functions & Bidirectional Control - 2025 newest top heavy duty truck scan tool, comes with 42+ special services (ECU, Speed Limit and Idle Reset, Oil Reset, Injector Coding, EPB, ABSeBay, SRS, Suspension, Throttle, etc. and always keep growing), which meet all your various needs for service and maintenance. Please send your VIN# to our 💌 amazon@anceltech.com 💌 to check compatibility.
  • 🚛10 Inch All Systems Diesel Scanner & Full HDOBD/OBD2 Modes - ANCEL X7 HD diesel truck scan tool supports all systems scan, such as Engine, Brake, Retarder, TECU Transmission, Tachograph, ABSeBay, SRS, TPMS, EPB, SAS, ESP, and other vehicle systems, comes with 10 obd2 service modes: read/erase error codes, Data Stream, I/M Readiness, Vehicle Information, Actuations, DTC Lookup, EVAP, view freeze frame, etc.

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Last update on 2025-05-02 / Affiliate links / Images from Amazon Product Advertising API


 

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