Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354013
Complaint Date: 2020-09-09
Fail Date: 2020-09-05
Manufacturer’s Name: Subaru
of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 2018
Summary
DRIVING IN A HIGHWAY AT AROUND 45-50 MPH, HEARD A SOUND, AND WINDSHIELD WAS CRACKED FOR MORE THAN 12 INCHES LONG.
Read More...NHTSA ID Number: 11354012
Complaint Date: 2020-09-09
Fail Date: 2020-09-05
Manufacturer’s Name: Forest River, Inc.
Vehicle/Equipment Make: FOREST RIVER
Vehicle/Equipment Model: CONTINENTAL
Model Year: 2015
Summary
THE 3 SCREWS SECURING THE MARKER LIGHTS ON THE WHEEL FENDERS PROTRUDE APPROXIMATELY 3/4" INTO THE UNDERSIDE OF THE FENDER. THIS CAUSES THE TIRES TO BE CUT/SCORED AROUND THEIR CIRCUMFERENCE BY THE PROTRUDING SCREWS WHEN THE SUSPENSION IS UNDER LOAD AND THE TRAILER GOES OVER A BUMP OR ANY TYPE OF SITUATION WHICH CAUSES THE AXLE/WHEEL/TIRE TO MOVE IN THE OPPOSITE DIRECTION OF THE TRAILER. BODY.
Read More...NHTSA ID Number: 11354011
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2015
Summary
WHEEL BEARING HUBS ARE BOTH BAD. NOT A CHEAP FIX. OTHER VEHICLES UNDER RECALL FOR THE SAME THING. FORD NEEDS TO ADD MORE VEHICLES AND REIMBURSE THE COST OF THIS FIX. BOTH REAR WHEELS MOVE IN AND OUT WHEN IN THE AIR.ONLY HAD ONE SIDE DONE AT THIS TIME BUT WILL BE RETURNING TO LOCAL MECHANIC TO FIX OTHER SIDE (NOT AS BAD AS THE SIDE FIXED).
NHTSA ID Number: 11354010
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2011
Summary
WHEN FILLING UP WITH FUEL, THE GAS WILL SPIT BACK AND SPILL FUEL ON THE SIDE OF JEEP AND GROUND, EVEN AFTER THE AUTOMATIC SHUT OFF OF THE HOSE ENGAGES. HAS HAPPENED SEVERAL, MAYBE 5 DOZEN, TIMES SINCE I'VE OWNED IT. IT US WELL DOCUMENTED FROM THOUSANDS OF OWNERS OF THIS STYLE JEEP HAVING THE SAME PROBLEM.
NHTSA ID Number: 11354009
Complaint Date: 2020-09-09
Fail Date: 2020-08-25
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: C-HR
Model Year: 2018
Summary
I PARK MY 2018 CHR IN THE STREET ON SOUTH SIDE OF MY DRIVEWAY ON PARKING WITH THE CAR ON I CLOSE THE DOOR AND WALK TO MY TOYOTA LAND CRUISER I HAVE PARK ABOUT 50 FEET AWAY ON NORTH SIDE OF MY DRIVEWAY WENT SOMETHING HIT ME AND WAS THE CHR GOIN IN REVERSE BY ITSELFT HIT ME WITH THE REAR END WAS NO TIME AND I GET CUT WITH THE REAR TIRE ON THE RIGHT FEET AND NOCK ME TO THE GROUND I FIGHT TO GET UP SOME HOW I GRAVE THE DOOR HANDLE AND OPEN THE DOOR AND BECAUSE THE DOOR OPENS UP I SWING UNDER THE CAR AGAIN AND GET CUT FOR THE FRONT TIRE LET GO CONTINUES ON REVERSE TO HIT THE LAND CRUISER AND GET STOCK BETWEEN ON THE HYDRANT AND THE LAND CRUISER THAT STOPE FROM RUNNING WHO KNOWS WHAT COULD HAPPEN IF DONT STOP (RUN ME OVER MY LEFT FEET AND ALL OVER MY ANKLE AND LEG TO MY PELVIS LEAVING MY BACK LEG MUSCLES BLOW UP WITH THE TIRES TRACKS ON ALL OVER WENT TO HOSPITAL FAUN BROKEN BONES ON RIGHT FEET AND LEFT ANKLE AND FEET AND FRACTURE ON TENDONS LEFT LEG I CANT WALK NOW DOCTORS SAY WILL BE AT LEST 3 MONTHS BEFORE GO TO WALK OR EVEN TO WORK NOW I AM HOME RESTING TRYING TO FIX THIS PROBLEM WITH TOYOTA CORPORATION AND STILTS NO ANSWER OR NOT RESPONDING TO THIS INCIDENT WORKING HARD TO THIS PANDEMIC 10 TO 16 HR A DAY SOME TIME 15 DAYS NON STOP BECAUSE I AM INDUSTRIAL MECHANIC WORKING ON A FAMOUS ITALIAN BAKERY FIRTH RESPONDING EMPLOY NOW NO WAGES BECAUSE CANT WORK NOW I CAN SAY THINK BEFORE YOU BUY A TOYOTA CHR OR ANY TOYOTA WITH ELECTRONIC PARKING BRAKE EPB BECAUSE I HAVE A RECALL AND THE DEALER REPAIRED AND STILL SAME NOT WORKING AND I DONT KNOW AND CAN CAUSE THE CAR TO MUVE OR ROLLWAY THATS HAPENINT TO ME THE CAR MOUVED FROM PARKING TO REVERSE BY IT SELF ANDY E FRANKLIN P IL 8-25-20
NHTSA ID Number: 11354008
Complaint Date: 2020-09-09
Fail Date: 2017-04-15
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2014
Summary
I HAVE A 2014 KIA PEARL WHITE THAT HAS MAJOR PAINT PEELING ON DRIVERS/PASSENGER DOOR PANELS & HOOD. THIS ISSUE CONTINUES TO GET WORSE. I HAD THIS CAR FOUR YRS & IT STARTED AFTER THE FIRST YR. CONTINUES TO GET WORSE.
NHTSA ID Number: 11354007
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2010
Summary
WHILE DRIVING ON A TWO LANE HIGHWAY IN THE RAIN, MY "CHECK POWER STEERING SOON" WARNING CAME ON. WITHIN A MILE, THE MESSAGE CHANGED TO "CHECK POWER STEERING NOW" & ALL POWER STEERING WAS LOST. IT APPEARS THAT THIS ISSUE HAS BEEN RECALLED IN OTHER YEARS OF THIS MODEL, BUT NOT THE 2010 FPRD FUSION HYBRID.
NHTSA ID Number: 11354006
Complaint Date: 2020-09-09
Fail Date: 2020-09-04
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2008
Summary
I HAD AN ENGINE OIL COOLER HOSE RUPTURE AT 131000 MILES. I LEFT AN OIL SLICK A MILE LONG ON THE STREET CAUSING A HAZARD IN THE ROAD AND A MESS IN MY GARAGE. ENGINE OIL HAD SPRAYED ALL OVER THE LOWER HALF OF THE ENGINE AND ONTO THE CATALYTIC CONVERTER WHICH WAS HEAVILY SMOKING AND I NOTICED A SMALL FIRE DOWN IN THE LOWER HALF OF THE ENGINE COMPARTMENT SO I HAD TO POUR WATER ON THE FIRE. TOYOTA HAS KNOWN ABOUT THIS ISSUE FOR A GOOD 7 YEARS BECAUSE I RECEIVED A "WARRANTY ENHANCEMENT NOTICE" (ZE2) IN 2014 STATING THAT THE OIL COOLER HOSE COULD SPRING A "LEAK" AND THEY WERE EXTENDING THE WARRANTY FOR SAID PART TO 10 YEARS OR 150,000 MILES. BUT TOYOTA PLAYED DOWN THE SEVERITY OF THE ISSUE STATING THAT A MAJORITY OF VEHICLES WITH THIS KNOWN DEFECTIVE PART WOULDN'T FAIL. TOYOTA KNEW THAT THE RUBBER HOSE WILL FAIL ON ALL VEHICLES DUE TO THE HEAT/COOL CYCLE BY ITS CLOSE PROXIMITY TO THE CATALYTIC CONVERTER (ABOUT 6 INCHES AWAY) SO THEY REDESIGNED THE OIL COOLER LINES TO BE ALL METAL. ALL TOYOTA/LEXUS VEHICLES WITH THE 2GR-FE ENGINE (2007-2011) WILL EXPERIENCE THIS CATASTROPHIC FAILURE OF THE RUBBER OIL COOLER HOSE(S) OVER TIME AND I'M SURE VEHICLE FIRES HAVE ALREADY HAPPENED DUE TO THIS KNOWN DESIGN FLAW.
NHTSA ID Number: 11354005
Complaint Date: 2020-09-09
Fail Date: 2020-06-16
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE HOWEVER, OPENED FROM INSIDE THE VEHICLE. THE CONTACT HAD TO CLIMB OVER THE DRIVER'S SEAT TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
NHTSA ID Number: 11354004
Complaint Date: 2020-09-09
Fail Date: 2020-08-10
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2009
Summary
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THE ABS WARNING LIGHT ALONG WITH SEVERAL OTHER UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE STARTED SHAKING WHILE SHIFTING GEARS. ADDITIONALLY, THE BRAKES FAILED TO WORK EFFECTIVELY WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO SHIFT GEARS CORRECTLY. THE STEERING WHEEL WAS DIFFICULT TO TURN AND WAS SHAKING. THE CONTACT STATED THAT THE RPM WAS FLUCTUATING. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE RECURRED. THE CHECK ENGINE, POWER STEERING AND EPC WARNING LIGHTS WERE ALSO ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE DROVE NORMALLY FOR A WHILE BEFORE THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO HANSEL VOLKSWAGEN (2951 CORBY AVE, SANTA ROSA, CA 95407) AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO UPDATE THE ABS SOFTWARE. THE DEALER INFORMED THE CONTACT THAT THE ABS MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE ABS MODULE FAILED INTERNALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
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