Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354023
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: Toyota
Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: ES
Model Year: 2007
Summary
TWO YEARS AGO I NOTICED MY DASHBOARD GETTING STICKY , AND NOW IT'S GETTING WORSE AND WORSE,BECAUSE WHEN THE SUN OR SHINE I CAN SEE WITH THE GLER..
Read More...NHTSA ID Number: 11354022
Complaint Date: 2020-09-09
Fail Date: 2020-08-21
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2016
Summary
DRIVER SIDE SLIDING DOOR MECHANISM WOULD NOT WORK USING KEY FOB OR INSIDE AUTOMATIC BUTTON MOUNTED ON INSIDE. MANUAL LOCK ALSO WOULD NOT WORK. IN THE EVENT OF AN EMERGENCY OR ACCIDENT WE WOULDN'T HAVE BEEN ABLE TO EXTRACT OUR 2-YEAR OLD GRANDSON QUICKLY AS WE WOULD HAVE HAD TO GET OUR 5-YEAR OLD GRANDSON OUT OF HIS CAR SEAT FIRST THEN CRAWL OVER HIS SEAT TO GET HIS BROTHER OUT. IN AN EMERGENCY WE MAY NOT HAVE THE TIME TO EXTRACT OUR GRANDCHILDREN. FROM RESEARCH I'VE DONE IT APPEARS THIS PROBLEM HAS EXISTED SINCE 2003 & CHRYSLER HAS DONE ABSOLUTELY NOTHING TO CORRECT THIS DESIGN FLAW PUTTING PEOPLE'S LIVES AT RISK. I PAID OVER $1,200 TO REPLACE THE MECHANISM. IN MY OPINION THIS IS CLEAR NEGLIGENCE BY CHRYSLER/ DODGE. THE ONLY SAVING GRACE WAS THE REPAIR SHOP (PEP BOYS) FIXED THE WRONG DOOR, WHEN I COMPLAINED TO THEIR CORPORATE OFFICE THEY AGREED TO REPAIR THE DRIVER'S SIDE DOOR. ALTHOUGH, I STILL HAD TO PAY FOR LABOR OF $457.00. THE FIRST TIME THIS HAPPENED AT OUR HOME, HAD TO GET THE OLDEST GRANDSON OUT FIRST, REMOVE HIS SEAT THEN GET THE 2-YEAR OLD OUT. NOT EASY FOR A 65 YEAR OLD WITH BAD KNEES. IF MY WIFE HAD BEEN ALONE WHEN THIS HAPPENED SHE WOULDN'T HAVE BEEN ABLE TO GET THEM OUT. I HOPE YOUR AGENCY LOOKS INTO THIS BEFORE A TRAGEDY BEFALLS SOMEONE UNABLE TO EXIT THE VEHICLE DUE TO AN OBVIOUS THAT HAS BEEN IGNORED FOR REARS.
NHTSA ID Number: 11354021
Complaint Date: 2020-09-09
Fail Date: 2020-07-23
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2010
Summary
MY CAR HAS BEEN RECALLED TWICE FOR THE AIRBAGS. THE LIGHT FOR THAT HAS COME ON AGAIN AND STAYS ON. WHAT DO I DO? IS IT STILL COVERED OR WILL I HAVE TO PAY TO HAVE REPAIRED?
Read More...NHTSA ID Number: 11354020
Complaint Date: 2020-09-09
Fail Date: 2020-08-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COBALT
Model Year: 2007
Summary
2-3 WEEKS AGO I GOT IN MY CAR TO GO SOMEWHERE. FROM THE TIME I PULLED OUT OF MY DRIVEWAY MY CAR WAS IN LIMP MODE. AT THE SAME TIME MY CHECK ENGINE LIGHT, AIR BAG LIGHT, POWER STEERING LIGHT, SERVICE TRACTION LIGHT AND THEFT LIGHT ALL CAME ON. I GOT MY CAR BACK TO THE HOUSE AND WHEN I SHUT IT OFF IT WOULD NOT START BACK. I HOOKED IT UP TO THE OBD2 SCANNER AND THE CODES THAT CAME BACK WERE P1682( FAULTY IGNITION SWITCH) AND CODE U0101(TRANSMISSION CONTROL MODULE).
Read More...NHTSA ID Number: 11354019
Complaint Date: 2020-09-09
Fail Date: 2020-08-18
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2008
Summary
TL* THE CONTACT OWNS A 2008 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE BRAKES FAILED TO ADEQUATELY STOP THE VEHICLE WITHOUT DEPRESSING THE BRAKE PEDAL ALL THE WAY TO THE FLOORBOARD. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE KIMBER CREEK FORD LOCATED AT 2654 MN-371, PINE RIVER, MN 56474, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS INFORMED THAT THE BRAKES WERE UNSAFE TO DRIVE AND TO SIGN A WAIVER IF HE WANTED TO TAKE THE VEHICLE HOME. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE REMAINED IN DEALER CUSTODY UNREPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11354018
Complaint Date: 2020-09-09
Fail Date: 2020-09-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
SERVICE SHIFTER LIGHT COMES ON. NEED TO TURN OFF VEHICLE AND RESTART. IF LIGHT IS ON AND VEHICLE RUNNING THE SHIFTING IS HARD AND STEERING IS LOOSE
Read More...NHTSA ID Number: 11354017
Complaint Date: 2020-09-09
Fail Date: 2020-09-09
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: MKZ
Model Year: 2008
Summary
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11354016
Complaint Date: 2020-09-09
Fail Date: 2020-09-06
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: ELANTRA
Model Year: 2017
Summary
ONCE AGAIN THE CAR BEGAN TO SHAKE VIOLENTLY AND STARTED LUNGING FORWARD WHILE DRIVING WITHIN CITY LIMITS. CHECK ENGINE WARNING LIGHT CAME ON. I PULLED OVER AND SHUT THE CAR OFF. WHEN I RESTARTED THE CAR, THE CHECK ENGINE LIGHT WAS NO LONGER ILLUMINATED AND THE CAR SEEMED TO DRIVE SOMEWHAT NORMALLY. THIS WAS NOT THE FIRST TIME THIS HAPPENED, AND FROM WHAT I CAN TELL BY READING OTHER SIMILAR COMPLAINTS ON THE NHTSA WEBSITE, SEVERAL PEOPLE ARE HAVING THESE ISSUES AS WELL. IT APPEARS TO BE THE ECM, ENGINE CONTROL MODULE. HYUNDAI NEEDS TO ADDRESS THIS ISSUE ASAP. IT IS VERY DANGEROUS TO DRIVE THIS VEHICLE. DO NOT ALLOW THEM TO SAY YOU NEED NEW SPARK PLUGS OR A SOFTWARE UPDATE. THIS IS A SAFETY ISSUE THAT NEEDS A RECALL IMMEDIATELY.
NHTSA ID Number: 11354015
Complaint Date: 2020-09-09
Fail Date: 2019-12-19
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2006
Summary
THE CAR ACCELERATES EVEN WHEN NOT PUSHING THE PEDAL ITS THE ACCELERATOR PEDAL POSITION SENSOR WAS DIAGNOSED AND GIVEN CODE BUT HONDA WILL NOT REPAIR THIS VERY DANGEROUS SAFETY RECALL ON MY CAR EVEN THOUGH IT IS HAVING THE SAME SYMPTOMS FROM CAMPAIGN 19E068. THE CAR DOES THIS WHEN IN MOTION ON ANY ROAD OR HIGHWAY.
NHTSA ID Number: 11354014
Complaint Date: 2020-09-09
Fail Date: 2019-11-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: RENEGADE
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 JEEP RENEGADE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ERRONEOUSLY ACTIVATED CAUSING THE VEHICLE TO ABRUPTLY STOP. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RIVER OAK CHRYSLER LOCATED AT 4807 KIRBY DR, HOUSTON, TX 77098, WHO DIAGNOSED THAT THE BODY CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100. THE VIN WAS UNAVAILABLE.*DT*JB*LN
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