Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353514
Complaint Date: 2020-09-07
Fail Date: 2018-10-18
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: MDX
Model Year: 2014
Summary
ON OR ABOUT 50,000 MILES WE NOTICED THE CAR WOULD SURGE WHEN DRIVING ON A FLAT LEVEL SURFACE ABOUT 50 MILES AN HOUR. THE TACHOMETER WILL SHOW A PULSING RPM MY WIFE FIRST COMPLAINT OFFICIALLY ABOUT IT WHEN THE CAR HEAD JUST OVER 80,000 MILES AND WE WERE TOLD IT WAS A SOFTWARE ISSUE BUT IT WAS OUT OF WARRANTY.. THIS DOES NOT SEEM LIKE IT SHOULD BE EXPIRED AS IT IS AN ISSUE WITH THE CAR AND SHOULD BE A RELATIVELY EASY FIX AND NOT HAVE TO PAY $400 TO HAVE IT DONE
Read More...NHTSA ID Number: 11353515
Complaint Date: 2020-09-07
Fail Date: 2020-02-05
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CAPTIVA SPORT
Model Year: 2012
Summary
MY HUSBAND WAS DRIVING AND THE VEHICLE WAS IN MOTIONS, HE HIT THE BREAKS AND CAME TO A QUICK STOP AND THE VEHICLE FROM BEHIND BUMPED HIM AT ABOUT 20 MILES AN HOUR. IT SET OFF THE AIRBAG DASH LIGHT, BUT THE AIRBAGS DID NOT DEPLOY. THE DEALERSHIP DIAGNOSED A PROBLEM WITH THE STEERING WHEEL CANISTER OR COIL FOR THE AIRBAG, AND A REAR SENSOR IN THE BUMPER OF THE VEHICLE. I AM WONDERING IF THIS IS RELATED TO THE TAKATA AIR BAG RECALL. IT HAS NOT HAD A CAR ACCIDENT SINCE WE HAVE OWNED IT IN 2017. I AM UNSURE WHEN THIS HAPPENED. IT WAS IN THE LAST YEAR.
Read More...NHTSA ID Number: 11353516
Complaint Date: 2020-09-07
Fail Date: 2020-09-05
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM 1500
Model Year: 2000
Summary
THE LIGHTS DO NOT ILLUMINATE WELL ENOUGH TO DRIVE AT NIGHT. I KNOW THAT WHEN I SEARCH BY MAKE AND MODEL, THERE ARE 17 RECALLS IN WHICH THE LIGHTS ARE RECALLED, YET MY TRUCK ISN'T SHOWING THE RECALLS BY THE VIN.
Read More...NHTSA ID Number: 11353517
Complaint Date: 2020-09-07
Fail Date: 2020-08-25
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL S
Model Year: 2013
Summary
CENTRAL TOUCHSCREEN FAILED MULTIPLE TIMES DURING ROAD TRIP. FAILURES HAPPENED WHILE CHARGING AND STATIONARY, AND WHILE DRIVING. LOSE ACCESS TO VEHICLE SAFETY AND OTHER CONTROLS (HEADLIGHTS, HVAC, NAVIGATION, SUNROOF, ETC.). REPORTED TO TESLA PRIOR TO WARRANTY EXPIRATION AND WAS TOLD IT IS "NORMAL" BEHAVIOR. NOW THAT MY WARRANTY HAS EXPIRED, TESLA HAS DIAGNOSED FAILURE OF MEMORY CHIP AND IS CHARGING ME OUT OF WARRANTY TO REPLACE COMPUTER DAUGHTERBOARD.
NHTSA ID Number: 11353518
Complaint Date: 2020-09-07
Fail Date: 2020-09-06
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: TSX
Model Year: 2013
Summary
AS I WAS DRIVING DOWN A STRAIGHT ROAD, THE STEERING WHEEL LOCKED AND I GOT A MESSAGE ON THE DASHBOAD. IT SAID THAT THE ELECTRICAL POWER STEERING SYSTEM MAY NOT BE WORKING. I TURNED OFF THE CAR. I TURNED IT BACK ON AND CONTINUED TO DRIVE. HOWEVER, WITHIN 1 MIN, THE WHEEL LOCKED AGAIN. THANK GOD I HADNT GOTTEN ON THE FREEWAY. THERE COULD'VE BEEN SERIOUS CONSEQUENCES AS THIS IS AN EXTREMELY DANGEROUS SITUATION WHILE DRIVING. I SLOWLY BROUGHT IT BACK HOME AS I HAD TO CONTINUOUSLY TURN OFF AND ON THE CAR TO UNLOCK WHEEL FOR 1 MIN. TO MAKE SOME TURNS. THIS SHOULD NOT HAVE HAPPENED TO THIS CAR THAT I BOUGHT LESS THAN 10 YEARS OLD. I HAD JUST TAKEN IT IN A COUPLE OF MONTHS AGO FOR AN OIL CHECK AND INSPECTION.
Read More...NHTSA ID Number: 11353519
Complaint Date: 2020-09-07
Fail Date: 2020-09-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FLEX
Model Year: 2014
Summary
DRIVER DOOR SENSOR DETECTS DOOR AS OPEN WHEN IT IS CLEARLY CLOSED. NO MATTER HOW MUCH YOU SLAM DOOR THE SENSOR DOESN'T ACKNOWLEDGE THE DOOR AS CLOSED. THIS KEEPS THE INSIDE LIGHTS ON AND CAR DOORS WILL NOT LOCK EVEN WHEN IN MOTION. THIS HAPPENS WHEN YOU ENTER CAR. WARNING STAYS ON WHILE YOU ARE DRIVING. YOU HAVE TO SLAM DOOR SEVERAL TIMES REALLY HARD AND HOPE IT ACKNOWLEDGE DOOR AS CLOSED SO YOU CAN LICK CAR AND TURN ON ALARM.
Read More...NHTSA ID Number: 11353520
Complaint Date: 2020-09-07
Fail Date: 2020-05-11
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2014
Summary
THE SAME PROBLEM AS THE OTHER 250 ENTRIES. ENGINE WON'T START AT THE PRESS OF THE PUSH BUTTON. I HAVE 75,000 MILES ON THE CAR. IT IS GARAGED AND WELL TAKEN CARE OF. IT DOESN'T MATTER THE TIME OF DAY, TEMPERATURE OR IF IT'S THE FIRST OR LAST DRIVE OF THE DAY. FRUSTRATING TO SAY THE LEAST. I HAVE TO REPEATEDLY PUSH THE BUTTON, TRY SHIFTING INTO NEUTRAL, TRY GETTING OUT AND BACK IN. IT IS ENTIRELY RANDOM, SOMETIMES TAKING TEN MINUTES OR MORE TO FINALLY START. ALL INDICATIONS ARE NORMAL ON THE DASH, IT JUST WILL NOT ENGAGE THE STARTER. NO CLICK, NOTHING.
Read More...NHTSA ID Number: 11353521
Complaint Date: 2020-09-07
Fail Date: 2019-10-25
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: BUICK
Vehicle/Equipment Model: ENCORE
Model Year: 2016
Summary
THE HEAT DOES NOT WORK WHILE IDLING. ONLY HEATS UP WHILE DRIVING. BEGAN AT 20 K MILES.
Read More...NHTSA ID Number: 11353522
Complaint Date: 2020-09-07
Fail Date: 2020-09-04
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PASSPORT
Model Year: 2020
Summary
I WAS DRIVING ON THE INTERSTATE, NO VEHICLES IN FRONT OF ME OR BESIDE ME AND I HEARD A LOUD EXPLOSION LIKE A SHOTGUN BLAST. I LOOKED IN REAR VIEW MIRROR AND SAW GLASS BOUNCING FROM MY VEHICLE. I PULLED OVER AND DISCOVERED THAT MY SUNROOF WHILE CLOSED HAD EXPLODED. FORTUNATELY I HAD THE SHADE CLOSED SO NO GLASS CAME INTO THE CABIN.
Read More...NHTSA ID Number: 11353523
Complaint Date: 2020-09-07
Fail Date: 2020-05-11
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: HHR
Model Year: 2009
Summary
DROVE TO LOCAL CITY FACILITY PULLING SMALL TRAILER FULL OF GRASS CLIPPINGS AND TREE BRANCHES. WHILE UNLOADING TRAILER, I STARTED SMELLING A STRONG GASOLINE ODOR AT THE REAR OF THE CAR, BUT COULD NOT FIND SOURCE. AFTER ARRIVING BACK HOME AND UNHOOKING TRAILER, GASOLINE ODOR WAS STRONG AGAIN, BUT STILL NO SOURCE. AFTER CAR SAT FOR 30-45 MINUTES, A DRIP WAS NOTICED IN FRONT OF THE DRIVER'S SIDE REAR TIRE. UPON INSPECTION, THE GASOLINE DRIP WAS ORIGINATING FROM THE PLASTIC SHIELD WHICH CONTAINS THE GASOLINE FEED LINE, FUEL RETURN LINE, AND BRAKE LINE. THIS SHIELD IS LOCATED BETWEEN THE FRAME AND THE MUFFLER. WHEN I CALLED A TOWING SERVICE TO TOW MY CAR TO A LOCAL GARAGE, THE TOWING SERVICE ACKNOWLEDGED THEY HAD JUST FIXED ANOTHER HHR FOR A GAS LEAK AT THE SAME PLACE ON THE CAR. THEY NOTED IT WAS QUITE COMMON FOR THE STEEL GAS LINE TO CORRODE INSIDE THIS SHIELDING. THE GARAGE THAT ACTUALLY DID THE WORK ON MY CAR NOTED THE FUEL LINE FROM THE TANK TO THE ENGINE WAS REPAIRED.
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Last update on 2025-04-30 / Affiliate links / Images from Amazon Product Advertising API
