Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353137
Complaint Date: 2020-09-04
Fail Date: 2020-07-09
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 FORD F-150. THE CONTACT STATED THAT THE DASHBOARD WAS SEPARATING. THE VEHICLE WAS TAKEN TO DICK SMITH FORD OF COLUMBIA (7201 GARNERS FERRY RD, COLUMBIA, SC 29209) WHERE IT WAS INSPECTED BUT, WAS NOT REPAIRED. THE CONTACT STATED THAT HE WAS NOT PROVIDED ANY INFORMATION AS TO WHAT CAUSED THE DASHBOARD TO SEPARATE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DENIED THE CLAIM FOR THE REPAIR. THE CONTACT WAS PROVIDED WITH A CLAIM NUMBER WHICH WAS LATER CLOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
NHTSA ID Number: 11353138
Complaint Date: 2020-09-04
Fail Date: 2020-09-04
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: TRANSIT
Model Year: 2016
Summary
WHILE DRIVING AT SPEED, IN TRAFFIC ON I95 IN FLORIDA THE VEHICLE SHUT OFF. IT DID START AGAIN.NO DASH LIGHTS NO WARNING JUST TURNED OFF.
Read More...NHTSA ID Number: 11353139
Complaint Date: 2020-09-04
Fail Date: 2020-08-25
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2012
Summary
MY DRIVER'S SIDE HEADLIGHT KEEPS GOING OUT. AT FIRST I THOUGHT IT WAS THE BULB AND I CHANGED THE BULB BUT IT WAS STILL OUT. I WENT TO MY MECHANIC AND THEY FIXED IT. WHILE I WAS DRIVING DOWN THE HIGHWAY GOING ABOUT 55MPH THE LIGHT WENT OUT. I TOOK IT BACK AND THEY FIXED IT AGAIN. THE LIGHT STAYED ON FOR A DAY, THEN WENT OUT WHILE I WAS AGAIN DRIVING ABOUT 55MPH ON THE HIGHWAY. THE NEXT MORNING WHEN I TURNED THEM ON AGAIN IT CAME BACK ON SO I THOUGHT IT WAS FIXED, THEN WHILE I WAS ON THAT SAME HIGHWAY IT WENT OUT AGAIN AND IT HASN'T COME BACK ON.
Read More...NHTSA ID Number: 11353140
Complaint Date: 2020-09-04
Fail Date: 2020-09-03
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 2015
Summary
PULLING INTO PARKING SPACE THE ENGINE STARTED TO REV. PUT CAR IN REVERSE AND CAR WAS PUT IN HISH SPEED REVERSE CAUSING CAR TO HIT ANOTHER VEHICLE.
Read More...NHTSA ID Number: 11353141
Complaint Date: 2020-09-04
Fail Date: 2019-08-06
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: E350
Model Year: 2012
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VITI MERCEDES-BENZ (975 FISH RD, TIVERTON, RI 02878) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS MAY BECOME AVAILABLE IN NOVEMBER OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
NHTSA ID Number: 11353142
Complaint Date: 2020-09-04
Fail Date: 2020-09-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: ALFA ROMEO
Vehicle/Equipment Model: GIULIA
Model Year: 2018
Summary
I WAS ADVISED BY THE ALFA ROMEO DEALERSHIP THAT THE REAR BRAKE PADS AND ROTORS WILL NEED REPLACEMENT, WHILE THE FRONT BRAKES ARE FINE. THIS OCCURRED AT 31,500 MILES. ACCORDING TO THE DEALERSHIP, THIS IS COMMON AND REAR BRAKES ON THIS CAR TYPICALLY NEED REPLACEMENT AT 20,000 MILES. ALFA'S CUSTOMER SERVICE CONFIRMED THIS. THE DEALER ALSO STATED THAT THIS IS RELATED TO THE ELECTRIC PARKING BRAKE. IN MY OPINION, THIS IS A SAFETY ISSUE AS A TYPICAL DRIVER DOES NOT EXPECT BRAKE REPLACEMENT AFTER SUCH A SHORT PERIOD OF TIME. IF THIS IS RELATED TO THE ELECTRIC PARKING BRAKE, AS ADVISED BY THE DEALER, THE REAR BRAKE PADS MAY BE DRAGGING AND HEATING THE ROTORS WHILE THE CAR IS IN MOTION, THEREFORE REDUCING THE STOPPING POWER WHEN NEEDED. I BELIEVE THIS IS EITHER A POOR DESIGN, POOR MATERIALS AND WORKMANSHIP OR A DEFECT IN THE PARKING BRAKE AND SHOULD BE ADDRESSED. CHECKING THIS ONLINE, I FIND THIS IS A COMMON ISSUE AND I FEEL IT SHOULD BE INVESTIGATED BEFORE IT LEADS TO AN ACCIDENT.
NHTSA ID Number: 11353143
Complaint Date: 2020-09-04
Fail Date: 2016-07-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2008
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. AUTONATION CHEVROLET TIMONIUM (60 E. PADONIA RD, LUTHERVILLE-TIMONIUM, MD 21093) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11353144
Complaint Date: 2020-09-04
Fail Date: 2020-08-04
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FUEL GAUGE FAILED TO OPERATE CORRECTLY PAST 85 MILES UNTIL EMPTY. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FUEL GAUGE NEEDED TO READ HALF TANK IN ORDER FOR THE VEHICLE TO OPERATE CORRECTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND DETERMINED THAT A RECALL WAS PRESENT ON THE MODEL AND INFORMED THE CONTACT THAT A RECALL COULD POSSIBLE BE ON THE VIN. THE VEHICLE WAS NOT DIAGNOSED. A DEALER WAS NOT CONTACTED. THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) WHICH THE CONTACT DETERMINED WAS POSSIBLY THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
NHTSA ID Number: 11353145
Complaint Date: 2020-09-04
Fail Date: 2020-07-21
Manufacturer’s Name: DAIMLERCHRYSLER MANUFACTURING INTL
Vehicle/Equipment Make: FREIGHTLINER
Vehicle/Equipment Model: SPRINTER 2500
Model Year: 2003
Summary
TL* THE CONTACT OWNS A 2003 FREIGHTLINER SPRINTER 2500. THE CONTACT STATED WHILE DRIVING 14 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE MASTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT PARKED ON THE SIDE OF THE ROADWAY. THE VEHICLE WAS THEN SLOWLY DRIVEN BACK TO HIS RESIDENCE. THE CONTACT CALLED MERCEDES-BENZ OF LOUISVILLE LOCATED AT 2520 TERRA CROSSING BLVD, LOUISVILLE, KY 40245, (502) 896-4411, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND MADE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V833000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 320,000.
NHTSA ID Number: 11353146
Complaint Date: 2020-09-04
Fail Date: 2019-01-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: GX
Model Year: 2007
Summary
2007 LEXUS GX470 PEELING BLIZZARD PEARL (070) PAINT COLOR ACROSS ENTIRE VEHICLE (ROOF, SIDES, HOOD, DOORS, ETC..). LEXUS HAS ACKNOWLEDGED THIS ISSUE IS PRESENT IN 2008-2009 GX470S, BUT OUR 2007 IS NOT COVERED FOR REPAIR EVEN THOUGH IT SUFFERS THE SAME ISSUE. WE HAVE HAD ESTIMATES FROM LEXUS BODY SHOP (LOCAL HOUSTON DEALERSHIP) FOR ~$10,000+ TO REPAIR.
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