Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353854
Complaint Date: 2020-09-08
Fail Date: 2020-09-02
Manufacturer’s Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: Q7
Model Year: 2014
Summary
EXCESSIVE OIL LEAK
Read More...NHTSA ID Number: 11353855
Complaint Date: 2020-09-08
Fail Date: 2020-08-03
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2011
Summary
THE DASH ON MY CHEVY SILVERADO 2011 IS CRACKING IN DIFFERENT PLACES.
Read More...NHTSA ID Number: 11353856
Complaint Date: 2020-09-08
Fail Date: 2020-09-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2015
Summary
RECALL NOTICE SENT TO DECEASED OWNER AND NOT THE CURRENT OWNER. NISSAN DOES NOT APPEAR TO HAVE A WAY TO CHANGE OR ADD CURRENT OWNERS' INFORMATION IN REGARDS TO SAFETY RECALLS.
NHTSA ID Number: 11353857
Complaint Date: 2020-09-08
Fail Date: 2018-11-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: AVENGER
Model Year: 2011
Summary
CAR HAS NO HEAT ON PASSENGER SIDE AND A LITTLE ON THE DRIVERS SIDE. IN MY INVESTIGATION THE HEATER CORE FROM THE FACTORY HAS SOME BAD SPOTS ON THE INSIDE THAT CAUSE METAL TO BUILD UP INSIDE HEATER CORE CAUSING THIS ISSUE. IN THE WINTER MAKES IT SOMETIMES IMPOSSIBLE TO SEE OUT THE FRONT WINDSHIELD BECAUSE IT WILL NOT DEFROST THE WINSHIELD. I THINK THIS IS A SAFETY ISSUE THAT SHOULD BE COVERED UNDER A RECALL BY DODGE. IT HAPPENS WHEN THE CAR IS DRIVING ON ANY ROAD. THIS IS AN ISSUE KNOWN BY DODGE AND THEY DONT WANT TO DO ANYTHING ABOUT IT.
NHTSA ID Number: 11353858
Complaint Date: 2020-09-08
Fail Date: 2020-07-03
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CHARGER
Model Year: 2014
Summary
BACKING OUT OF PARKING PLACE POWER STEERING LIGHTS LIT UP ON DASH, CAR WOULD NOT MOVE. STEERING COMPLETELY FAILED, HAD I BEEN ON THE ROAD WOULD HAVE CAUSED A TERRIBLE CRASH. HAD TO HAVE THE VEHICLE TOWED.
Read More...NHTSA ID Number: 11353859
Complaint Date: 2020-09-08
Fail Date: 2020-08-23
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2015
Summary
VEHICLE WAS STATIONARY, IN PARK, IN A PARKING LOT, AND NO COLLISION OCCURRED. DRIVER, FRONT PASSENGER, AND TWO REAR SEAT PASSENGERS WERE IN THE VEHICLE. FRONT PASSENGER HEADREST DEPLOYED WITHOUT WARNING STRIKING FRONT PASSENGER IN THE BACK OF THE HEAD. VEHICLE MILEAGE APPROXIMATELY 50,000 MILES. THERE ARE NUMEROUS ONLINE ACCOUNTS OF THE ACTIVE HEADREST DEPLOYING WITHOUT A VEHICLE COLLISION DUE TO LESS THAN ADEQUATE RELIABILITY OF PARTS WITHIN THE ACTIVE HEADREST ASSEMBLY. I AM REQUESTING REPLACEMENT THROUGH LOCAL DEALERSHIP; INITIAL FEEDBACK IS THE PART IS NOT COVERED AND I HAVE TO PAY TO REPLACE IT. EVEN WITH A REPLACEMENT-IN-KIND ACTIVE HEADREST, THE EXPECTED RELIABILITY IS SUSPECT. THE OEM DESIGN SHOULD BE REVISITED TO ENSURE SAFE AND RELIABLE OPERATIONS.
Read More...NHTSA ID Number: 11353860
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2016
Summary
PRIMARY DISPLAY FAILED, REMOVING ABILITY TO SEE BACKUP CAMERA AND RIGHT TURN OR RIGHT SIDE BLINDSPOT CAMERA. SECONDARY IMPACT TO CLIMATE CONTROL AND OTHER VEHICLE FUNCTIONS BUT SAFETY ISSUE WITH AN INABILITY TO SEE THE BACKUP CAMERA ON THE DISPLAY IS PRIMARY CONCERN. VEHICLE WAS STATIONARY WHEN THE PROBLEM WAS NOTICED, BUT IT AFFECTS SAFE OPERATION WHEN BACKING OR MAKING RIGHT TURNS OR LANE CHANGES TO THE RIGHT.
Read More...NHTSA ID Number: 11353861
Complaint Date: 2020-09-08
Fail Date: 2020-07-16
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2016
Summary
WHILE DRIVING MY KIA SOUL ON A CITY ROAD I PULLED OVER TO LET A CAR PASS. I WAS STILL IN GEAR AND ONCE THE CAR PASSED I WENT TO PULL BACK ON TO THE ROAD AND THE CAR WOULD NOT MOVE. I THEN NOTICED THAT IT HAD STALLED. WE TRIED TO START IT AGAIN BUT IT WOULD NOT TURN OVER. NO LEAKING OIL AND THE OIL WAS FULL. I DO A FULL SYNTHETIC OIL CHANGE EVERY 3-4000 MILES. WE THEN TOWED IT TO OUR KIA DEALER. THEY SAID THAT THE ENGINE SEIZED. AFTER SOME RESEARCH I FOUND OUT ABOUT THE RECALL FOR THE ENGINES AND THE PROBLEMS. AFTER 2 MONTHS THEY JUST INFORMED ME THAT IT DOESN'T FIT THE RECALL. EVEN THOUGH THE ENGINE CLEARLY FALLS WITHIN THE PARAMETERS OF THE CHRONIC PROBLEMS.
NHTSA ID Number: 11353862
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: SIERRA 1500
Model Year: 2016
Summary
WHILE BACKING OUT OF A PARKING SPACE, I LOST THE ABILITY TO DEPRESS THE BRAKE PEDAL. IT WAS STUCK MOMENTARILY. IT ONLY MOVE AFTER I STOMPED ON IT TWICE. AFTERWARD, THE VEHICLE WOULD STOP, BUT THE BRAKES WERE SQUISHY AND VERY EASILY OVER APPLIED. SERVICE BRAKE CONTROL MESSAGE IS NOW ON THE DASH. TRUCK HAS 42000 MILES.
Read More...NHTSA ID Number: 11353863
Complaint Date: 2020-09-08
Fail Date: 2020-09-07
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2011
Summary
I AM CONSISTENTLY HAVING TO REPLACE MY TAIL AND BRAKE LIGHTS ON BOTH THE DRIVER AND PASSENGER SIDE EVERY 2-6 MONTHS. I JUST REPLACED THE BULBS IN JULY AND NOW IN SEPTEMBER, THEY'RE BAD AGAIN. BUT NOW EVEN WITH NEW BULBS IN, THE TAIL LIGHTS DO NOT WORK BUT THE BRAKE LIGHTS DO. I AM ALSO HAVING AN ISSUE WITH THE INTERIOR DOME LIGHT NOT TURNING OFF WHILE SET ON THE "DOOR" SETTING WITH ALL DOORS CLOSED. FOR THIS, I HAVE CHECKED THE DOOR JAMB SWITCH AND THE INSIDE OF THE DOME LIGHT SWITCH AND THERE ARE NO OBVIOUS CAUSES FOR THIS ISSUE. I'M NOT SURE IF THESE LIGHT PROBLEMS ARE CONNECTED OR NOT, BUT THE DOME LIGHT WORKED PERFECTLY FINE UNTIL I REPLACED MY TAIL/BRAKE LIGHT BULBS YESTERDAY AND DISCOVERED THAT THEY AREN'T WORKING AT ALL.
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