Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11353328

Complaint Date: 2020-09-05

Fail Date: 2020-09-02

Manufacturer’s Name: ToyotaeBay Motor Corporation

Vehicle/Equipment Make: LEXUSeBay

Vehicle/Equipment Model: ES 350

Model Year: 2014


Summary

FORWARD COLLISION WARNING SYSTEM HAS FAILED AND IS INOPERABLE. THERE IS A RECALL OUT THERE, HOWEVER MY VIN# ISN'T ON THE LIST. LEXUSeBay WILL NOT FIX IT.

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NHTSA ID Number: 11353329

Complaint Date: 2020-09-05

Fail Date: 2020-08-19

Manufacturer’s Name: HyundaieBay Motor America

Vehicle/Equipment Make: HYUNDAIeBay

Vehicle/Equipment Model: TUCSON

Model Year: 2016


Summary

IT STARTED MAKING LOAD KNOCKING NOISES AND LOST POWER WHILE DRIVING ON THE HIGHWAY

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NHTSA ID Number: 11353330

Complaint Date: 2020-09-05

Fail Date: 2020-09-03

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: MALIBU

Model Year: 2009


Summary

POWER STEERING POWER STEERING PUMP SERVICE ESC LIGHT CAME ON

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NHTSA ID Number: 11353331

Complaint Date: 2020-09-05

Fail Date: 2020-09-05

Manufacturer’s Name: VolkswageneBay Group of America, Inc.

Vehicle/Equipment Make: VOLKSWAGENeBay

Vehicle/Equipment Model: JETTA

Model Year: 2009


Summary

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. ENGINE LOCK AND HOUSING CYLINDER MALFUNCTION IS REGULARLY PREVENTING KEY FROM TURNING OFF THE IGNITION.

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NHTSA ID Number: 11353332

Complaint Date: 2020-09-05

Fail Date: 2020-07-23

Manufacturer’s Name: KiaeBay America, Inc.

Vehicle/Equipment Make: KIAeBay

Vehicle/Equipment Model: SORENTO

Model Year: 2015


Summary

I PURCHASED THE 2015 KIAeBay SORENTO NEW IN THE YEAR OF 2014 FROM THE KIAeBay DEALERSHIP LOCATED IN MERIDIAN, MS. SINCE THE PURCHASED... MY GOODNESS, I'VE HAD AIRBAG SYSTEM ISSUES, ELECTRICAL ISSUES WITH MY LIGHTS, THE ELECTRONIC OUTLETS FOR DEVICE INPUT, CONTROL PANEL ON STEERING TO MAKE ACCESSING THE RADIO AND PHONE; THE BUTTONS ALWAYS JAM WITH THE SLIGHTEST TOUCH!! LAST BUT DEFINITELY NOT LEAST THE MOTOR HAS A RECALL AS OF TODAY'S DATE 09/2020. PLUS THE TRANSMISSION JERKS IN GEAR AND I'M TOLD THAT THAT WAS BECAUSE OF THE OLD MOTOR DEFECTS.., BUT NOW THAT THE MOTOR HAS BEEN REPLACED AND THE TRANSMISSION IS WORSE!! THE FACT I'VE BEEN GOING TO DEALERSHIP EXPRESSING MY ISSUES AND NOTHING IS BEEN DONE OTHER THAN NOW BEING TOLD, MA'AM YOU'RE OUT OF WARRANTY! THAT I NEED TO COME OUT OF POCKET $2,200 FOR THEY'RE NEGLIGENCE. SOUNDS LIKE IT'S TIME FOR ME TO RETAIN AN ATTORNEY!!!

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NHTSA ID Number: 11353333

Complaint Date: 2020-09-05

Fail Date: 2014-07-10

Manufacturer’s Name: NissaneBay North America, Inc.

Vehicle/Equipment Make: NISSANeBay

Vehicle/Equipment Model: VERSA

Model Year: 2010


Summary

FRONT WINDSHIELD WIPERS STALL FOR 20 SECONDS AND WIPER CONTROLLER DOES NOT FIX IT. MANUAL 1X WIPE WILL NOT TURN OFF WHEN IN USE AND WILL SOMETIMES CAUSE WIPERS TO STALL. INTERMITTENT USE IS NOT FUNCTIONAL DUE TO CONSTANT STALLING. CAR HAS TO BE COMPLETELY TURNED OFF FOR 2 MINUTES AT LEAST FOR IT TO RESET AND STOP THE MOTOR. THIS PROBLEM GETS WORSE WHEN IT'S COLD OUTSIDE.

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NHTSA ID Number: 11353334

Complaint Date: 2020-09-05

Fail Date: 2020-08-24

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: JEEPeBay

Vehicle/Equipment Model: COMPASS

Model Year: 2018


Summary

I'M CURRENTLY EXPERIENCING PROBLEMS WITH A 2018 JEEPeBay COMPASS IT SEEMS TO BE GOING THROUGH A LOT OF OIL AND I KEEP GETTING AN INDICATOR SAYING ON THE SCREEN LOW OIL PRESSURE UNTIL I PUT OIL IN IT GOES AWAY ABOUT 2,000 MILES LATER COMES BACK ON AGAIN

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NHTSA ID Number: 11353335

Complaint Date: 2020-09-05

Fail Date: 2019-09-10

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: JEEPeBay

Vehicle/Equipment Model: COMPASS

Model Year: 2018


Summary

A YEAR AGO THE PASSENGER SIDE LOWER CONTROL ARM STABILIZER LINK WAS BAD AND THERE WAS A RECALL ON IT SO I GOT IT REPLACED IS FINE A YEAR LATER I HAVE TO HAVE IT REPLACED AGAIN BECAUSE IT'S MAKING ALL KINDS OF NOISE

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NHTSA ID Number: 11353336

Complaint Date: 2020-09-05

Fail Date: 2020-09-01

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: FOCUS

Model Year: 2015


Summary

MULTIPLE FORDeBay DEALERSHIPS ARE REFUSING TO COMPLETE RECALL WORK (RECALL 18S32) ON MY 2015 FORDeBay FOCUS SE. I HAVE THE PAPER THEY SENT ME DETAILING THE PROBLEMS, AND I AM CURRENTLY EXPERIENCING THESE ISSUES WHILE DRIVING, HOWEVER FORDeBay SAYS THAT SINCE THEY "LOOKED AT" THE RECALLED PART ABOUT 6-8 WEEKS AGO, THEY CAN NO LONGER COMPLETE THE RECALL WORK AND THAT I WOULD BE FINANCIALLY RESPONSIBLE FOR FIXING THIS ISSUE.

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NHTSA ID Number: 11353337

Complaint Date: 2020-09-05

Fail Date: 2020-09-04

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: CR-V

Model Year: 2019


Summary

THE SEATS IN OUR VEHICLE HAVE A BAD RUBBERY SMELL WHICH PASSES ONTO OUR CLOTHING. ITS BECOMING MORE AND MORE BOTHERSOME BECAUSE THE SMELL WILL LINGER ON OUR CLOTHES UNTIL THEY ARE WASHED.

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iCarsoft CR Pro+ 2025 All System Diagnostic Bidirectional Scan Tool for Cars, Full OBD2 Scanner with CAN FD, 49 Reset Services-Oil/ETC/EPB/BMS/SAS/SRS/TPMS/BSC/DWR/INJ/BLD/SPS etc.Free Update
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Bestseller No. 3
Bidirectional Diagnostic Tool for Mercedes-Benz/Sprinter/Smart, iCarsoft MB V3.0 (2025 Version) 35+ Reset Service OBD2 Full System Scanner, Battery Test/Actuation Test, Auto VIN, Quick Scan
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Bestseller No. 4
Bidirectional Scan Tool, iCarsoft CR Max OBD2 Diagnostic Scanner for All System, 49 Reset+Extra 38 Service with CAN FD, Oil/EPB/BMS/SAS/SRS/ABS etc. Active Test, 4-in-1 Live Graphing, Free Update
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Bestseller No. 5
OBD2 Scanner Diagnostic Tool for Porsche/Cayenne, iCarsoft POR V2.0 Code Reader for Porsche, All System in-Depth Scan, with Oil Reset/SAS/EPB/BMS/ETC/DP/BLD/INJ, Battery Test
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Last update on 2025-04-27 / Affiliate links / Images from Amazon Product Advertising API


 

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