Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353298
Complaint Date: 2020-09-05
Fail Date: 2020-09-01
Manufacturer’s Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ROGUE
Model Year: 2015
Summary
THE NISSAN ROGUE 2013-2016 HAVE A BAD TRANSMISSION ISSUE ON THE CVT DRIVING ON THE HIGHWAY MY CAR GOT STUCK IN GEAR AND WOULD NOT DRIVE MY SISTER ALSO OWN A ROUGE SAME YEAR 2015 HER CAR TRANSMISSION GOT HER STUCK IN THE MIDDLE OF A CITY STREET
NHTSA ID Number: 11353299
Complaint Date: 2020-09-05
Fail Date: 2020-08-28
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: VENUE
Model Year: 2020
Summary
I BELIEVE THAT THE LANE ASSIST FEATURE MALFUNCTIONED AND CAUSE THE VEHICLE TO COLLIDED HEAD ON WITH ON COMING TRAFFIC.. THE CAR TOOK OVER CONTROL OF THE STEERING AND INSTEAD OF NUDGING THE CAR TO THE RIGHT DURING A CURVE ON THE ROAD IT OVERPOWERED THE DRIVER AND PULLED THE CAR LEFT INTO TRAFFIC AT 40 MPH.*DT*JB
Read More...NHTSA ID Number: 11353300
Complaint Date: 2020-09-05
Fail Date: 2020-08-22
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2008
Summary
CAR WAS PARKED. DOOR LOCKED WITH REMOTE WHILE PERSON WAS IN THE CAR WITH DOORS AND WINDOWS CLOSED. UNABLE TO OPEN DOORS MANUALLY FROM INSIDE OR OUTSIDE. UNABLE TO MANUALLY UNLOCK DOORS FROM INSIDE OR ROLL WINDOWS DOWN. PERSON INSIDE WAS TRAPPED AND UNABLE TO GET OUT OF THE CAR. PUSHING THE DOOR UNLOCK BUTTON DID NOT WORK, NOR DID MANUALLY ILFTING THE DOOR LOCK. ONLY WAY OUT WAS BY UNLOCKING THE CAR WITH THE REMOTE.
Read More...NHTSA ID Number: 11353301
Complaint Date: 2020-09-05
Fail Date: 2020-09-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2016
Summary
AT 70MPH, ON THE INTERSTATE, WE WENT OVER SOME GROOVES IN THE PAVEMENT. THE TRUCK BEGAN SHAKING SO VIOLENTLY THAT MY HUSBAND COULDN'T STEER. HE RAPIDLY DECELERATED, AND WE WERE ABLE TO PULL OVER. WE WERE CONVINCED THAT WE HAD HAD MULTIPLE TIRES BLOW OUT. THERE WERE NO OTHER VEHICLES ON THE ROAD AT THAT TIME OF THE MORNING, OR I DON'T KNOW WHAT WOULD HAVE HAPPENED. I NORMALLY HAUL A GOOSENECK TRAILER WITH HORSES, SO THANKFUL THIS WASN'T THE CASE THIS TIME.
Read More...NHTSA ID Number: 11353302
Complaint Date: 2020-09-05
Fail Date: 2019-12-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2013
Summary
VEHICLE DOES NOT START AS IT SHOULD CONSISTENTLY. VEHICLE HAS AN INCONSISTENT DELAY IN MOVING FORWARD AFTER STOPPING AT A RED LIGHT AND WILL HAVE A JERK/JUMPING FEELING IN THE TRANSMISSION AFTER THE DELAY/STALL FROM MOVING FORWARD. THIS HAS BEEN AN ONGOING ISSUE SINCE DECEMBER 2019 WHEN I INITIALLY TOOK THE VEHICLE TO GET LOOKED AT AND THE DEALERSHIP STATES THEY DO NOT HAVE PARTS TO FIX THE ISSUE AS OF SEPTEMBER 2020!
Read More...NHTSA ID Number: 11353303
Complaint Date: 2020-09-05
Fail Date: 2020-09-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2011
Summary
THERE IS A MAJOR PROBLEM WITH THE DRIVESHAFT. IT'S COATING WEARS OFF WHICH CAUSES IT TO GET INTO A BIND WHEN YOU COME TO A STOP OR FROM A START. FEELS LIKE IT IS HUNG UP IN BETWEEN GEARS. FORD RECALLED F150 RAPTOR AND FIXED IT BUT THE REGULAR F150 THEY DIDN'T RECALL AND IT HAS THE SAME DRIVESHAFT. THERE ARE NUMEROUS VIDEOS ON YOUTUBE CALL THE SLIP YOKE CLUNK IF YOU NEED TO SEE WHAT IT IS DOING.
NHTSA ID Number: 11353304
Complaint Date: 2020-09-05
Fail Date: 2020-09-01
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: CX-5
Model Year: 2020
Summary
SUDDEN BRAKING CAUSED BY AUTOMATIC BRAKING SYSTEM. ON SEPT 1, 2020, I WAS DRIVING DOWN A NEIGHBORHOOD STREET, GOING ABOUT 30 MPH, AND A CAR IN FRONT OF ME WAS TURNING. I WAS IN NO DANGER OF HITTING THE CAR IN FRONT OF ME; HOWEVER, MY 2020 MAZDA CX-5 SUDDENLY BRAKED AND MADE A LOUD NOISE. GRANTED, THIS CAR WAS NEW TO ME AND I HADN'T EXPERIENCED THIS BEFORE, BUT I WAS COMPLETELY SURPRISED GIVEN AN ACCIDENT WAS NOT IMMINENT. THIS SUDDEN BRAKING CAUSED MY HEAD TO SWING FORWARD AND BACK RESULTING IN NECK, SHOULDER, AND BACK PAIN. ALSO, IT RESULTED IN AN INCREASED HEADACHE. UPON RETURNING HOME, I TURNED THE SUDDEN BRAKING SAFETY FEATURE OFF. ON SEPT 4, 2020, I HAD A VIDEO CALL WITH MY PCP WHO ADVISED ME TO GO TO THE URGENT CARE. THE URGENT CARE DOCTOR PRESCRIBED MUSCLE RELAXERS AND, BASED ON A PREVIOUS NECK CONDITION, ORDERED A MRI AND FOLLOW-UP WITH NEUROSURGEON. THE EXTENT OF THE INJURY IS UNKNOWN AT THIS TIME BUT THE URGENT CARE DOCTOR ENCOURAGED ME TO FILE A SAFETY REPORT.
NHTSA ID Number: 11353305
Complaint Date: 2020-09-05
Fail Date: 2020-09-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2015
Summary
I NOTICED A SMALL ROUND PLASTIC PART ON MY DRIVERS SIDE FLOOR MAT THAT APPEARED TO BE A FLAT DISK BROKEN IN SEVERAL PIECES. SEE PHOTO. I DIDN'T THINK TOO MUCH ABOUT IT AT THE TIME. A WHILE LATER MY NEIGHBOR SAID MY BRAKES LIGHTS WERE ON AND MY TRUCK HAD BEEN PARKED FOR A QUITE SOME TIME. AFTER NOT BEING ABLE TO GET THE BRAKE LIGHTS TO GO OUT AND SOME INTERNET QUERIES I WAS ABLE TO DETERMINE AND CONFIRM THE SMALL PLASTIC DISK CAME OFF THE TOP OF THE BRAKE PEDAL WHERE IT WOULD MAKE CONTACT WITH THE BRAKE LIGHT SWITCH. AS SMALL OF A PART AS IT IS, THE BRAKE LIGHTS WERE AFFECTED AND THE HILL ASSIST FUNCTION WARNING WAS COMING ON AS WELL. AFTER CHECKING FORD DOES NOT SELL THE TINY PLASTIC DISK, WORTH ABOUT 5 DOLLARS, BUT WILL SELL THE ENTIRE BRAKE PEDAL ASSEMBLY FOR HUNDREDS. OTHER AUTO MANUFACTURERS SELL THE DISK CALLED A BRAKE PEDAL STOP PAD. THIS PROBLEM IS OCCURRING ON OTHER FORDS AS I WAS ABLE TO FIND EXAMPLES LIKE MINE ON THE INTERNET. THERE SHOULD BE A BETTER DESIGNED PART OR BRAKE PEDAL TO PREVENT THIS FROM HAPPENING.
NHTSA ID Number: 11353306
Complaint Date: 2020-09-05
Fail Date: 2019-07-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CHARGER
Model Year: 2018
Summary
INTERIOR, I BELIEVE THE SUN OR HEAT WARPS THE DOOR TRIM INSIDE AND IT POPS OUT REVEALING THE INSIDE OF THE DOOR, NEAR THE WINDOWS. IT'S HAPPENED TO MY PASSENGER DOOR AND RECENTLY TO MY DRIVER DOOR.
Read More...NHTSA ID Number: 11353307
Complaint Date: 2020-09-05
Fail Date: 2017-09-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2008
Summary
MELTING DASH CAUSING UNSAFE GLARE REFLECTING OFF WINDSHIELD.
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