Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353380
Complaint Date: 2020-09-06
Fail Date: 2020-09-05
Manufacturer’s Name: Subaru
of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2020
Summary
CLASSIC SUBARU WEAK WINDSHIELD GLASS ISSUE. WHILE TRAVELING ON A SMALL SIDE STREET ABOUT 40MPH, SOMETHING THAT WAS INAUDIBLE HIT MY FRONT GLASS LAST NIGHT WHILE GOING TO THE STORE. WE SAW WHAT APPEARED TO BE A VERY SMALL CHIP. ON THE WAY HOME FROM THE STORE THE SMALL CHIP TURNED INTO A STREAKING SPIDERWEB JUST FROM HITTING PAVEMENT DIVISIONS ON THE HIGHWAY. THIS CAR HAS LESS THAN 600 MILES ON IT. THE SUBARU SALESMEN WERE VERY PUSHY ABOUT BUYING THEIR DING, DENT, GLASS PROTECTION STATING THAT THEY KNOW THE GLASS IS ABOUT 900 DOLLARS TO FIX. I THINK THEY KNOW THE GLASS IS WEAK. NOW I AM OUT THE COSTS OF A WINDSHIELD PLUS THE TINT TO HAVE IT RE-TINTED. SO WE ARE TALKING WELL OVER 1K IF I HAVE THE DEALERSHIP INSTALL THE GLASS AND RE-CALIBRATE THE EYESIGHT PROGRAM TO THE WINDSHIELD.
NHTSA ID Number: 11353381
Complaint Date: 2020-09-06
Fail Date: 2020-09-04
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: MX-5 MIATA
Model Year: 1994
Summary
THE AIRBAG WARNING LIGHT WILL FLASH IN A CODE OF 5-1 OR 5-2, MEANING "SYSTEM DOWN FUSE OPEN" (51) OR "DAMAGED BACKUP BATTERY" (52). THIS IS A COMMON OCCURRENCE ON THE AIRBAG DEPLOYMENT MODULES, AFTER RESEARCHING FORMS I FOUND THAT MOST PEOPLE WILL TRY AND FIX IT THEMSELVES. IMPROPER REPAIR OF THIS COULD CAUSE IMPROPER DEPLOYMENT OF THE AIRBAGS AND LEAVING IT ALONE WILL ALSO CAUSE IMPROPER DEPLOYMENT OF AIRBAGS. AFTER SEEING THOUSANDS OF PEOPLE WITH THE SAME PROBLEM WITH SUCH A VITAL SAFETY FEATURE. IT IS ALMOST A DIRECT NECESSITY THAT THE AIRBAG DEPLOYMENT MODULE IS RECALLED ASAP. THIS EVENT OCCURS UPON START UP OF THE VEHICLE.
Read More...NHTSA ID Number: 11353382
Complaint Date: 2020-09-06
Fail Date: 2020-09-05
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SONIC
Model Year: 2014
Summary
BUTTON ON FLOOR-MOUNTED GEAR SHIFT STICKS IN. CAN'T GET KEY FOB OUT OF IGNITION. STICKS ALL THE TIME. SECOND INCIDENT THIS YEAR. CAN'T TURN CAR OFF. PROBLEM SO COMMON THERE ARE YOU-TUBE VIDEOS ON REPAIR TECHNIQUES. CAR IS USUALLY STATIONARY, BUT SHIFTER WON'T WORK BECAUSE OF STUCK BUTTON.
Read More...NHTSA ID Number: 11353383
Complaint Date: 2020-09-06
Fail Date: 2020-09-01
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2014
Summary
IN THE FOLLOWING, LB/HB IS LOW BEAM, HIGH BEAM: ' THE DASHBOARD INDICATOR FOR HB IS ALWAYS ON, EVEN WHEN THE STEERING COLUMN LEVER IS ON LB AND LIGHTS ARE REALLY LB. ' THE TURN SIGNAL DASHBOARD LIGHT BLINKS FAST -- LIKE THERE IS A BURNT-OUT BULB -- BUT THEY ACTUALLY FLASH FINE. ' WHEN THE STEERING COLUMN LEVER IS SET TO HB, ALL LIGHTS ON THE DRIVER SIDE ARE DEAD; OR, THE HB BULB DOESN'T LIGHT AT ALL AND THE LB BULB GOES FAINT. ' WHEN I TURN THE LIGHTS OFF WHEN THE ENGINE IS RUNNING, THEY STAY ON ' SAY I'M DRIVING AT NIGHT ALL EVERYTHING IS FINE. I TURN THE CAR OFF; WHEN I START IT UP AGAIN SECONDS LATER, THE LIGHTS ARE MESSED UP FINALLY, THE LIGHTS USUALLY STAY EITHER WORKING OR ARE MESSED UP WHILE DRIVING, BUT ONCE IN A WHILE, THEY WILL GO FROM WORKING TO MESSED UP OR VICE VERSA WHILE DRIVING. BUT I WORK AT NIGHT AND LIVE ONLY ONE MILE FROM MY JOB, SO I HAVE NOT HAD THIS CAR ON THE ROAD AT NIGHT FOR ANY SIGNIFICANT LENGTH OF TIME. THE MOST COMMON SCENARIO IS THAT THE CAR HAS SAT FOR HOURS; I START IT, AND THE LIGHTS ARE EITHER MESSED UP OR WORKING FINE, AND THEY STAY THAT WAY UNTIL THE CAR IS TURNED OFF AND STARTED AGAIN.
Read More...NHTSA ID Number: 11353384
Complaint Date: 2020-09-06
Fail Date: 2018-05-21
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2017
Summary
I BOUGHT THE 2017 MALIBU PREMEIR WITH 5 MILES ON IT IN SEPT 2017 AND HAVE HAD PROBLEMS FROM THE START. 2018 WHILE RIDING ON INTERSTATE MY CAR JUST STOPPED WENT STRAIGHT TO DEALER THEY SAID NOTHING WAS WRONG AFTER KEEPING CAR FOR 2 DAYS. WENT TO LEAVE DEALER SHIP AND CAR STOPPED IN PARKING LOT ,SENSORS WENT OUT ON FRONT OF CAR. FIXED 2019.NEXT MY CAR KEPT GETTING WATER IN TIRE WELL AND I WENT TO DEALER AND THEY TOLD ME IT WAS NOT A RECALL. SO I KEPT BAILING OUT WATER AND PARKING IN GARAGES. THREE MONTHS LATER RECALL .I WAS WITHOUT CAR FOR 4 WEEKS AS CARPET ,HEADLINER AND COMPLETE TRUNK CARPET AND MOLDING HAD TO BE REPLACED BECAUSE OF MOLD,2020.MY CAR TELLS ME TO SHIFT TO PARK WHEN CAR IS IN PARK AND I HAVE TO TURN CAR OFF AND ON ND MOVE FROM D TO P TO GET IT TO WORK. TELLS ME WHEN 'I'M DRIVING NO KEY FOUND IN VEHICLE OR PUT KEY FOB IN POCKET.,YESTERDAY SEPT 5.2020 WENT TO GET INSPECTION STICKER AND ATTENDENT TOLD ME YOU HAVE NO BACKUP LIGHTS. NEVER NOTICED IT. SO WENT TO AUTO ZONE AND BOUGHT LIGHT AND WENT TO MECHANIC SHOP TO HAVE PUT IN. WHILE SITTING IN CAR WENT TO OPEN SUNROOF, IT WASN'T WORKING AND IT HAD BEEN MONTHS SINCE I REMEMBER OPENING IT, SO 'I'M READING OWNERS MANUAL AND WENT TO TURN ON MAP LIGHTS. NO LIGHTS. SO MECHANIC COMES AND SAYS THERE IS NOTHING WRONG WITH YOUR BULBS. LET ME CHECK FUSES, USUALLY WHEN BOTH LIGHT GO OUT AT SAME TIME ITS A FUSE PROBLEM TOLD HIM ABOUT SUN ROOF AND MAP LIGHT, HE CHECKED EVERY FUSE INSIDE AND OUT. THERE IS NOTHING WRONG WITH MY FUSES OR THE LIGHTS. THEY JUST WONT COME ON. NEITHER WILL SUNROOF OPEN. MY CAR HAS 56000 MILES ON IT AND I'VE HAD PROBLEMS SINCE 25000 MILES. I THOUGHT I WOULD KEEP THIS CAR FOR AT LEAST TEN YEARS AS IT COST A PRETTY PENNY FOR THE CAR
Read More...NHTSA ID Number: 11353385
Complaint Date: 2020-09-06
Fail Date: 2020-08-24
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: COMPASS
Model Year: 2016
Summary
THE ENGINE STALLED WITHOUT WARNING FIVE TIMES WHILE DRIVING BETWEEN 8-24-20 AND 8-30-20.THE RPM'S WENT TO 0 AND NO POWER STEERING OR POWER BRAKES. I SPOKE TO TYLER AT LA PORTE CHRYSLER IN LA PORTE, IN AND SET A SERVICE APPOINTMENT. A S89 RECALL HAD BEEN ISSUED, BUT AN INCOMPLETE RECALL HAD BEEN PERFORMED. ONLY TWO OF THREE WIRING HARNESSES HAD BEEN REPLACED. THEY STILL HAVE MY VEHICLE. I DO NOT FEEL SAFE DRIVING IT NOT KNOWING WHEN OR WHERE IT MAY STALL. IT STALLED UNDER A VARIETY OF CIRCUMSTANCES, BUSY THOROUGHFARE OR AT THE ATM.
NHTSA ID Number: 11353386
Complaint Date: 2020-09-06
Fail Date: 2020-09-03
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: ASPEN
Model Year: 2007
Summary
THE AIRBAG LIGHT KEEPS COMING ON AND THERE'S NOTHING GOING ON WITH MY CAR IGNITION MESSED UP MY ALTERNATOR BATTERY AND STARTER. THERE'S A FAILURE IN IGNITION THAT IS MESSING UP A LOT OF THINGS IN THE CAR. THE IGNITION HAD ME IN THE MIDDLE OF THE ROAD SUCH AS SAFETY ISSUE. WHEN I USE MY FOUR-WHEEL-DRIVE A LOT OF COMPLICATIONS STARTED HAPPENING WITH MY LYCIAN ALTERNATOR STARTER AND BATTERY
Read More...NHTSA ID Number: 11353387
Complaint Date: 2020-09-06
Fail Date: 2020-08-11
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2017
Summary
WHILE DRIVING MY 2017 FUSION 2.0 ECO BOOST WITH 77,000 MILES THE "SERVICE ENGINE SOON" LIGHT CAME ON.THE LIGHT WENT OFF A FEW DAYS LATER BUT I HAD ALREADY MADE A SERVICE APPOINTMENT AT THE DEALER WHERE I HAD PURCHASED IT BRAND NEW. THEY'VE ALSO DONE ALL OF THE ROUTINE MAINTENANCE. THEY SAID IT JUST NEEDED NEW SPARK PLUGS AND INJECTORS CLEAND, SO THEY DID THE WORK AND CHARGED ME $400. AFTER I GOT THE CAR BACK 2 DAYS LATER THE LIGHT CAME BACK ON, I RETURNED THE CAR TO THEM. IT'S 2000 MILES OVER THE EXTENDED WARRRANTY I PURCHASED. AFTER THEY HAD IT A FEW DAYS THEY DETERMINED IT HAS COOLANT LEAKING INTO CYCLINDER NUMBER 1. THE REPAIR WAS $6,236.92 TO FIX. I WAS ABLE TO PERSUADE THE DEALERSHIP INTO HAVING THE EXTENDED WARRANTY COMPANY PAY HALF. MY PART WAS $3236.92
Read More...NHTSA ID Number: 11353388
Complaint Date: 2020-09-06
Fail Date: 2020-09-05
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2010
Summary
THE HORN BEGINS TO SOUND ON ITS OWN AND AT SHORT AND/OR LONG BURTS AND A COMBINATION OF BOTH WHILE DRIVING OR PARKED ALL HOURS OF THE DAY. THERE IS NO WAY TO STOP THIS. THIS CAN CAUSE SEVERE ACCIDENTS!
Read More...NHTSA ID Number: 11353389
Complaint Date: 2020-09-06
Fail Date: 2020-07-15
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: HS
Model Year: 2010
Summary
BRAKE BOOSTER PUMP WENT OTHER VINS SAME MAKE MODEL AND YEAR WERE RECALLED FOR THIS BUT NOT MY VIN 4K JOB
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