Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353588
Complaint Date: 2020-09-07
Fail Date: 2020-09-07
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2014
Summary
HEADLIGHTS ON THE LIGHTS START FLICKERING WHEN I BEGIN TO PULLOUT INTO THE MAIN STREET.WENT TO TURN AND HAD THE TURN SIGNAL ON AND HEADLIGHTS STARTS FLICKERING AGAIN. TOLD MY SON HE SAID IT HAPPENED TO HIM SEVERAL TIMES ABOUT A WEEK AGO.
Read More...NHTSA ID Number: 11353589
Complaint Date: 2020-09-07
Fail Date: 2020-07-23
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: GRAND MARQUIS
Model Year: 2000
Summary
HEY I HAVE A 2000 MERCURY MARQUIS AND EVERYTHING FOR THESE CARS I'M HAVING THE SAME ISSUE BUT DEALERSHIP CAN'T FIND RECALLS
NHTSA ID Number: 11353590
Complaint Date: 2020-09-07
Fail Date: 2020-09-06
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2019
Summary
GAS SPILLING AFTER FUEL PUMP RECALL*** EVER SINCE FUEL PUMP RECALL WAS DONE ON 08/15/2020, THE CAR IS LEAVING ME IN A DANGEROUS SITUATION WHEN I FILL MY GAS TANK IN THE GAS STATION AND IT'S SPILLING OUT GAS EVEN AFTER THE PUMP NOZZLE CUTS OFF. THIS HAPPENED TWICE ( ACTUALLY 3 TIMES) AND STARTED ONLY AFTER THIS RECALL WAS DONE. LAST NIGHT (9/6/2020) WHEN I WAS FILLING GAS IN A GAS STATION ABOUT 50 MILES FROM HOME, IT DID SPRAYOUT/SPILLED A LARGE AMOUNT OF GAS ( ALMOST HALF GALLON ) INTO THE GROUND LEAVING ME IN AN EXTREMELY DANGEROUS SITUATION. SO I DROVE BACK TO WHERE I LIVE AND WENT INTO A SONOCO TO CONFIRM THE ISSUE. THIS TIME THE GAS GOT SPILLED EVEN AFTER THE PUMP NOZZLE CUT OFF AND STOPPED PUMPING. ALMOST A QUARTER GALLON GAS SPILLED OUT. WHEN IT HAPPENED FOR THE FIRST TIME ON AUGUST 24TH (08/24/2020) WHEN I FILLED THE GAS FOR THE FIRST TIME AFTER THIS RECALL I DIDN'T QUITE REALIZE WHAT WAS GOING ON AND FOR SURE IT WAS MY CAR. AFTER FILLING THE GAS TANK IN THE GAS STATION I FELT MY SHOES WERE SLEEPY AND I COULD FEEL GAS ON THE GROUND. NEXT DAY MORNING I STARTED SMELLING GAS AND WENT TO SEE THE BACK OF THE CAR AND I COULD SEE SOME DROPS. APPARENTLY THAT WAS LIQUID GAS DROPPING OFF BEING THE TANK STILL FULL.
Read More...NHTSA ID Number: 11353591
Complaint Date: 2020-09-07
Fail Date: 2020-09-04
Manufacturer’s Name: Forest River, Inc.
Vehicle/Equipment Make: FOREST RIVER
Vehicle/Equipment Model: WILDWOOD
Model Year: 2016
Summary
I WAS TRAVELING AT 60 MPH ON HIGHWAY 87 NORTH OF GREAT FALLS MT. AT ABOUT 4:40 IN THE AFTERNOON ON SEPTEMBER 4TH 2020, THE TREAD OF REAR TIRE ON THE DRIVERS SIDE OF MY 2016 FOREST RIVER TRAVEL TRAILER CAME APART FROM THE REST OF THE TIRE. AFTER GETTING THE TRAILER BACK UNDER CONTROL AND BROUGHT TO A SAFE STOP IT WAS NOTICED THAT SUBSTANTIAL DAMAGED WAS CAUSED TO THE TRIM SURROUNDING, ABOVE AND BEHIND THE TIRE, AS WELL AS DAMAGE TO THE TRAILERS PLUMBING THAT WAS BEHIND THE TIRE, ALONG WITH DAMAGE TO THE UNDERNEATH OF THE TRAILER INCLUDING THE WIRES FOR THE TRAILER BREAKS BEING TORN OUT FROM THE HUB. THE TREAD THAT CAME OFF THE TIRE ALONG WITH SOME OF THE BROKEN PLUMBING STRUCK THE CAR THAT WAS BEHIND US. LUCKILY AFTER TALKING WITH THE INDIVIDUAL, THE DAMAGE THAT THEIR CAR SUBSTAINED WAS MINIMAL. THEY WERE ALONG WITH MYSELF WAS GLAD THAT IT WAS A RENTAL AND THEY BOUGHT THE EXTRA INSURANCE.
NHTSA ID Number: 11353592
Complaint Date: 2020-09-07
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
SERVICE SHIFTER WORDS APPEARED ON SCREEN NOT JUST ONCE BUT TWICE.WHEN CAR MOVING
Read More...NHTSA ID Number: 11353593
Complaint Date: 2020-09-07
Fail Date: 2020-09-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
SERVICE SHIFTER LIGHT COMES ON AT RANDOM TIMES. WHILE DRIVING OR WHEN TURNING ON THE VEHICLE.
Read More...NHTSA ID Number: 11353594
Complaint Date: 2020-09-07
Fail Date: 2020-07-13
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2015
Summary
I HEREBY INFORM YOU THAT MY JEEP CHEROKEE HAS A CARE PLUS PROTECTION, THIS VEHICLE (GIVEN ON TRADE-IN BY THE ORIGINAL OWNER) WAS PURCHASED FROM A LEXUS DEALER IN PONCE, PR. THEY CANNOT GIVE ME THE INFORMATION FROM THE ORIGINAL OWNER [XXX], FOR PRIVACY REASONS, IT HAS BEEN UNSUCCESSFUL TO LOCATE THE ORIGINAL OWNER TO BE ABLE TO MAKE THE TRANSFER, I NEED IT TO BE DONE, SINCE THE JEEP STILL HAS ITS GUARANTEE AND THEREFORE THE OWNER ORIGINAL PAID FOR THIS PLAN (INFO ABOVE), I HAVE ALSO BEEN GUIDED BY LAWYERS REGARDING A "CLASS SETTLEMENT" BASED ON THE DEFECTIVE TRANSMISSION OF THE MANUFACTURER FROM THE YEARS 2014 TO 2017, REALLY THIS GONNA BE MY LAST LAST OPTION, FINALLY I FOUND THE ORIGINAL OWNER AND HE SENT ME THE TRANSFER FORM ALREADY SIGNED AND I SENT THRU MAIL, IF THE CARE PLUS GUARANTEE WAS PAID, WHY THEY DO NOT TRANSFER IT TO ME HAVING THE TRANSFER FORM. MY VEHICLE IS CURRENTLY AT THE DEALER FOR TRANSMISSION ISSUES, AND I HAVE NO CAR AT THIS TIME. THE TRANSFER FORM WAS SENT TO TROY MICHIGAN AND WAS RECEIVED ON AUGUST 5-2020. I CALLED TODAY, AND THEY SAID THAT THIS PLAN THAT COVER UNTIL NOVEMBER 2021 WAS CANCELLED WITHOUT ANY NOTICE FROM THE OWNER OR ME, THEY CLAIM THAT I HAVE TO DO THE TRANSFER 60 DAYS AFTER PURCHASED FROM THE DEALER. I'M THE PURCHASER, HOW CAN I KNOW THIS VEHICLE HAS THE PROTECTION PLAN ALREADY PAID, EVEN THE DEALER LEXUS DIDN'T KNOW THAT, BECAUSE THIS WAS A TRADE-IN. NOW THIS 2015 TRANSMISSIONS IS GOING TO COST ME ABOUT $5,000 DOLLARS, WITH ONLY 37,000 MILES ODOMETERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID Number: 11353595
Complaint Date: 2020-09-07
Fail Date: 2020-09-07
Manufacturer’s Name: Daimler Vans USA, LLC
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: SPRINTER 3500
Model Year: 2019
Summary
THE LANE KEEPING ASSIST ON THE MERCEDES SPRINTER 3500 IS UNSAFE. THE BRAKES ARE APPLIED WHEN YOU TOUCH A LANE MARKING CAUSING THE VEHICLE TO SWERVE AND SLOW DOWN RAPIDLY.
NHTSA ID Number: 11353596
Complaint Date: 2020-09-07
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
SERVICE SHIFTER 8/14/2020 SEP 4, 2020
Read More...NHTSA ID Number: 11353597
Complaint Date: 2020-09-07
Fail Date: 2020-05-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ARMADA
Model Year: 2019
Summary
HAVING ISSUES WITH MY DOME LIGHTS STAYING ON, ONCE ALL THE DOORS, ARE CLOSED. I'VE HAD THIS CHECKED 3 TIMES, AT 2 DIFFERENT NISSAN'S AND KNOW ONE CAN FIND THE ISSUE. I'M PUTTING IT IN THE SHOP, LATER THIS WEEK I'VE HAD TO REPLACE THE BATTERY, DO TO THE DOME LIGHTS, BEING ON AND I HAVE NO KNOWLEDGE UNTIL MY FAMILY COMES HOME, OR MY NEIGHBOR LETS US KNOW. I JUST PURCHASED THIS VEHICLE IN MARCH 2020.
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