Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353578
Complaint Date: 2020-09-07
Fail Date: 2020-08-31
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2018
Summary
ODYSSEY TRANSMISSION SYSTEM PROBLEM AND BLIND SPOT SYSTEM PROBLEM MESSAGES AND ISSUE SURFACED SEVERAL TIMES WHILE WE WERE DRIVING ON THE TURNPIKE, I WAS UNABLE TO BACKUP THE VEHICLE AT SERVICE PLAZA AND ALSO WAS UNABLE TO BACKUP VEHICLE WHILE PARKING ON OUR HOME DRIVEWAY! NOT ABLE TO BACKUP VEHICLE IS A HUGE SAFETY AND SECURITY ISSUE. I TRIED CALLING HONDA ROADSIDE ASSISTANCE, BUT WAS TOLD TOW TRUCK WAS RESTRICTED ON OHIO TURNPIKE. ISSUE SURFACED SEVERAL TIMES. DEALER LOOKED AT THE ISSUES AND PERFORMED DIAGNOSTIC SERVICE. DEALER DETERMINED ' AFTER CODES WERE CLEARED, ISSUE COULD NOT BE DUPLICATED'. I AM NOT CONVINCED THE PROBLEM IS FIXED. I WOULD LIKE TO KNOW IF THERE ARE ANY KNOWN ISSUES LIKE THIS ON 2018 ODYSSEY'S WITH 10 SPEED AUTO, ELECTRONIC PRESS BUTTON TRANSMISSION! A CASE 11543835 HAS ALSO BEEN OPENED WITH HONDA , BUT HAVE NOT RECEIVED ANY RESPONSE YET.
NHTSA ID Number: 11353579
Complaint Date: 2020-09-07
Fail Date: 2018-01-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: YUKON
Model Year: 2018
Summary
WHEN RUNNING FROM TIME TO TIME, THE SERVICE STABILITRAK MESSAGE APPEARS AND THE ABS LIGHT MOMENTARILY APPEARS AND DISAPPEARS, AND THE AGENT WAS DETECTED, BUT THE DEFECT WAS NOT DISCOVERED, AND IN THE DETECTION OF MY FRIEND'S DEVICE, CODE C0800 APPEARED, BUT THE AGENT REFUSED TO LOOK FOR THE DEFECT IN THE CODE WHEN I EXPLAINED IT TO THEM, AND I STILL WAIT WHEN IT WILL COME BACK AND WORRY
NHTSA ID Number: 11353580
Complaint Date: 2020-09-07
Fail Date: 2020-08-24
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2014
Summary
THE VEHICLE STALLS OUT AT THE RED LIGHTS WHILE WAITING FOR THE LIGHT TO TURN GREEN. THE VEHICLE COMPLETELY SHUTS DOWN. THEN MY DAUGHTER HAS TO PUT ON THE HAZARD (SHE IS 17) AND PUT IT PARK, THEN PRAY THE VEHICLE STARTS AGAIN. JUST HAD THE 2 RECALLS DONE HOWEVER WAS TOLD WE NEED BY A PURGE VALVE WHICH I FOUND ONLINE WITH THESE YEAR MODELS WHEN I LOOK UP 2014 FORD FOCUS SHUTTING DOWN DURING WAITING FOR A RED LIGHT. IT ALSO STRUGGLES TO GET IN 1ST AND 2ND GEAR. IT SHUTTERS AND JUMPS. ONCE YOU GET THE VEHICLE OVER 40-50 MPH ON THE ROAD IT FEELS OKAY BUT WHEN YOU HAVE TO COME TO A COMPLETE STOP, GOOD LUCK. MY DAUGHTER IS TERRIFIED TO DRIVE THE VEHICLE. WHEN I WENT TO WALKER FORD, I WAS TOLD THERE WAS NOTHING THEY CAN DO ABOUT THIS ISSUE HOWEVER ITS ALL OVER THE INTERNET. WHAT CAN I DO TO HELP MY 17 YEAR OLD DAUGHTER FEEL MORE COMFORTABLE DRIVING?
NHTSA ID Number: 11353581
Complaint Date: 2020-09-07
Fail Date: 2020-09-07
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: VELOSTER
Model Year: 2016
Summary
THE METAL COMPONENTS OF THE AIR CONDITIONER/HEATER BLOWER SWITCH MELTS ON THE INSIDE CREATING A FIRE HAZARD.
Read More...NHTSA ID Number: 11353582
Complaint Date: 2020-09-07
Fail Date: 2020-07-31
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2014
Summary
RAM DASH LIGHT PROBLEMS I HAVE A 2014 DODGE RAM 1500 I AM CURRENTLY EXPERIENCING PROBLEMS WITH THE DASH LIGHTS WON'T TURN OFF. ON THE MORNING THE BATTERY WAS DEAD. I JUMPED . ALL OTHER LIGHTS ARE OFF (HEADLIGHTS/INTERIOR/ETC) EXCEPT THE DASH AND THE LIGHT THAT SHOWS IT'S IN PARK AND DISCONNECTED THE NEGATIVE TERMINAL SO I DON'T DRAIN THE BATTERY.
NHTSA ID Number: 11353583
Complaint Date: 2020-09-07
Fail Date: 2020-09-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 2500
Model Year: 2019
Summary
STARTED MY TRUCK TODAY AND WITHIN A MINUTE OF DRIVING IT OUT MY DRIVEWAY I SMELLED SOMETHING BURNING AND SAW SMOKE. THE ELECTRICAL WIRING HARNESS UNDER THE FRONT DRIVERS SEAT WAS ON FIRE. HAD TO PUT THE FIRE OUT WITH A BOTTLE OF WATER. CALLING MY LOCAL RAM DEALERSHIP IN THE MORNING TO HAVE IT TOWED THERE.*DT*JB
NHTSA ID Number: 11353584
Complaint Date: 2020-09-07
Fail Date: 2020-09-06
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2014
Summary
I ATTEMPTED TO STOP MY VEHICLE AT THE END OF A DRIVEWAY WHEN I SAW FAST APPROACHING CROSS TRAFFIC. MY ENGINE BEGAN RACING AND MY BRAKES FAILED, CARRYING MY VEHICLE ABOUT 20 FEET INTO THE INTERSECTION AS I HELPLESSLY PRESSED DOWN ON THE BRAKE PEDAL. FAST APPROACHING VEHICLES BARELY MISSED ME. I BARELY ESCAPED VIOLENT DEATH.
Read More...NHTSA ID Number: 11353585
Complaint Date: 2020-09-07
Fail Date: 2020-09-07
Manufacturer’s Name: Mitsubishi Motors North America, Inc.
Vehicle/Equipment Make: MITSUBISHI
Vehicle/Equipment Model: OUTLANDER
Model Year: 2016
Summary
DRIVER SIDE CALIPER FROZE. DEALER ACKNOWLEDGED THAT IT WAS FROZEN. NOT COVERED BY WARRANTY WHICH THEY ADVISED EXPIRED AT 60K. VEHICLE HAD 65K MILES ON IT AT TIME OF INCIDENT. I'M 52 AND FAMILIAR WITH VEHICLE MAINTENANCE AND HAVE CHANGED MANY BRAKES, ROTORS, CALIPERS. NEVER HAVE I SEEN A CALIPER GO BAD WITHIN 4 YEARS. DEFINITELY A FLAW ON THIS VEHICLE AND SERIOUS SAFETY ISSUE.
Read More...NHTSA ID Number: 11353586
Complaint Date: 2020-09-07
Fail Date: 2019-12-16
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 850GS
Model Year: 2019
Summary
EVER SINCE I GOT THE MOTORCYCLE DECEMBER OF 2019 I'VE BEEN HEARING THIS SOUND AT THE BACK WHILE I'M RIDING AND I'VE BEEN COMPLAINING AT THE BMW DEALERSHIP THAT I'VE BEEN GOING TO UNFORTUNATELY THEY CAN'T FIND IF WHAT'S THE ISSUE. I REACHED OUT TO THEIR CORPORATE OFFICE THEY DIRECTED ME TO THE DEALERSHIP. AND THE NOISE IS BEEN GOING LOUD NOW, I'M WORRIED ABOUT MY SAFETY AND THE SAFETY OF OTHER RIDERS WHEN I HIT ANY SMALL POTHOLES EVEN AT AROUND 30-40MPH THE BIKE SOUNDS LIKE IT'S GOING TO FALL APART.
NHTSA ID Number: 11353587
Complaint Date: 2020-09-07
Fail Date: 2020-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2020
Summary
I PURCHASED MY 2020 RUBICON LAST WEEK 09/01/2020. THIS JEEP'S STEERING WHEEL RESPONSIVENESS IS EXTREMELY "LOOSE". AT SPEEDS OF 55+ MPH I DO NOT FEEL IN CONTROL OF THE JEEP AT TIMES AND IT IS UNNERVING. THIS IS ESPECIALLY NOTICEABLE ON A HIGHWAY BEND OR A NARROW ROAD PASSAGE. IT IS CHALLENGING TO MAINTAIN THE VEHICLE IN A CONSTANT TRAJECTORY. THE STEERING WHEEL WANDERS AND IT IS AN EXHAUSTIVE EFFORT TO KEEP IT STRAIGHT. (I HAVE PREVIOUSLY OWNED 2 WRANGLERS AND THIS WAS NEVER AN ISSUE OR EXPERIENCE. I AM A LOYAL JEEP OWNER, BUT I DO NOT FEEL SAFE.
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