Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354197
Complaint Date: 2020-09-10
Fail Date: 2020-03-01
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2000
Summary
TL* THE CONTACT OWNS A 2000 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. PROCTOR HONDA (2373 W. TENNESSEE ST, TALLAHASSEE, FL 32304) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11354198
Complaint Date: 2020-09-10
Fail Date: 2020-07-08
Manufacturer’s Name: Daimler Trucks North America, LLC
Vehicle/Equipment Make: FREIGHTLINER
Vehicle/Equipment Model: CASCADIA
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 FREIGHTLINER CASCADIA. THE CONTACT STATED WHILE AN EMPLOYEE WAS DRIVING 70 MPH, HE NOTICED THAT THE REAR BRAKE LIGHTS WERE CONSTANTLY ILLUMINATED AND THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V390000 (SERVICE BRAKES, AIR) AND HAD THE RECALL REPAIR COMPLETED AT HOUSTON FREIGHTLINER LOCATED AT 9550 N LOOP E FWY, HOUSTON, TX 77029. THE CONTACT STATED THAT THE RECALL REPAIR WAS COMPLETED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 247,062.
NHTSA ID Number: 11354199
Complaint Date: 2020-09-10
Fail Date: 2020-04-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2016
Summary
IN APRIL 2019 ONE SLIDING DOOR STAYED LOCKED THEN THE OTHER SLIDING DOOR STAYED LOCKED I REPORTED IT HERE AND WAS ASKED IF I HAD NOTIFIED CHRYSLER AND I HAD. TOOK TO DEALERSHIP AND THOUGHT THEY WERE FIXED AT A COST OF $1062.00. IN APRIL 2020 I FOUND THE DRIVERS SLIDING DOOR WAS NOT LOCKING, YOU CAN OPEN IT WHILE DRIVING DOWN THE ROAD. TO ME THIS IS A SAFETY HAZARD SINCE MY GRANDSON SITS BACK THERE AND LIKES TO PLAY WITH THE DOOR CONTROLS.
NHTSA ID Number: 11354200
Complaint Date: 2020-09-10
Fail Date: 2020-03-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 1999
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 1999 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RAIRDON'S HONDA OF BURIEN (15026 1ST AVE S, BURIEN, WA 98148, (206) 489-2608) WHO STATED THAT THE REMEDY PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
NHTSA ID Number: 11354201
Complaint Date: 2020-09-10
Fail Date: 2020-06-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: IS
Model Year: 2006
Summary
VEHICLE JUST TURNED OVER 100,000 MILES. 6-2020 UPON A MORNING START, THE VEHICLE HAD TROUBLE STARTING UP ALMOST AS IF IT HAD FUEL STARVATION. I CRANKED THE VEHICLE UP A FEW MORE TIMES IT WAS OK IT TURNED ON. UPON DRIVING THE VEHICLE HAD EXTREMELY UNRELIABLE ACCELERATION , VERY HAD SPUTTERING FROM AND TO STOP LIGHTS THIS WAS FROM MY COMMUTE TO WORK. THE VEHICLE HAD BECOME UNPREDICTABLE, SOME DAYS IT WOULD ACT LIKE THAT SOME DAYS IT WOULDN'T. THIS STARTED TO BOTHER ME AS I RARELY WORRY ABOUT SITUATIONS UNLESS THEY'RE DANGEROUS. LATE 6-2020 ON MY WAY HOME FROM WORK AT ABOUT 5:00PM THE VEHICHLE STARTED SPUTTERING ABOUT 1 MILE AWAY FROM MY HOME. AS I CROSSED THE INTERSECTION OF TAYLOR AND RAILROAD STREET. THE VEHICLE DIED ON ME AT THE INTERSECTION. I HAD THOUGHT THIS WAS JUST THE CAR WITH THE ACCELERATION PROBLEM. SO I PROCEEDED TO TURNED IT BACK ON. AFTER 10 MINUTES OF CRANKING THE VEHICLE I HAD DRAINED THE BATTERY COMPLETELY. CAR IS STRANDED, TRAFFIC WAS A HUGE BUILD UP BEHIND ME, VEHICLE WAYS WELL OVER 3000LBS SO I ATTEMPTED TO QUICK CHARGE THE BATTERY, AFTER 10 MINUTES I HAD ALREADY BYSTANDERS HELP ME PUSH THE VEHICLE TO THE SIDE, DUE TO THE MASSIVE BUILD UP OF TRAFFIC. 7-2020 AFTER 2 SEPERATE DIAGNOSTICS I HAD REPLACED THE FUEL INJECTOR PUMP AND A COLD START VALVE AT THE ENGINE. CAR WAS RUNNING OK UNTIL MID 7-2020 WHEN IT BEGAN HAVING THE SAME EXACT ISSUES AGAIN. AS THIS WAS MY ONLY VEHICLE AT THE MOMENT I HAD NO OTHER CHOICE BUT TO USE IT ONE WEEK LATER AFTER GOING TO MY MOTHERS HOUSE FROM WORK. THE VEHICLE DECIDED TO SHUT OFF ON ME COMPLETELY THIS TIME ON THE ROAD AT 35 MPH ZONE. CAR SEEMED TO STARVE OF FUEL AND I HAD TO QUICKLY REACT SINCE THE CAR WAS IN MOTION AND LUCKILY PULLOVER. FORTUNATELY IT WAS A LIGHT DAY OF TRAFFIC AT THE ROAD OF COOK ST. THATS WHEN I HAD ENOUGH, I AM COMPLAINING BECAUSE THIS VEHICLE IS EXTREMELY UNSAFE AND ITS AN ISSUE I CAN'T SOLVE!
Read More...NHTSA ID Number: 11354202
Complaint Date: 2020-09-10
Fail Date: 2020-09-09
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2013
Summary
2013 FORD EDGE SPORT CURRENTLY AT AROUND 48K MILES. (TODAY DATE: SEPT 10, 2020). WHILE BRAKING I NOTICED A HISSING/AIR LEAK SOUND,AND THE BRAKE GETS HARDER TO PRESS AT CERTAIN SPEEDS. DIDN'T THINK MUCH OF IT UNTIL I SEARCHED THE INTERNET. I READ ON SEVERAL FORUMS THAT THIS IS A VERY COMMON ISSUE FOR THIS YEAR AND MODEL. I ALSO SAW THAT THERE IS A "CUSTOMER SATISFACTION" PROGRAM 13NO2 WHICH PROVIDES AN EXTENDED WARRANTY FOR THE BRAKE BOOSTER ON THE EDGE/MKX 2010-2013. I CONTACTED FORD VIA TWITTER AND APPARENTLY MY CAR DOESN'T QUALIFY. HOW THE DOES IT NOT QUALIFY!? THIS IS CLEARLY A WIDESPREAD COMMON ISSUE FOR THIS YEAR/MODEL AND IS AN EXTREME SAFETY HAZARD!!! ITS MY FIRST AND PROBABLY LAST FORD ILL PURCHASE. HOW CAN A COMPANY BE SO DISMISSIVE OF THIS PROBLEM ON THEIR FAMILY VEHICLE. GREED, THAT'S WHY. THIS NEEDS TO BE RECALLED OR AT THE VERY MINIMUM THE "CUSTOMER SATISFACTION" PROGRAM NEEDS TO BE EXPANDED TO ALL EDGE/MKX VEHICLES! RECENTLY THE PROBLEM HAS NOW STARTED TO CAUSE MY VEHICLE TO STALL OUT WHEN IDLE AT STOP LIGHTS/SIGNS (ANOTHER SYMPTOM OF A BAD BRAKE BOOSTER). THIS IS VERY UNSAFE! OBVIOUSLY I'M GOING TO GET THIS REPAIRED BUT I SHOULDN'T HAVE TO SINCE FORD GOT CHEAP WITH THEIR SUPPLIER OF THIS DEFECTIVE PART.
NHTSA ID Number: 11354203
Complaint Date: 2020-09-10
Fail Date: 2020-09-08
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: CADENZA
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 KIA CADENZA. THE CONTACT STATED THAT WHILE DRIVING ON A SLIGHT ELEVATION, A LOUD CLICKING NOISE WAS HEARD FROM THE STEERING COLUMN. THERE WAS NO WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
NHTSA ID Number: 11354204
Complaint Date: 2020-09-10
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2016
Summary
BOTH LATCH ASSEMBLY'S ON SLIDING DOORS DO NOT WORK
Read More...NHTSA ID Number: 11354205
Complaint Date: 2020-09-10
Fail Date: 2018-09-18
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2012
Summary
I BOUGHT A 2012 KIA OPTIMA FROM AUTONATION IN AMARILLO,TX AND I HAVE MULTIPLE SAFETY RECALLS ON MY VEHICLE WHICH AUTONATION DIDN'T TELL ME ABOUT AT THE TIME OF PURCHASE. THE RECALLS CAN CAUSE A FIRE AND A FATAL ACCIDENT. I'VE TAKEN IT TO TWO KIA DEALERSHIPS AND NOTHING HAS BEEN DONE TO THE RECALLS. KIA HASN'T FIXED OR REPLACE THE SAFETY RECALLS. I WILL NOT HAVE ME OR A FAMILY MEMBER DIE CAUSE THE NEGLECT THAT KIA HAS BEEN DOING ON MY 2012 KIA OPTIMA" VIN# [XXX]". I HAVE FILED A SETTLEMENT CLAIM WITH KIA SETTLEMENT CLAIM'S DEPARTMENT "CLAIM #[XXX]". I HAVE TAKEN IT TO 2 KIA DEALERSHIP'S. I'VE DONE ALL OF THE STEPS KIA DEALERSHIP HAS ASKED ME TO DO AND NOTHING HAS BEEN DONE TO FIX OR REPLACE THE RECALLS. I USE MY 2012 KIA FOR MY DOCTORS APPOINTMENTS CAUSE I'M DISABLED. I LOST FAITH AND CAN'T TRUST THIS 2012 KIA OPTIMA THAT IM STILL MAKING CAR PAYMENTS. I NEED THIS CAR FIXED BEFORE ME OR ONE OF MY FAMILY MEMBERS DIES IN A CAR ACCIDENT FROM THE NEGLECTED RECALLS FROM KIA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID Number: 11354206
Complaint Date: 2020-09-10
Fail Date: 2019-05-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: RENEGADE
Model Year: 2017
Summary
I HAVE HAD THE OIL CHANGED USING THE RECOMMENDED WEIGHT AT THE RECOMMENDED TIMES/MILEAGE AND HAVE RUN OUT OF OIL BEFORE THE NEXT SCHEDULED OIL MAINTENANCE FOR THE APPROPRIATE MILES/TIME CAUSING ME TO STALL. THIS HAS HAPPENED FOR A TOTAL OF THREE OIL CHANGES AND STARTED AROUND MY 2ND YEAR WITH THE VEHICLE AT 30000 MILES. THE STALL HAPPENS ON HILLS OR WHEN ACCELERATING QUICKLY OR GOING AROUND CORNERS QUICKLY. I LOSE PRESSURE AND SPUTTER AND STALL. IT HAS BEEN DANGEROUS A FEW TIMES ALREADY
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