Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354167
Complaint Date: 2020-09-10
Fail Date: 2020-09-10
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: PATRIOT
Model Year: 2015
Summary
DRIVING ON A CITY STREET GOING 45MPH WHEN RANDOMLY CAR ACCELERATION JUST DROPPED DOWN TO ABOUT 25MPH. CAN'T ACCELERATE CAR FEELS LIKE IS BARELY GOT ANY ACCELERATION POWER. ESC AND ETC LIGHTS TURN ON.
Read More...NHTSA ID Number: 11354168
Complaint Date: 2020-09-10
Fail Date: 2020-08-25
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2015
Summary
THE PASSENGER SIDE HEADREST DEPLOYED. THE CAR WAS SITTING IN THE DRIVEWAY. NO ONE WAS HURT. IT APPEARS THAT THE PLASTIC PIECES CLAMPED ON TO THE METAL BAR THAT WAS HOLDING THE HEADREST CLOSED BROKE, CAUSING THE HEADREST TO OPEN. I NOTIFIED JEEP CUSTOMER CARE AND THEY TOLD ME SOMEONE WOULD CALL ME CONCERNING MY CASE AND I HAVE NOT RECEIVED THAT CALL AT THIS TIME.
NHTSA ID Number: 11354169
Complaint Date: 2020-09-10
Fail Date: 2010-05-20
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2008
Summary
DASHBOARD IS MELTING
Read More...NHTSA ID Number: 11354170
Complaint Date: 2020-09-10
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: AVENGER
Model Year: 2013
Summary
THE HEATER ON THE PASSENGER SIDE OF THE VEHICLE DOES NOT WORK NO MATTER HOW LONG I HAVE MY CAR TURNED ON, SO WHEN IT GETS COLD AND MY WINDOW IS FOGGY OR ICES OVER I CAN NOT USE THE DEFROST. THIS PROBLEM HAPPENS WHILE IT IS PARKED IN DRIVEWAY AND CONTINUES WHILE I AM DRIVING. WHEN I'M DRIVING AND MY WINDOW GETS FOGGY FROM ME BEING IN IT I HAVE NO WAY OF FIXING CAUSING ME TO SEE THROUGH A FOG. I HAVE HAD THE HEATER CORE REPLACED, AND IT HAS BEEN FLUSHED OUT. THIS ONLY FIXES THE PROBLEM FOR A FEW MONTHS, BUT BY THE TIME IT GETS COLD AGAIN IT HAPPENS ALL OVER.
Read More...NHTSA ID Number: 11354171
Complaint Date: 2020-09-10
Fail Date: 2020-09-10
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2014
Summary
I AM UNABLE TO REMOVE MY VEHICLE KEY FROM THE IGNITION AFTER PLACING MY 2014 SUBARU OUTBACK INTO THE PARK POSITION WHILE THE VEHICLE IS STATIONARY AND I WANT TO GET OUT OF IT. THIS IS ALSO HAPPENING TO MY FATHER'S 2016 SUBARU OUTBACK. I DON'T WANT TO LEAVE THE KEY IN THE IGNITION WHEN IT IS PARKED ON A STREET. I CAN'T LOCK THE VEHICLE WITH THE KEY IN THE IGNITION BECAUSE I WOULDN'T BE ABLE TO GET BACK INTO IT UNLESS I CARRIED A SECOND KEY. PLEASE POST THIS FOR OTHER USERS. IT SEEMS A VEHICLE DEFECT AT LEAST WITH A SUBARU OUTBACK AS ANOTHER FRIEND ALSO HAD THIS HAPPEN TO HER. IT COST OVER $300 TO GET REPAIRED. THANK YOU.
NHTSA ID Number: 11354172
Complaint Date: 2020-09-10
Fail Date: 2020-09-05
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: GENESIS
Model Year: 2015
Summary
VEHICLE WOULD NOT SHIFT UP TO THE NEXT GEAR AND AND STARTED ATTEMPTING TO SHIFT BUT FAILING EVERY TIME AS IT PASSED 2000 RPMS. INCIDENT HAPPENED WHILE PASSING ANOTHER VEHICLE, AFTER AN EXTENDED TIME OF VEHICLE NOT BEING ABLE TO ACCELERATE WHILE ATTEMPTING TO PASS THE BRAKES HAD TO BE APPLIED IN ORDER TO AVOID A COLLISION WITH AN INCOMING VEHICLE. THE VEHICLE LATER FAILED COMPLETELY AND ALL POWER FROM THE ENGINE WAS LOST AND STARTED RAPIDLY DECELERATING THEN FINALLY CAME TO A COMPLETE STOP. INSTRUMENT AND ELECTRIC POWER WAS STILL ON BUT THERE WAS NO POWER FROM THE ENGINE. VEHICLE WOULD NOT MOVE FOR ABOUT 15 MINUTES, THEN IT FINALLY HAD LIMITED POWER TO 45MPH
Read More...NHTSA ID Number: 11354173
Complaint Date: 2020-09-10
Fail Date: 2020-09-09
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: SEBRING
Model Year: 2008
Summary
GEAR SHIFT PROBLEMS IT'S STUCK IN PARK
Read More...NHTSA ID Number: 11354174
Complaint Date: 2020-09-10
Fail Date: 2020-08-28
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2015
Summary
AS OF LAST YEAR, MY CAR STARTED EATING UP ABOUT 5QT OF OIL IN A MONTH. I TOOK IT IN TO SEVERAL REPLICABLE SERVICE CENTERS, AND NO ONE EVER FOUND THE ISSUES AS TO WHY MY CAR WAS ENGULFING SO MUCH OIL. FINALLY, THE END OF JULY 2020, MY CAR STARTED TO NOT ACCELERATE. I TOOK IT INTO A KIA SERVICE CENTER THIS TIME AND THEY EXPLAINED TO ME THAT MY CAR CATALYTIC CONVERTER WAS CLOGGED, AND I NEEDED TO REPLACE IT. AT THIS TIME, IS WHEN I FOUND OUT THAT MY CAR WAS OUT OF WARRANTY. NOW REMEMBER I'M THINKING I HAVE 100.000-MILE WARRANTY AND WAS ONLY AT 84,000-MILES. THIS IS WHEN I FIRST FOUND OUT I WAS LIED TO. AS I'M SURE YOU KNOW, I IMMEDIATELY CALLED THE CAR LOT, THERE WAS NOTHING THEY COULD DO. I THEN CALLED KIA, AND THEY GAVE ME A GOOD WILL REPAIR FOR THE CONVERTER. I MYSELF STILL HAD TO COME OUT ANOTHER $700 DOLLARS AT THE TIME. NOW HERE IS WHERE IT ALL GETS COMPLICATED. NOT EVEN TWO WEEKS AFTER I RECEIVED MY CAR BACK, THE ENGINE GETS A HOLE IN IT. YES, THE ENGINE GOES OUT. NOW HERE IS WHERE I'M TRYING TO GET ASSISTANCE AT. I DO EXTENSIVE RESEARCH, (I WILL ADD LINKS BELOW) I FIRST FOUND THE RECALL ISSUES ON MY CAR. THIS WHY KIA PAID FOR THE CONVERTER BECAUSE I FOUND IT THERE WAS A RECALL ON IT. BUT THE ISSUES THAT CAUSED THE CONVERTER TO GO OUT IN THE FIRST PLACE WAS NEVER, EITHER 1. DETECTED OR 2. LOOKED OVER, BECAUSE NOT EVEN TWO WEEKS LATER MY CAR, AS I'M DRIVING STARTS MAKING NOISES, SMOKED, BLEW OUT A VERY LOUD NOISE AND STOPPED IN THE MIDDLE OF THE HIGHWAY. THIS TIME THE DIAGNOSIS WAS THE CRANK SHAFT IN THE ENGINE WAS DRY, NO OIL WHICH CAUSED IT TO SEIZE UP THEN CAUSE IT TO FORCIBLE MOVE, WHICH CREATED THE HOLE IN THE ENGINE. NOW GOING BACK TO WHEN I FIRST STARTED, I WAS PUTTING 5 QTRS. OF OIL A MONTH. MY CAR WAS NEVER FIXED OR DIAGNOSED CORRECTLY, I.E. LEAVING TO THIS CURRENT ISSUE. WHICH IS NOW OVER $6,000 MORE TO FIX.
NHTSA ID Number: 11354175
Complaint Date: 2020-09-10
Fail Date: 2020-09-09
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2020
Summary
I PULLED INTO THE DRIVEWAY AND PUT ON THE BRAKES WHEN THE VEHICLE ACCELERATED AND RAN INTO THE GARAGE AND THE FRAME. THERE ARE TIRE MARKS ON THE CEMENT SHOWING THE BRAKES WERE APPLIED. I'VE HAD PROBLEMS WITH THE ACCELERATE CUTTING OUT WHILE ON THE FREEWAY ON RAMP.
Read More...NHTSA ID Number: 11354176
Complaint Date: 2020-09-10
Fail Date: 2018-12-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2018
Summary
SERVICE SHIFTER LIGHT COMES ON AND ALL THE LIGHTS ON THE SHIFTER LIGHT UP AND SOME CAUSES VEHICLE TO STALL . DEALER SAYS IT NEEDS A NEW WIRING HARNESS AND BEZEL BUT IS NOT UNDER RECALL EVEN KNOW ITS A COMMON PROBLEM AND HAS BEEN FOR YEARS. TALKED TO MULTIPUL PEOPLE HAVING SAME ISSUE ONE INVOLVED IN A CRASH FROM IT
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