Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11354551

Complaint Date: 2020-09-12

Fail Date: 2018-02-04

Manufacturer’s Name: ToyotaeBay Motor Corporation

Vehicle/Equipment Make: TOYOTAeBay

Vehicle/Equipment Model: CAMRY

Model Year: 2014


Summary

I BEEN HAVING PROBLEMS WITH THE TRANSMISSION TORQUE CONVERTER FOR ABOUT 2 YEARS WITH A CHECK ENGINE LIGHT ON WHILE DRIVING BETWEEN 25 MI AND 55 MI PH, THE WHEELS SHAKE AND HESITATE TO GET CONTROL , ANY RECALLS ON THAT?

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NHTSA ID Number: 11354552

Complaint Date: 2020-09-12

Fail Date: 2020-01-08

Manufacturer’s Name: ToyotaeBay Motor Corporation

Vehicle/Equipment Make: LEXUSeBay

Vehicle/Equipment Model: IS

Model Year: 2008


Summary

THE CAR HAS EXTREMELY HIGH OIL CONSUMPTION. THE CYLINDER WALLS HAVE APPARENTLY PREMATURELY WORN DOWN DESPITE TIMELY OIL CHANGES AND MAINTENANCE. I AM HAVING TO PUT 2 QUARTS OF OIL FOR EVERY 1,000 MILES AT THIS POINT.

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NHTSA ID Number: 11354553

Complaint Date: 2020-09-12

Fail Date: 2016-09-16

Manufacturer’s Name: KiaeBay America, Inc.

Vehicle/Equipment Make: KIAeBay

Vehicle/Equipment Model: OPTIMA

Model Year: 2012


Summary

WHEN DRIVING SLOW AND TURNING A KNOCKING CLUNKING SOUND, OR SLIPPING CONDITION WHILE DRIVING IN HIGH SPEED ALSO MAKING WHEEL VIBRATE. WHEN IN STOP AND JUST TURNING WHEEL YOU HEAR THE LOAD CLUNKING. I FEEL THIS IS A SAFETY ISSUE

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NHTSA ID Number: 11354554

Complaint Date: 2020-09-12

Fail Date: 2020-06-15

Manufacturer’s Name: NissaneBay North America, Inc.

Vehicle/Equipment Make: NISSANeBay

Vehicle/Equipment Model: SENTRA

Model Year: 2015


Summary

THE VEHICLE JERKS WHEN COLD AND TRANSMISSION STARTS SLIPPING WHILE DRIVING.

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NHTSA ID Number: 11354555

Complaint Date: 2020-09-12

Fail Date: 2020-08-02

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: CBR954RR

Model Year: 2003


Summary

GARAGE KEPT AND NOT RIDDEN EVERY DAY OR FOR LONG RIDES, GAS TANK CLEAR COAT STARTED TO COME OFF FOR NO APPARENT REASON.

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NHTSA ID Number: 11354556

Complaint Date: 2020-09-12

Fail Date: 2020-08-15

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: F-250

Model Year: 2017


Summary

I HAVE EXPERIENCED "DEATH WOBBLE" IN MY TRUCK 6 TIMES IN THE PAST 3 MONTHS.. THIS IS A VIOLENT STEERING WHEEL OSCILLATIONS. AS THIS HAS HAPPENED WITH MY TRUCK WITH MY FAMILY IN THE TRUCK MY WIFE WILL NO LONGER RIDE IN THE TRUCK AND WILL NOT ALLOW MY SON IN THE TRUCK. THIS HAS BEEN TO THE SHOP MORE THAN 15 TIMES TRYING TO REPAIR WITH NO FIX, LAST TIME SPENT MORE THAN 2 WEEKS AT THE DEALER FOR THEM TO NOT FIX THE ISSUE. THIS NEEDS TO BE ADDRESSED BY FORDeBay AND FIXED AS I AM 1 OF MANY PEOPLE TO EXPERIENCE THIS ISSUE! THIS HAPPENS IN MOTION SPEEDS ABOVE 45 MPH, HAS HAPPENED ON THE INTERSTATE 4 OF THE 6 TIMES AND 2 TIMES WAS ON THE HIGHWAY.. LAST TIME WAS PULLING A 9,000LB TRAVEL TRAILER WITH MY FAMILY IN THE TRUCK NEXT TO SEMI THAT ALMOST CAUSE ME TO COMPLETELY LOSE CONTROL!

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NHTSA ID Number: 11354557

Complaint Date: 2020-09-12

Fail Date: 2020-08-01

Manufacturer’s Name: VolkswageneBay Group of America, Inc.

Vehicle/Equipment Make: AUDIeBay

Vehicle/Equipment Model: A3

Model Year: 2017


Summary

PASSENGER AIR BAG OFF LIGHT WILL ILLUMINATE WHILE PASSENGER IS SEATED. NUMEROUS ERROR CODES WILL FLASH ON DASH. CAR ON HIGHWAY, IN MOTION.AFTER A FEW MINUTES, LIGHT WILL TURN OFF AND ERROR CODES DISAPPEAR.

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NHTSA ID Number: 11354558

Complaint Date: 2020-09-12

Fail Date: 2020-09-11

Manufacturer’s Name: NissaneBay North America, Inc.

Vehicle/Equipment Make: NISSANeBay

Vehicle/Equipment Model: PATHFINDER

Model Year: 2017


Summary

COOLING FANS FAIL WITH ONLY 44K LIKE SO MANY I BEEN READ,NISSANeBay SHOULD MAKE A RECALL THIS IS REALLY COMUN PEOPLE STATE IN THIS MODEL.

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NHTSA ID Number: 11354559

Complaint Date: 2020-09-12

Fail Date: 2020-09-11

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: PILOT

Model Year: 2017


Summary

FOR ROUGHLY THE LAST 4 MONTHS, MY CAR STALLS AT A STOP (STOP SIGN, TRAFFIC LIGHT, ETC) BY SHIFTING ITSELF INTO NEUTRAL. THE CAR HAS A PUSH BUTTON GEAR SHIFT AND THE WARNING LIGHT SAYS TO SHIFT THE CAR INTO PARK. SOMETIMES, I CAN SHIFT THE CAR INTO PARK AND SOMETIMES I CAN'T SHIFT THE BUTTONS AT ALL. IF I AM ABLE TO SHIFT INTO PARK, A MESSAGE ON MY DASHBOARD LIGHTS UP AND STAYS 'TO SHIFT FROM P, ENGINE MUST BE RUNNING'. EITHER WAY, I HAVE TO TURN MY CAR OFF AND BACK ON AGAIN IN ORDER TO BE ABLE TO DRIVE. THE FIRST TIME THIS PROBLEM HAPPENED, I CALLED THE DEALER AND THEY THOUGHT THAT POSSIBLY SOMETHING GOT LODGED IN THE GEAR SHIFT. HOWEVER, AS TIME GOES ON, THESE EVENTS BECOME MORE AND MORE COMMON. OUR LOCAL HONDAeBay DEALER HAD MY CAR FOR ROUGHLY A WEEK IN JUNE AND TRIED TO RECREATE THE PROBLEM. THEY WERE UNABLE TO DUPLICATE IT AND DID A FACTORY RESET. THAT WORKED FOR ABOUT A MONTH. NOW, THE STALLING HAPPENS AT LEAST ONCE A WEEK AND YESTERDAY IT HAPPENED THREE TIMES IN THE MATTER OF AN HOUR. WHEN I TOOK THE CAR TO THE DEALER IN JUNE, IT HAD ALSO STALLED THREE TIMES IN AN HOUR. I FEEL AT HIGH RISK DRIVING THE VEHICLE BECAUSE CARS GET IMPATIENT BEHIND ME AND START MOVING WHEN THE LIGHT TURNS GREEN EVEN THOUGH I CAN'T MOVE. OR, IF CARS ARE APPROACHING A GREEN LIGHT, THEY PROBABLY WON'T REALIZE THAT I AM UNABLE TO MOVE MAKING THIS A HUGE SAFETY CONCERN. THIS PROBLEM HAPPENS EVERYWHERE BUT ON THE HIGHWAY.

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NHTSA ID Number: 11354560

Complaint Date: 2020-09-12

Fail Date: 2020-08-05

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: GMCeBay

Vehicle/Equipment Model: ACADIA

Model Year: 2017


Summary

'STEERING ASSIST REDUCED DRIVE WITH CARE' WARNING LIGHT SHOWS UP AT LEAST ONCE A MONTH. THE AIR CONDITIONER AND TEMPERATURE GAUGE DO NOT WORK WHEN THIS IS ON. WE HAD IT CHECKED AND THERE WAS ZERO FREON IN IT. HAD THAT REFILLED TOTALING OVER $400 BECAUSE IT'S A SPECIAL KIND THAT TAKES THE 1234 HOOK UP. STEERING ASSIST REDUCED DRIVE WITH CARE WARNING LIGHT CAME ON AGAIN LIKE IT DOES EVERY MONTH. HUSBAND POPPED THE HOOD TO TAKE A LOOK AND IT APPEARS FREON HAS SPEWED WHILE STEERING ASSIST LIGHT IS ON, EXPLAINING WHY IT WAS EMPTY WHEN WE TOOK IT TO BE CHECKED. THE CHECK ENGINE LIGHT IS ALSO ON NOW TOO. WHEN POWERING VEHICLE OFF, A MESSAGE ON THE SCREEN SAYS 'CLIMATE CONTROL NOT AVAILABLE WHEN VEHICLE IS POWERED OFF'. ADDITIONALLY WE GET A 'SHIFT TO PARK' MESSAGE WHEN WE POWER OFF THE VEHICLE. READY TO SEEK LEGAL ACTION

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Bestseller No. 1
KINGBOLEN Ediag Elite OBD2 Scanner Bluetooth, Bi-Directional Control Scanner All System Diagnostic Tool for iOS & Android, 15+ Hot Reset, CANFD Protocol, FCA AutoAuth, No Subscriptions Lifetime Update
  • OBD2 Bluetooth Scanner Lifetime Update: Ediag Elite offers revolutionary Advantage Lifetime Updates with unlimited access to the superior 15+ reset service, bi-directional testing and full system diagnostics.The Ediag Elite is an excellent Bluetooth OBD2 scanner diagnostic tool ideal for DIY's and private car owners.
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  • 15+ Maintenance Resets: The current version introduces 15+ popular special features: Oil Reset, Headlight Matching, Bleeding Reset, TPMS Reset, BMS Reset, Gear Box Relearn, EGR Learning, Throttle Learning, Injector Coding, SAS Reset and more special functions in system diagnose menu. These functions make it easy for owners to carry out the necessary maintenance and servicing, ensuring that your vehicle stays in top condition, prolonging its service life and preventing common problems and breakdowns. Note: The Special function vary by model& year, Reach us via support@kingbolen.c o m to check compatibility.
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  • Perfect for Monitoring The Health of Your Vehicle: Ediag Elite is designed to make vehicle maintenance simple and efficient. With intelligent AutoVIN quick recognition, it is easy to connect to your car without the need for manual input. Real-time data is visualized in a variety of formats, including graphs, numeric, meter displays and clear 4-in-1 data charts, allowing you to effortlessly monitor real-time performance. Data logging/reporting is available for playback and further analysis.
Bestseller No. 2
KINGBOLEN OBD2 Scanner Bluetooth, K7 Wireless Bidirectional Scan Tool with 3Yrs F.Ree Update(Worth 300), ECU Coding, 31+ Resets, All Systems Car Diagnostic Scanner, FCA AutoAuth, Crankshaft Relearn
  • 2025 Newest Top-tier Car Scanner: KINGBOLEN K7 diagnostic scan tool is equipped with most capabilities for daily repair/maintenance: Wireless diagnosis via Bluetooth, Bidirectional Control Test, ECU Online/Offline Coding, Customization, 31+ Restes, PMI for FordeBay, LincolneBay, MazdaeBay, Global version for 100+ brand vehicles and 17 languages, no area limit, FCAeBay AutoAuth, 3-year Fr-ee Software Upgrade. After 3 years, it will continue to work with the last update version, but online functions can't be available
  • OE-Level Full Systems Scan Tool: K7 professional diagnostic scanner with AUTO VIN can do one-click to scan ECUs on most of vehicles, like PCM, ECM, EPS, BCM, TPMS, SAS, A/C system... to read/clear code, view live data, freeze frame, read ECU info. 4-in-1 data stream graphics can make data viewing more intuitive. Detailed diagnostic reports will help you easily master the car situation as it can be shared by bluetooth or email! Adding workshop information can help your customers to know more
  • Bi-Directional Control Test/Active Test: Bi-directional scan tool Kingbolen K7 can perform real active test that can send commands to the vehicle's ECU to drive the actuators to work, like window, rear mirrors, sunroof, door, solenoids, wipers, headlamp, etc, helping you quickly find out bad parts and pinpoint faulty issues. K7 bidirectional scanner will be a good choice to sav* money and time on car repairs when performing complex maintenance and repair
  • Advanced ECU Online/Offline Coding: ECU Coding allows you to refresh hidden functions to optimize vehicle performance, customize vehicles, match the replaced components with ECU. In contrast to similarly priced products that only support Offline Coding, the KINGBOLEN K7 diagnostic tool can do Variant coding for Benz and also supports Online Coding which can send coding values directly from the server, faster and more accurate. (Note: please check compatibility before order.)
  • 31 Reset Functions: Experience tells us that just a small repair service may cost a lot of money. Kingbolen K7 is a professional automative OBDII scanner with 31 common maintenance services like Oil /SAS/EPB/TPMS Reset, Battery Matching, ABSeBay Bleeding, Injector Coding, etc. It effectively handles most of the car reset and relearning jobs, perfect for experienced DIYers and mechanics. NOTE: Functions in the menu vary across vehicles. Kindly check the compatibility before purchase
SaleBestseller No. 3
KINGBOLEN OBD2 Scanner Bluetooth, All System Bidirectional Control Car Diagnostic Tool for Toyota/Lexus, No Subscription Fee, SOLOSCAN Code Reader for iOS & Android, All Reset Service, ECU Coding
  • 【Lifetime Free, All-In-One Car Scanner for ToyotaeBay LexuseBay Models】As a specialized diagnostic tool for ToyotaeBay & LexuseBay, this 2025 newest KINGBOLEN SOLOSCAN provides In-depth All systems diagnostics, F.ree Full Reset Functions, Powerful Bi-directional Control, ECU Coding, Lifetime F.ree Update, 22 Languages, No IP Limited, etc. Bluetooth technology allows the obd2 scanner to be linked to your cell phone easily, showing what's wrong and how to fix it, so you can understand your car's health anytime, anywhere!
  • 【OE-Level Full System Diagnostics】This bluetooth obd2 scanner provides in-depth diagnostic information for all available modules including TCM/ECM/ABSeBay/BCM/SAS/EPB/Fuel...systems. Soloscan can read ECU info, read/clear codes, view data stream, retrieves freeze-frame, do active functional test and print the diagnostic report you need. Master cars situation with a few simple clicks!
  • 【Powerful Bi-Directional Control/Active Test】Kingbolen Soloscan car diagnostic scanner for ToyotaeBay & for LexuseBay, can send commands to vehicle systems/components to identify potential problems and test their working status. You don't need to tear things apart they can be tested electronically like opening and closing of the sunroof and things of that nature.
  • 【Advanced ECU CODING Function】This bidirectional scan tool supports Component Matching, Customize OE-settings, Flash Hidden Feature, Optimize car performance. You can activate higher-level functions or disable annoying features, like Auto Rear Mirror Folding, Auto Door Lock/Unlock, Daytime Running Light, etc.*NOTE: Coding functions vary by model & year. Not for all models, please check compatibility before purchase.
  • 【All F-ree Maintenance Service】The diagnostic scan tool is equipped with powerful free reset services to perform after repair and maintenance, including Oil reset, EPB reset, SAS calibration, ABSeBay bleeding, injector code, TPMS reset, D.P.F Regen, etc. Enter from the all-system diagnostic menu to unlock more system special functions, and effectively handle the reset and relearn of most cars. Note: The Special function vary by model& year, Reach us via support@kingbolen.c o m to check compatibility.
Bestseller No. 4
KINGBOLEN Ediag Plus Bluetooth Scanner, All System Bidirectional Control OBD2 Diagnostic Scanner for iOS & Android with ECU Coding, CAN-FD Protocol, Auto VIN, 15+ Rest Functions, 1 Year Gratis Update
  • 【KINGBOLEN EDIAG Plus Bi-directional Control Bluetooth Scanner】KINGBOLEN Ediag Plus Bluetooth Scanner (Upgraded version of thinkdaig/ediag)equipped with 15+ resets, ECU coding, Bi-directional test, CAN-FD Protocol, Auto-VIN, full systems diagnosis, one year F-ree update. Bluetooth connection makes your phone becomes a smart diagnostic scanner with wider working range and you can operate the device conveniently.
  • 【Full Systems Diagnostic Tool】As an OE-Level full systems diagnostic tool, KINGBOLEN Ediag plus supports read/clear fault codes, read live data, view 4-in-1 live data of in text & graph, ECU information, read control module information, actuation tests and maintenance functions for ECM, ABSeBay, BCM, SRS, TCM, BMS, TPMS, SAS, A/C system etc..The diagnosis report reveals the fault codes fast, helps you located the related components efficiently.
  • 【15+ Special Service Functions】KINGBOLEN EDIAG plus obd2 scanner diagnostic tool covers almost all commonly used maintenance: Oil Light Reset, Battery Reset, SAS Calibration, Injector Coding, TPMS Reset, ABSeBay Bleeding, Electronic Throttle Learning, Headlight Matching, Sunroof Initialization, Suspension Matching, Transmission Learning and more advanced functions can be found in the car model.
  • 【ECU Coding】The KINGBOLEN EDIAG Plus diagnostic tool is used as an OE Level scanner. ECU Coding allows you to match replaced components with ECU data, hidden flash functions for BMWeBay, for GM, for Benz, etc. Whether you are a private owner or a professional technician, EDIAG Plus is a powerful and handy scanner tool for you. Coverage list may vary by car brand and model. Please check with us before placing an order.
  • 【Bidirectional Test】This EDIAG plus Bluetooth scan tool could send commands to and receive information from ECU of the vehicles to test the solenoids and actuators working status, which finds faults without using the vehicle controls and no need disassembling components, saving a lot of time to identify the root cause. You can use Bidirectional Test to check Window Up and Down/Wiper/Door Test, Rearview Mirror Test, Headlight Test and more.
Bestseller No. 5
KINGBOLEN K10 Elite Bidirectional Scan Tool with Topology Graph, Full Systems OBD2 Diagnostic Scanner with 40+ Resets, ECU Coding,FCA AutoAuth,SGW,ADAS,CAN-FD & DoIP, 2-Yr F-ree Update,Upgraded of K10
  • 【Advanced Diagnostic Device】KINGBOLEN K10 ELITE Car Code Reader is equipped with 10.0-Inch HD Touch Screen, Rear Camera 8.0MP, powerful Android 10.0 OS, 4+128GB Extended Memory, lasting 3.85V/12600mAh(7.7V/6300mAh)Battery and WIFI/Bluetooth Diagnostics. Supports Full System Diagnosis+ 40 Reset Services+ ECU Coding+ Active testing+ Remote Support+ Intelligent Diagnosis+ Modular expansion+ ADAS Calibration+ Topology map+ Guidance Function+ AUTO VIN. Enjoy maintenance and meet your needs easily!
  • 【OE-Level Full Systems OBD2 Scanner】KINGBOLEN K10 ELITE OBD2 scanner supports vehicle All Systems Diagnostic and OBD2 Full Function, it can Read/Clear Fault Codes, Read Live Data/Freeze Frame, Read Control Module Information, Actuation Tests and Reset Functions for TPMS,ECM,BCM,ABSeBay,SRS,TCM,BMS,SAS,A/C system etc.. The wired connection is more stable during use and is not easily interrupted. One-Click to scan all ECU, Applicable to maintenance technicians, repair shops & individual owner
  • 【Intuitive Topology Map Design】K10 Elite Diagnostic Tool introduces the innovation of Module Topology Mapping which illuminates the interplay between diverse vehicle modules and swiftly pinpoints faulty ones in a single glance. This feature slashes guesswork, enhances diagnostic every equipped systems to troubleshoot fault codes. Recommend to choose Smart Scan when use this function.It Support 5 Extended Modules and more, ADAS Calibration, CAN FD/DoIP+ FCAeBay SGW, Diagnostic Report QR code Share
  • 【40+ Services/Calibration/Relearn Functions】K10Elite Wired OBD2 Diagnostic Tool comes with 40+ Functions, Such as Oil, EPB, SAS, Throttle, BMS, TPMS Reset, ABSeBay Bleeding, Injector Coding, Fuel Trim Reset, Cylinder Power Balance, Crankshaft Sensors Relearn, Zero Point Calibration, Fuel Injector Balance, Stop/Start Reset, A/F Reset, Elec.Throttle Relearn etc. It can provides step-by-step maintenance Guide Function for VolkswageneBay/AudieBay/Skoda/Seats etc. FR-EE UPDATE for 2 YEARS,Additional Savings
  • 【Efficient Bi-Directional Control & ECU Coding】K10 ELITE can be used to verify diagnosis and pinpoint repairs needed with Powerful Active Tests, Such as Fuel Injector, Coolant Fans, Coolant Pump, Windshield Wipers, EGR Valve, Sunroof, Windows etc. It supports Online/ECU coding for vehicles, which helps to match and code after ECU replacement, personalized car settings including Light, ABSeBay Module etc. It can also unlock hidden functions like movement pointer, horn alerts, disable seat warning etc

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Last update on 2025-04-30 / Affiliate links / Images from Amazon Product Advertising API


 

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