Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355699
Complaint Date: 2020-09-18
Fail Date: 2019-08-01
Manufacturer’s Name: Tesla
, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL 3
Model Year: 2018
Summary
BALL JOINT FAILURE LEADING TO NEED TO REPLACE UPPER CONTROL ARM ON DRIVERS SIDE. 2ND INSTANCE IN LESS THAN A YEAR. 2018 MODEL 3 WITH LESS THAN 40,000 MILES.
Read More...NHTSA ID Number: 11355698
Complaint Date: 2020-09-18
Fail Date: 2020-09-11
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2012
Summary
I WAS DRIVING TO TOWN AND EVERYTHING STOP WORKING. IT SCARD THE CRAP OUT OF ME. I TOOK IT TO SMITH CHEVY IN TURLOCK CA THEY SAID THEY DIDNT KNOW WHAT WAS WRONG WITH IT AND CHARAGED ME 489.00. LUCKY IT DIDNT KILL ME. GM MOTORS NEED TO DO A RECALL ON IT BEFORE SOMEONE GETS HURT OR LOSE THERE LIFE.
Read More...NHTSA ID Number: 11355697
Complaint Date: 2020-09-17
Fail Date: 2020-06-02
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: 4RUNNER
Model Year: 2020
Summary
STEERING WHEEL SHAKES DRIVING 58-62MPH ON HIGHWAY
Read More...NHTSA ID Number: 11355696
Complaint Date: 2020-09-17
Fail Date: 2020-09-05
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: SRX
Model Year: 2015
Summary
WHILE I'M DRIVING MY DRIVER SEAT MOVES FORWARD AND MY BRAKE AND GAS PEDAL DO AS WELL. IT HAPPENS NO MATTER IF I'M ON A HIGHWAY OR STREET AND WHEN I'M DRIVING STRAIGHT NOT SURE IF IT HAPPENS WHILE TURNING. DOESN'T MATTER WHAT SPEED I'M GOING EITHER. HAVEN'T CRASHED. NOTHING INDICATING SOMETHING WRONG ON DASH
Read More...NHTSA ID Number: 11355695
Complaint Date: 2020-09-17
Fail Date: 2020-09-08
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: MUSTANG
Model Year: 2018
Summary
2018 MUSTANG GT 6 SPEED PERFORMANCE PACK, TIRES RUBBING ON INNER WHEEL WELLS CAUSING WIRES TO SHOW ON INSIDE OF TIRE, FEW MONTHS AGO TOOK CAR IT TO DEALERSHIP SAID NOTHING WAS WRONG BUT THERE IS HOLES RUBBED INTO MY WHEEL WELLS, ALSO HAD A CLUTCH ISSUE AND NOISE AT SAME TIME AND THEY SAID NOTHING WAS WRONG AGAIN, TOOK CAR BACK AND A WEEK AGO HAD A CLUTCH AND TRANS PROBLEM COME ABOUT, HAVE TO FORCEFULLY PUSH SHIFTER INTO A GEAR FOR IT TO GO IN, WITH THE CLUTCH FULLY PRESSED I CAN PUT THE CAR IN GEAR AND IT WILL ATTEMPT TO TAKE OFF, WITHOUT RELEASING THE CLUTCH, I CANNOT GET THE CAR INTO 6TH 5TH, 2ND AND REVERSE. 1ST,3RD,4TH GEARS ARE HARD TO GET IN BUT WILL GO FORCEFULLY. WITH CAR OFF I CANNOT GO IN MANY OF THE GEARS EITHER. WHEN THIS LAST PART HAPPEND I WAS DRIVING AND WENT TO GO INTO 3RD AND IT WOULDN'T GO IN SO I DECIDED TO TRY 4TH AND IT HAD THE SAME PROBLEM AS BEFORE, CAR SEEM TO SHAKE WHILE DRIVING ALSO
NHTSA ID Number: 11355694
Complaint Date: 2020-09-17
Fail Date: 2020-09-05
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: MAZDA3
Model Year: 2011
Summary
WHEN DRIVING THE STEERING WHEEL LOCKS UP . SUPER HARD TO PULL OVER. VERY DANGEROUS. COULD HAVE BEEN KILLED. THE POWER STEERING LIGHT AND ENGINE LIGHT COME UNILL I TURN VEHICLE OFF AND ON. I HAVE READ MANY POST ON LINE OF THIS HAPPENING TO THIS VEHICLE AND I'M SHOCKED THIS IS NOT A ACTIVE RECALL OR HAVEN'T CAUSED ANY DEATHS.
Read More...NHTSA ID Number: 11355693
Complaint Date: 2020-09-17
Fail Date: 2020-09-11
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2010
Summary
I STEPPED ON MY BRAKES FOR A RED LIGHT ON A CITY STREET AND SUDDENLY THE BRAKES WENT TO THE FLOOR, MY DASH LIT UP WITH SEVERAL BRAKE WARNING LIGHTS AND I HAD TO USE A LOT OF PRESSURE ON THE PEDAL TO BRING THE CAR TO A STOP. I REALIZED THAT I HAD LOST MOST OF BY BRAKING ABILITY AS WELL AS REGENERATIVE BRAKING. CHECKING THE INTERNET REVEALED THAT THERE IS A RECALL OUT FOR THIS PROBLEM ON FORD FUSIONS BUILT IN MEXICO DURING THE TIME FRAME THAT MY FORD WAS BUILT IN MEXICO USING DOT 3 BRAKE FLUID AS MINE USES. THE RECALL(NHTSA #19V-904 FORD #19S54) STATES THAT IT IS NON-VIN SPECIFIC. I CONTACTED MY LOCAL FORD DEALER AND HE SAID THE VIN # OF MY FORD DID NOT QUALIFY FOR THE RECALL??? I CALLED FORD CUSTOMER SERVICE AND THEY SAID TOO THAT THE VIN # DISQUALIFY 'S ME FROM THIS RECALL AND COULD NOT TELL ME WHY. I WAS TOLD TO SET UP AN APPT. WITH A DEALER, DEALER , PAY THEM 130.00 FOR AN ANALYSIS, AND THEN FORD WOULD ADD IT TO THEIR DATABASE OF PROBLEMS FOR FUTURE CONSIDERATION. THE RECALL STATES ABS MODULES ARE HAVING VALVE PROBLEMS BUT FORD HAS LIMITED THEIR ACKNOWLEDGMENT OF THE PROBLEM TO CERTAIN MODULES. PER THE RECALL I TALKED TO THE GAVE THEM THE DATA ON MY ABS LABELS BUT THEY HAD NO IDEA WHICH DATE CODE,ETC IS COVERED BY FORD. ANOTHER CALL TO CUSTOMER SERVICE RESULTED IN A SCRIPTED RESPONSE OF WE DON'T KNOW WHICH MODULES ARE COVERED AND WHY MY CAR IS NOT. ESCALATING TO THE "MANAGER OF CUSTOMER SERVICE WAS ANOTHER BRICK WALL, THEY REFUSE TO TELL ME THE SPECIFICS OF THE MODEL/SERIAL#, EVEN THE PART NUMBER OR DATE CODE OF THE MODULES COVERED SO THAT I CAN VERIFY WHAT I HAVE IN MY VEHICLE. FORD HAS PUT BLINDERS ON TO THE FACT THAT MORE ABS MODULES HAVE PROBLEMS THAN THEIR ENGINEERS HAVE IDENTIFIED. CHECKING THE INTERNET REVEALS MANY OTHERS WERE TREATED TO THE SAME DENIAL THAT I HAVE EXPERIENCED!!
NHTSA ID Number: 11355692
Complaint Date: 2020-09-17
Fail Date: 2020-09-15
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2011
Summary
CITY STREETS - WHEN PRESSING DOWN ON BRAKES CAR DOES NOT FULLY STOP AT TIMES STILL ROLLS. MOST TIMES MUST PRESS ALL THE WAY TO GET IT TO STOP. MAKES CAT SCREECHING NOISE WHEN BRAKING. FIRESTONE CHECKED BRAKES ON 9/16/20 STATING NOTHING WAS WRONG. TAKING BACK VEHICLE 9/18/20 FOR FURTHER CHECKING. I SAW NUMEROUS COMPLAINTS ON THIS 2011 EDGE WHY NO RECALLS? MY VEHICLE IS REGULARLY SERVICED FOR ANY NECESSARY SERVICES NEEDED AT REGULAR INTERVALS.
NHTSA ID Number: 11355691
Complaint Date: 2020-09-17
Fail Date: 2020-08-27
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2018
Summary
ALL THE EMERGENCY LIGHT GOING ON IN THE DASH BOARD, WIPERS WORKING BY THEM SELF, DOORS, RADIO, AC NOT WORKING. TOOK TO THE MECHANIC CENTER THEY CHANGE THE FUSE BOX BUT IT DID NOT SOLVE THE PROBLEM. IS THEIR ANY EXPLANATION TO FIX THIS ISSUE??
Read More...NHTSA ID Number: 11355690
Complaint Date: 2020-09-17
Fail Date: 2020-07-01
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2015
Summary
FUEL CONSUMED MORE , LIGHTENING IN BACK NOT CLEAR , ENGINE SOUND ,
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