Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355709
Complaint Date: 2020-09-18
Fail Date: 2020-09-11
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: FORTE
Model Year: 2019
Summary
HAVE ONLY HAD MY CAR FOR 1 YEAR AND I HAVE TO HAVE A NEW STEERING SHAFT PUT IN. I WAS HEARING A GRINDING NOISE IN THE STEERING COLUMN. HAD IT CHECKED AND THAT IS WHAT THEY FOUND. THANK GOD IT WAS COVERED UNDER OUR WARRANTEE.
Read More...NHTSA ID Number: 11355708
Complaint Date: 2020-09-18
Fail Date: 2020-09-17
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2017
Summary
WHILE DRIVING MY NORMAL WORK COMMUTE DOWN A STRAIGHT STRETCH OF ROAD AT 47MPH'NO ROCKS SEEN OR OTHER CARS PRESENT'MY WINDSHIELD SUDDENLY CRACKED 12 INCHES, FOR NO APPARENT REASON. LAST WEEK'IN A COMPLETELY DIFFERENT SPOT'THE WINDSHIELD GOT A LARGE CHIP IN IT FROM A TINY PEBBLE FLUNG UP BY A TRUCK. I JUST BOUGHT THIS CAR FROM SUBARU DEALERSHIP 1 MONTH AGO. IT SEEMS HIGHLY LIKELY THAT I WILL HE INJURED FROM THE FAULTY WINDSHIELD IN AN ACCIDENT, FROM A ROCK, OR FOR NO APPARENT REASON. SUBARU DENIED THERE WAS IN ISSUE DESPITE A CLASS ACTION SUIT IN NEW JERSEY, AND TONS OF OTHER COMPLAINTS. DESPITE RESEARCH, I HAD NO IDEA THIS WAS AN ISSUE WITH MY MODEL OR I WOULD NOT HAVE PURCHASED.
NHTSA ID Number: 11355707
Complaint Date: 2020-09-18
Fail Date: 2020-06-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: SEQUOIA
Model Year: 2002
Summary
AS I DRIVE DOWN A HIGHWAY, GRAVEL ROAD, DRIVEWAY, STREET, ANYWHERE, GOING SLOW OR THE SPEED LIMIT, ALL OF A SUDDEN MY VSC LIGHT AND TRACTION CONTROL LIGHT ON THE DASH WILL START FLASHING ACCOMPANIED BY AN ALARM IN THE DASH, CAUSING THE CAR TO MOMENTARILY FEEL ALMOST AS IF ITS HYDROPLANING. THEN ALL OF A SUDDEN IT WILL GO BACK TO NORMAL BUT THE LIGHTS WILL STAY ON. SOMETIMES IT DOES IT 2-3 TIMES EACH TIME THE CAR IS TURNED ON. IT HAS ALSO BEEN DOING IT WHEN I COME TO A COMPLETE STOP, THEN GO TO TAKE OFF AGAIN IT WILL FLASH THE LIGHTS AND MAKE A WEIRD GRINDING NOISE FOR ABOUT 5-10 SECS NOT LETTING THE CAR MOVE AT ALL. THEN IT WILL ALL OF A SUDDEN START MOVING AGAIN. I HAVE 7 KIDS THAT RIDE WITH ME DAILY AND I FIND THIS EXTREMELY SCARY. IT'S BEEN HAPPENING FOR 6/01/2020 TO NOW/PRESENT/DAILY/
Read More...NHTSA ID Number: 11355706
Complaint Date: 2020-09-18
Fail Date: 2019-10-17
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2008
Summary
WHENEVER WEATHER IS MOIST OR RAINY THE ENGINE HAS BOGGED DOWN WHILE DRIVING AND HAS NO POWER EVEN WITH GAS PEDDLE PRESSED TO FLOOR. THIS HAS LEFT US STRANDED TWICE NOW BUT WHEN TAKEN TO BE CHECKED THEY CAN'T DIAGNOSE THE PROBLEM. ALSO TPMS IS ALWAYS ON EVEN THOUGH TIRE PRESSURES HAVE BEEN CHECKED AND IT WILL NOT GO OFF. HAS BEEN THIS WAY FOR OVER 1 1/2 YEARS NOW WITH NO EXPLANATION.
Read More...NHTSA ID Number: 11355705
Complaint Date: 2020-09-18
Fail Date: 2020-08-31
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2014
Summary
MY FIANC WAS ON HIS WAY TO WORK WHEN ALL OF A SUDDEN THE CAR STARTS TO STALL. IT PUT HIM IN A VERY DANGEROUS SITUATION AS HE HAS JUST CROSSED OVER A BRIDGE. THIS COULD HAVE CAUSE A CAR ACCIDENT. AFTER THIS HAPPENED THE OIL PRESSURE LIGHT COMES ON AND ALSO THE CHECK ENGINE LIGHT, AND THE ENGINE STARTS MAKING KNOCKING NOISE. WE HAVE KEPT UP WITH OIL CHANGES AND MAINTENANCE, SO WHY THIS HAPPENED IS JUST UNEXPLAINABLE TO US. ALSO OUR CAR ONLY HAS 65,893 MILES ON IT. SO JUST HOW CAN THIS HAPPEN? SO WE BROUGHT IT TO MULTIPLE DEALERSHIPS AND THEY SAID IT NEEDS A NEW ENGINE, SOMETHING YOU DEFINITELY NEVER WANT TO HEAR.
Read More...NHTSA ID Number: 11355704
Complaint Date: 2020-09-18
Fail Date: 2020-09-17
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2013
Summary
I JUST BOUGHT IS CAR WEDNESDAY THE 09TH 2020 AND ON THURSDAY THE 17TH I PICKED MY CAR UP FROM THE GARAGE AFTER GETTING IT INSPECTED, I GO BACK TO WORK AND LEAVE AROUND 730PM I WENT TO DROP MY FRIEND OFF AT HER HOUSE, HER HOUSE IS LOCATED ON A HILL, ONCE I TURNED THE CORNER AND HIT THE GAS, THE CAR BACKFIRED AND FELT LIKE IT WAS GOING TO STALL, EVERYTIME I STOP THE CAR IS HESITANT TO MOVE EVERYTIME I TRY AND TAKE OFF. ALSO WHILE I WAS ON MY WAY HOME I HAD TO TAKE A ROAD WITH A HILL AND WHAT A MISTAKE I DIDN'T THINK I WAS GOING TO MAKE IT TO THE TOP THAT'S WHEN THE CHECK ENGINE LIGHT CAME ON.
Read More...NHTSA ID Number: 11355703
Complaint Date: 2020-09-18
Fail Date: 2020-08-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: N300
Model Year: 2015
Summary
DURING TURNS AT LOW AND MODERATE SPEEDS, STABILITRAK WARNING LIGHTS UP, POWER STEERING, AC STOPS WORKING AND LOSS OF STEERING CONTROL. ALWAYS WHILE IN MOTION OR LOW TO MODERATE SPEEDS UNDER 40MPH
Read More...NHTSA ID Number: 11355702
Complaint Date: 2020-09-18
Fail Date: 2020-09-17
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2018
Summary
THE ELECTRICAL SYSTEM OF THE CAR DRAINS THE BATTERY AFTER A FEW DAYS OF NOT USING THE CAR. THE CAR WAS PURCHASED BRAND NEW IN JULY, 2018. THE CAR HAS A BATTERY PROBLEM FROM THE BEGINNING. FIRST TIME WHEN THE BATTERY DIED I CHARGED IT MYSELF AND I TOOK THE CAR TO THE DEALERSHIP FOR INSPECTION. AT THE DEALERSHIP THEY COULDT FIND ANY ISSUE. SINCE THAT TIME THE CAR'S BATTERY DRAINED COMPLETELY SIX TIMES PREVENTING THE CAR FROM STARTING. IF THE BATTERY WAS NOT CONNECTED TO A BATTERY TENDER IT WENT COMPLETELY DEAD AFTER A FEW DAYS. LAST TIME WHEN THE BATTERY DRAINED IT COULDN'T BE CHARGED WITH A CHARGER AND ALSO THE CAR COULDN'T BE JUMPED. AFTER INVESTING IN A NEW BATTERY AND INSTALLING IT ON THE CAR THE BATTERY DRAINED AGAIN COMPLETELY AFTER A FEW DAYS WHEN THE CAR WAS PARKED IN THE GARAGE AND NOT USED.
Read More...NHTSA ID Number: 11355701
Complaint Date: 2020-09-18
Fail Date: 2020-02-16
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL S
Model Year: 2013
Summary
THE MAIN SCREEN THAT CONTROLS EVERYTHING HAS A MASSIVE ISSUE. IT CONTROLS ALL THE FUNCTIONS IN THE CAR, LIKE THE REAR BACK UP CAMERA, ABILITY TO CONTROL AC, ETC. THE SCREEN IS PEELING FROM THE INSIDE, AND MANY PEOPLE HAVE REPORTED THIS ON THE TESLA FORUMS. TESLA WANTS TO CHARGE ME AT LEAST $2500 TO FIX THE PROBLEM, AND I KNOW THIS IS AFFECTING MANY CARS.
NHTSA ID Number: 11355700
Complaint Date: 2020-09-18
Fail Date: 2020-09-17
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2009
Summary
TODAY I EXPERIENCED A FRIGHTENING DEGREE OF BRAKE FAILURE. I WAS ON A FREEWAY OFF RAMP WHICH WAS ON A DOWNGRADE. AS I WAS GOING OVER SOME MINOR BUMPS IN THE ROAD, I APPLIED MY BRAKES AND LOST ABOUT 80% OF THE BRAKES. I HEARD A STRANGE NOISE AND THOUGHT IT MIGHT BE THE ANTI-LOCK BRAKES. I HAD TO PUSH MY FOOT WAY DOWN TO THE FLOOR TO STOP THE CAR & IT DID STOP. THIS FAILURE CONTINUED FOR ABOUT 5-7MINUTES WHILE DRIVING IN STOP & GO CITY STREET TRAFFIC. I WAS READY TO PULL OVER AT A SAFE SPOT WHEN I NOTICED THE BRAKES RETURNED TO FULL POWER AND CONTINUED TO WORK PROPERLY FOR THE LAST 10 MINUTES OF MY DRIVE. NOW I'M AFRAID TO DRIVE THIS CAR, ESPECIALLY WITH CHILDREN OR PASSENGERS. I RECEIVED A RECALL NOTICE EARLIER THIS YEAR REGARDING THE ANTI-LOCK BRAKING SYSTEM ON MY CAR. IT WAS DATED JANUARY 2020: 19S54 / NHTSA RECALL 19V-904. I'VE RESEARCHED THIS PROBLEM AND SEE THAT IT HAS CAUSED ACCIDENTS ALREADY. WHEN I CALLED FORD ABOUT THIS NOTICE, I WAS TOLD IT WAS ONLY AN 'ALERT' AND THEY'D LET ME KNOW WHEN PARTS ARE AVAILABLE. THAT WAS 9 MONTHS AGO. THE NOTICE SAID PARTS WERE ANTICIPATED TO BE AVAILABLE THE LATE FIRST QUARTER OF 2020. NOW THAT I'VE EXPERIENCED THIS DEADLY HAZARD, THIS IS NOT ACCEPTABLE WHEN THE POSSIBILITY OF A CRASH EXISTS DUE TO BRAKE FAILURE! I WANT TO GET MY CAR REPAIRED NOW. PLEASE TELL ME HOW TO GO ABOUT THIS AND PREVENT ANY FUTURE ACCIDENT, INJURY OR DEATH.
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