Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11359758
Complaint Date: 2020-09-18
Fail Date: 2020-06-17
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: BUICK
Vehicle/Equipment Model: ENCLAVE
Model Year: 2011
Summary
THE BRAKE SLIDE IS ALUMINUM BLOCKS WITH STAINLESS STEEL PINS. THIS IS IMPROPER DESIGN SINCE A CATALYST ACTION CORRODES THE ALUMINUM CAUSING ALUMINUM OXIDE TO FREEZE THE PINS MAKING THE BRAKES TO SEIZE AGAINST THE ROTOR. THIS BURNS THE PADS AND CAUSED BREAKING AWAY OF PAD MATERIAL. I HAVE ONLY 28000 MILES AND THE BRAKES ARE GONE. ALSO RESULTS IN LOW FUEL MILAGE. POSSIBLE CAUSE OF HIGHWAY ACCIDENT SUCH AS HAPPENED IN SPRING KILLING A WOMAN ON I-65 SOUTH OF INDIANAPOLIS. I WAS FORTUNATE NO PERSONAL ACCIDENT OCCURRED. WROTE GM AND WAS BRUSHED OFF. VEHICLE USED ONLY ON TRIPS WITH MOSTLY HIGHWAY MILES. BUT BRAKES ARE GONE SO REPLACED BUT WILL NOT FIX GM PROBLEM. BLACK AND POLISHED LIKE BLACK ONYX STONE.
Read More...NHTSA ID Number: 11359757
Complaint Date: 2020-09-18
Fail Date: 2020-05-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2018
Summary
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD PANEL DEVELOPED A BUBBLE. THE BUBBLE STARTED AT THE TOP OF THE DASHBOARD AND TRAVELED TO THE MIDDLE OF THE DASHBOARD. THE BUBBLE CAUSED CERTAIN FEATURES TO SWITCH ON AND OFF INDEPENDENTLY LIKE THE RADIO, THE AIR CONDITION, THE NAVIGATION SYSTEM, AND THE DEFROSTER. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD WHILE DRIVING AND PULLED OVER BECAUSE THE DEFROSTER WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE TO LOVE CHRYSLER DODGE JEEP LLC (1259 E MAIN ST., ALICE, TX 78332, (361) 356-7928) AND WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
NHTSA ID Number: 11359756
Complaint Date: 2020-09-18
Fail Date: 2020-09-16
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: TL
Model Year: 2001
Summary
TRANSMISSION SLIPS BETWEEN 3 AND 4. DOESN'T DO THIS ALL THE TIME, HOWEVER; MANY, MANY FORUMS ARE FULL OF 2001 ACURA TL'S HAVING TRANSMISSION SOLENOID ISSUES. WE BOUGHT CAR USED (163,000), MANY CARS OUT THERE WITH THE EXACT SAME ISSUE WHICH SHOULD HAVE BEEN ADDRESSED IN THE 2000'S.
NHTSA ID Number: 11359755
Complaint Date: 2020-09-18
Fail Date: 2020-09-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: EQUINOX
Model Year: 2017
Summary
I'VE OWNED THIS VEHICLE FOR A YEAR AND A HALF NOW. COUNTLESS TIMES I'VE HAD OIL LEAKING, INCREASED OIL CONSUMPTION, AND FREQUENT OIL CHANGES. THIS PAST TIME HAS BEEN A MONTH SINCE MY LAST OIL CHANGE, AND WHEN GETTING TO WORK THIS MORNING I NOTED SOUNDS COMING FROM THE ENGINE, AND CHECKED THE OIL TO FIND NO OIL LEFT. ONE MONTH, AND IT CONSUMED 5 QUARTS OF OIL. WHEN DRIVING AND COMING TO A STOP, THERE IS A NOTICEABLE HITCH, AS WELL AS WHEN ACCELERATING UP A HILL, ALONG WITH A SLIGHT KNOCK IN THE ENGINE WHEN OIL RUNS OUT.
Read More...NHTSA ID Number: 11359754
Complaint Date: 2020-09-18
Fail Date: 2020-09-13
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2015
Summary
I GOT A SERVICE ENGINE SOON LIGHT. WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS PURGE VALVE ON THE EVAPORATOR SYSTEM. I ENCOUNTER THE SAME PROBLEM ON MY 2014 DODGE DURANGO AT THE SAME MILEAGE. I THINK CHRYSLER HAS A SYSTEMIC PROBLEM WITH THIS PART OF THEIR EMISSION SYSTEM.
NHTSA ID Number: 11359753
Complaint Date: 2020-09-18
Fail Date: 2020-06-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2012
Summary
THERE IS A CURRENT RECALL ON MY JEEP, I WAS NOTIFIED OF OCTOBER OF 2019. IT IS NOW SEPTEMBER OF 2020, AND THERE IS NO RESOLUTION FOR THIS RECALL. MY TRUCK HAS HAD TROUBLE STARTING SEVERAL OCCASIONS. MANY OF THOSE TIMES I WAS LEFT STRANDED. IT EVENTUALLY WILL START AGAIN, SO FAR, BUT ONE DAY IT WILL NOT AND IT IS DUE TO THIS RECALL. THE TIPM NEEDS REPLACING AND IT IS A VERY EXPENSIVE JOB. (RECALL RELATED INCIDENT) TS
NHTSA ID Number: 11359752
Complaint Date: 2020-09-18
Fail Date: 2020-06-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 2013
Summary
RECALL V62 HAS BEEN PARTIALLY REPAIRED TWICE. MY VEHICLE CONTINUES TO SHUT OFF WHILE DRIVING- ALWAYS WHEN I AM GOING DOWN THE ROAD WITH MY CHILDREN IN THE CAR AND RANDOMLY SHUTS OFF- I LOSE POWER STEERING AND HAVE TO HOPE THAT IT DOESN'T CAUSE AN ACCIDENT. I HAVE COMPLAINED ABOUT THIS AND NOTHING HAS BEEN SOLVED YET. THIS ISSUE HAPPENS ALL THE TIME- NO SPECIFIC DAY- EVERYDAY. PLEASE ADDRESS
Read More...NHTSA ID Number: 11359751
Complaint Date: 2020-09-18
Fail Date: 2020-09-17
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: TIGUAN
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 VOLKSWAGEN TIGUAN. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE AUTOMATIC EMERGENCY BRAKING ENGAGED WITHOUT WARNING. THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD WAITED FOR A MINUTE THEN DROVE TO HIS DESTINATION WITH NO FURTHER ISSUES. THE CONTACT CALLED JOE HEIDT MOTORS VOLKSWAGEN (515 RT 17 N, RAMSEY, NJ 07446, (201) 327-2900) AND WAS INFORMED TO HAVE THE VEHICLE DIAGNOSED IMMEDIATELY. THE DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,722.
NHTSA ID Number: 11359750
Complaint Date: 2020-09-18
Fail Date: 2020-09-18
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL S
Model Year: 2020
Summary
ON AUGUST 18 AT 4:30 PM, I HAD POSITIONED MY RIGHT FRONT TIRE AGAINST THE PARKING MAT RISER IN MY GARAGE. I REMOVED PRESSURE ON THE ACCELERATOR AND 'HOLD' TO ENGAGED. I PRESSED THE PARK BUTTON AND THE CAR ACCELERATED 3' FORWARD OVER THE PARKING MAT RISER INTO THE WORKBENCH. I PUT THE CAR IN REVERSE, AND BACKED UP ABOUT 2 FEET AND STOPPED. THE CAR WAS IN REVERSE BUT I MISTAKENLY PUSHED THE STALK DOWN AND PUT IT IN DRIVE INSTEAD OF REVERSE. I BACKED UP, PUT THE CAR IN DRIVE, MOVED FORWARD AND PRESSED PARK, AGAIN THE CAR ACCELERATED 2' FORWARD INTO THE WORKBENCH. I STEPPED ON THE BRAKE TO HOLD THE CAR IN POSITION. TWICE IN LESS THAN 5 MINUTES HAD ABRUPTLY ACCELERATED TWICE OVER THE PARKING MAT RISER AFTER PUTTING IT IN PARK. I THEN PUT THE CAR IN REVERSE, ADJUSTED MY SEAT, AND BACKED UP ABOUT 6 FEET FROM THE WORKBENCH, AND PUT THE CAR IN PARK. THE CAR REMAINED STOPPED. WE RELOCATED THE PARKING MAT AND I PARKED THE CAR. THE CAR HAD PENETRATED ABOUT 12 INCHES INTO THE WORKBENCH CABINETS. THE PARKING MAT HAD BEEN THROWN BACK 4 FEET FROM ITS USUAL POSITION ON THE FLOOR BY THE FRONT TIRE AND HAD TO BE RE-POSITIONED. THE DAMAGE TO THE CAR WERE TWO CHIPS IN THE CHROME STRIP AND THREE DENTS IN THE FRONT BUMPER. ONE SMALLER DENT ABOVE THE LICENSE PLATE BRACKET AND TWO LARGER DEEPER DENTS UNDER IT. I HAD REMOVED BUT REINSTALLED FRONT LICENSE PLATE BRACKET TO COVER THE TWO LARGE DENTS. THE CHROME STRIP UNDER THE TESLA SYMBOL AND THE ENTIRE FRONT BUMPER WILL HAVE TO BE REPLACED. THERE ARE 3 LARGE DENTS IN THE FRONT BUMPER, TWO ARE UNDER THE LICENSE PLATE BRACKET. I HAD REMOVED IT BUT RE-INSTALLED IT TO COVER THE DAMAGE. I BELIEVE THE MALFUNCTION WAS CAUSED BY OVERHEATED TESLA TRANSMISSION AND TPS ACCELERATOR SENSORS WERE THE CAUSE OF THIS INCIDENT. THERE WAS NO DRIVER ERROR INVOLVED IN THIS INCIDENT.WE HAVE PARKED THE 14 NEW CARS WE HAVE PURCHASED SINCE 2000 WITHOUT PROBLEM.
NHTSA ID Number: 11355730
Complaint Date: 2020-09-18
Fail Date: 2020-09-05
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: PACIFICA
Model Year: 2018
Summary
ON EVEN MINOR DECLINES, THE VAN GAINS SPEED WELL PAST ACCEPTABLE LIMITS WHILE CRUISE CONTROL IS ENGAGED. I HAVE HAD TO BRAKE TO DISENGAGE THE CRUISE CONTROL WHEN IT PASSES 10 MPH OVER THE SET SPEED. MY 2011 CHRYSLER TOWN & COUNTRY DID NOT HAVE THIS PROBLEM, SO NOT SURE WHY A NEWER MODEL VEHICLE DOES. IT DOES NOT EXPLICITLY ACCELERATE BUT IT DOES NOT BRAKE TO MAINTAIN CRUISING SPEEDS ON EVEN SLIGHTLY GRADED DOWNHILL SLOPES. THE LONGER THE SLOPE, THE WORSE THE EFFECT.
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