Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11359848
Complaint Date: 2020-09-18
Fail Date: 2020-09-15
Manufacturer’s Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: MURANO
Model Year: 2007
Summary
THE REAR WHEELS LOOKED LIKE THEY WERE POINTING IN THE REAR AND IT WAS DRIVING WEIRD. I TOOK IT TO A MECHANIC AND HE LOOKED IT OVER AND TOLD ME MY REAR SUBFRAME WAS RUSTED OUT AND HE ADVISED ME NOT TO DRIVE IT WAS A UN SAFETY TO DRIVE. HE SAID IT COULD FALL APART ON ME
Read More...NHTSA ID Number: 11359847
Complaint Date: 2020-09-18
Fail Date: 2020-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CHALLENGER
Model Year: 2010
Summary
MY CAR WONT START I REPLACED THE ALTERNATOR AND THE BATTERY A FEW TIMES. BUT SOMTHING KEEPS DRAINING THE BATTERY. WHERE I HAVE BEEN STALLED ON HIGHWAY 5 LATE AT NIGHT.
Read More...NHTSA ID Number: 11359846
Complaint Date: 2020-09-18
Fail Date: 2020-08-11
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2015
Summary
SERVICE TECHNICIAN REPORTED A NOISE AND LEAK FROM CATALYTIC SYSTEM. HINT OF EXHAUST PRESENT IN DRIVER COMPARTMENT AT LOW SPEED AND STOPS.
Read More...NHTSA ID Number: 11359845
Complaint Date: 2020-09-18
Fail Date: 2018-01-02
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FREESTAR
Model Year: 2005
Summary
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT MOVE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE PCV VALVE WAS REPLACED. THE FAILURE RECURRED WITH THE VEHICLE NOT ACCELERATING FROM A STOPPED POSITION. THE VEHICLE WAS TAKEN TO BELL FORD (1200 NJ-27, COLONIA, NJ 07067 (732) 388-6900) AND REPAIRED UNDER NHTSA CAMPAIGN NUMBERS: 12V006000 (POWER TRAIN) AND 13V081000 (SEATS). THE CONTACT STATED THAT WHILE PERFORMING THE RECALL REPAIRS, THE LUG NUTS WERE DAMAGED. THE DRIVER'S AND PASSENGER'S SIDE AXLES WERE FRACTURED, THE OIL PAN WAS DAMAGED, AND POWER STEERING LINES WERE ALSO DAMAGED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED. WHILE DRIVING HOME, THE FAILURE RECURRED. THE DEALER DECLINED TO SERVICE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER CONTACTED THE SAME DEALER AND WAS INFORMED THAT THE VEHICLE HAD NOT BEEN REPAIRED UNDER THE RECALLS. THE CONTACT WAS OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 130,000.
NHTSA ID Number: 11359844
Complaint Date: 2020-09-18
Fail Date: 2020-08-25
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2006
Summary
TRUCK DRIVING TRANSFER CASE GO IN NEUTRAL, THEN NEED TO PARK AND PUT THE TRANSMISSION IN PARK AND IN NEUTRAL, THEN PUSH THE 4X4 BOTTOM,THEN CHANGE TO 2WLD. MAKES A LOT NOISE.UNSAFE TO DRIVE.HAPPEN IN THE HIGHWAY.
Read More...NHTSA ID Number: 11359843
Complaint Date: 2020-09-18
Fail Date: 2020-08-15
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: BUICK
Vehicle/Equipment Model: REGAL
Model Year: 2001
Summary
HAD A FRONT TIRE BLOW OUT CAR WENT ACROSS THE ROAD DOWN INTO SMALL DITCH AND STOPPED TO HIT A MAILBOX RESULTING IN THE AIRBAGS DEPLOYING THE PASSENGER SIDE AIRBAG CAME OUT SO HARD THAT IT BROKE THE WINDSHIELD DRIVER SIDE AIRBAG CAME OUT AND RESULTED IN IT BREAKING MY SPINE I'VE HAD TO HAVE ONE SURGERY SINCE THEN AND MAYBE MORE
Read More...NHTSA ID Number: 11359842
Complaint Date: 2020-09-18
Fail Date: 2020-09-13
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2020
Summary
I AM UNABLE TO SAFELY DRIVE MY NEW 2020 HYUNDAI TUCSON PURCHASED JULY 12, 2020, DUE TO A DANGEROUS RECALL. THERE IS NO SOLUTION AT THIS TIME AND IF THE ABS LIGHT COMES ON, I AM ADVISED TO PULL OVER, DISCONNECT THE BATTERY AND HAVE IT TOWED TO THE DEALERSHIP. ALSO, DO NOT PARK THE CAR INDOORS. I WAS PLANNING ON TAKING SOME ROAD TRIPS; THAT IS WHY I PURCHASED THE CAR. HYUNDAI ADVISED ME NOT TO TAKE A ROAD TRIP DUE TO THE PROBLEM. I THOUGHT THEY MIGHT GIVE ME A LOANER TILL THE SITUATION WAS RESOLVED BUT CUSTOMER SERVICE SAID "ONLY IF THE ABS LIGHT COMES ON". I ALSO NOTE THAT THEY HAVE DISCONTINUED THEIR ADS FOR THE TUCSON AND ARE STATING THAT THE KONA AND/OR SANTA FE MODELS ARE MORE RELIABLE AND SAFE. SO, HERE I AM WITHOUT A SAFE, RELIABLE CAR AND HYUNDAI WILL NOT DO ANYTHING TO HELP ME. WHAT CAN BE DONE?
NHTSA ID Number: 11359841
Complaint Date: 2020-09-18
Fail Date: 2017-11-20
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: SRX
Model Year: 2012
Summary
HEADLIGHTS ON NORMAL USE SETTING (NOT HI-BEAM) ARE ON BUT SO LOW BRIGHTNESS WISE IT IS IMPOSSIBLE TO DRIVE AT NIGHT USING THEM. YOU HAVE TO USE HI-BEAM ALL THE TIME WHICH IS A LARGER HAZARD FOR US AND OTHERS ON THE ROAD. IN LOOKING CLOSELY AT THE HEADLIGHTS, THE SILVER PART TO MAKE THE REFLECTION WORK, IS ALL BLACK. REPLACING THE BULBS DOES NOTHING TO IMPROVE THE QUALITY OF VISION WHEN USING THE LIGHTS ON THE NORMAL SETTING. A LETTER WAS SENT TO REIMBURSE FOR REPLACEMENTS, HOWEVER, IT HAD TO BE USED IN A SHORT TIME FRAME AND WE WOULD HAVE HAD TO COME UP WITH MORE MONEY THAN WAS GOING TO BE REIMBURSED ACCORDING TO THE DEALER. THIS SHOULD BE A FULL BLOWN RECALL WITH ZERO OUT OF POCKET. IT IS DANGEROUS!
Read More...NHTSA ID Number: 11359840
Complaint Date: 2020-09-18
Fail Date: 2020-09-10
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 550I
Model Year: 2011
Summary
I AM HAVING OIL COME FROM MY OIL PAN WHICH I LATER FOUND OUT THAT IT COULD POSSIBLY BE COMING FROM MY OIL PAN GASKET WHICH SOME PEOPLE HAVE TOLD ME THERE WERE RECALLS ON THIS PARTICULAR PROBLEM
Read More...NHTSA ID Number: 11359839
Complaint Date: 2020-09-18
Fail Date: 2020-08-02
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2016
Summary
THE FRONT PASSENGER DOOR DOES NOT OPEN FROM THE OUTSIDE. IT UNLOCKS AND CAN BE OPENED FROM THE INSIDE. ONCE OPENED FROM THE INSIDE AFTER BEING UNLOCKED, YOU CAN CLOSE IT AND RE-OPEN AGAIN FROM THE OUTSIDE LEADING ME TO BELIEVE THIS IS AN ELECTRONIC ISSUE, NOT A HARDWARE ISSUE WITH THE LATCH. AFTER RESEARCHING IT SEEMS THIS IS A CONSISTENT PROBLEM WITH HYUNDAI. HAVING ALL DOORS WORK IS CERTAINLY AN SAFETY ISSUE. THIS HAPPENS WHILE IN PARK WITH THE VEHICLE ON OR OFF.
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