Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11359958
Complaint Date: 2020-09-19
Fail Date: 2020-06-10
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2019
Summary
MY SUV IS LEAKING EXHAUST INTO THE CABIN. THE PROBLEM BEGAN WHEN ACCELERATING QUICKLY, LIKE GETTING ON THE HIGHWAY OR PASSING A CAR. NOW THE PROBLEM IS OFTEN WHEN JUST DRIVING NORMALLY. YOU CAN SMELL THE EXHAUST INSIDE. IT SMELLS LIKE ROTTEN EGGS. I HAVE BROUGHT THE EXPLORER BACK 3 TIMES TO THE DEALER AND THE CANNOT FIX IT. IT HAS BEEN AT THE DEALERSHIP FOR OVER 8 WEEKS.
Read More...NHTSA ID Number: 11359957
Complaint Date: 2020-09-19
Fail Date: 2020-04-16
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2016
Summary
POWER LOCKS GET STUCK ON EITHER LOCK OR UNLOCKED NOT ALLOWING ME TO EITHER LOCK OR UNLOCK THE CAR DOOR ON DRIVER AND BACK PASSENGER DOOR. PLASTIC STRIPPING PANELS ON FRONT DRIVER AND PASSENGER DOORS ARE COMING OFF AND THE PANELS CONNECTED TO THE WINDSHIELD ON BOTH SIDES. POWER SEATS DO NOT HOLD THE MEMORY OF WHERE IT WAS LEFT. THE SEAT GOES ALL THE WAY UP TO THE STEERING WHEEL WHEN MEMORY BUTTONS ARE PRESSED OR IF THE KEYLESS CODE ON THE DOOR IS USED TO UNLOCKED THE CAR. KEYLESS ENTRY WILL UNLOCK WITHOUT TO CODE BEING TYPED IN CORRECTLY. USING THE FIRST THREE NUMBERS CAN UNLOCK THE DOOR. ALL OF THESE THINGS HAPPEN WILL THE CAR IS STATIONARY.
Read More...NHTSA ID Number: 11359956
Complaint Date: 2020-09-19
Fail Date: 2020-08-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAVERSE
Model Year: 2014
Summary
THE AIRBAG NEEDS SERVICE GOING ON AND OFF BUT DOESN'T SHOW A CODE AT DEALERSHIP. WHILE DRIVING SPEED REDUCES TO 15MPH OUT OF NOWHERE ONCE RESTARTED NO CODES SHOW. CAR DIES WHILE DRIVING RANDOMLY. NO CHECK ENGINE LIGHTS COMING ON JUST EXTREMELY DANGEROUS TO DRIVE.
Read More...NHTSA ID Number: 11359955
Complaint Date: 2020-09-19
Fail Date: 2020-07-19
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CHARGER
Model Year: 2019
Summary
I HAVE A ENGINE PROBLEM WITH MY CAR WHICH IS COMES UNDER WARRANTY I WENT TO THE DEALERSHIP THEY TOLD ME I STILL HAVE TO PAY FOR EVERYTHING I JUST BOUGHT MY CAR THIS YEAR THE ENGINE JUST SHUT DOWN ON THE ROAD WITHOUT ANY REASON. IT DIDN'T GIVE ANY WARNING
Read More...NHTSA ID Number: 11359954
Complaint Date: 2020-09-19
Fail Date: 2020-09-12
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-250
Model Year: 2018
Summary
WHILE TRAVELING ON INTERSTATE AT HIGHWAY SPEEDS (65-75MPH), A VIOLENT SHAKING AND VIBRATION BEGAN SUDDENLY. POTHOLES OR SUDDEN JARRING, SUCH AS TRAVELING OVER A BRIDGE EXPANSION JOINT, SEEMS TO TRIGGER THE INCIDENTS. THE VEHICLE CONTINUES TO SHUDDER AND VIBRATE WITH SUCH INTENSITY, IT MAKES STEERING AND EVEN HOLDING THE STEERING WHEEL TENUOUS AND UNPREDICTABLE. THE VIBRATION DOESN'T DISAPPEAR UNTIL THE VEHICLE HAS SLOWED TO LESS THAN 40 MPH. IT IS A TERRIFYING LOSS OF CONTROL WHILE MOVING AT HIGH SPEED. ROUGH PAVEMENT OR TRANSITIONS IN THE PAVING SURFACE SEEMS TO TRIGGER IT. IT HAS BEGUN AT SPEEDS AS LOW AS 60MPH AND AS HIGH AS 75MPH. I HAVE VIDEO WHICH SHOWS THE EFFECT INSIDE THE PASSENGER COMPARTMENT. THIS IS A 2018 F250 WITH 46K MILES AND FULLY STOCK EVERYTHING. NEVER BEEN MODIFIED OR USED FOR HEAVY OFF ROAD OR TOWING USE.
Read More...NHTSA ID Number: 11359953
Complaint Date: 2020-09-19
Fail Date: 2020-09-12
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2008
Summary
LOW BEAMS DRIVER'S SIDE WON'T WORK. REPAIR MECHANIC SAYS IT IS A FAULTY TIPM MODULE SHORTING OUT AND NEEDING TOTAL REPLACEMENT. NOTICED SIGNIFICANT NUMBER OF OWNERS WITH THE SAME PROBLEM. REPAIRS COSTING CLOSE TO $1000.OO. WHERE IS THE GOVERNMENT RECALL?
Read More...NHTSA ID Number: 11359952
Complaint Date: 2020-09-19
Fail Date: 2020-08-22
Manufacturer’s Name: Volvo Car USA, LLC
Vehicle/Equipment Make: VOLVO
Vehicle/Equipment Model: C70
Model Year: 2012
Summary
DRIVE SIDE DOOR OPENS UNEXPECTEDLY WHILE DRIVING. THIS HAPPENS AT CITY AND HIGHWAY SPEEDS. THE PROBLEM IS WITH THE DOOR LATCH, AND SEEMS TO BE AN IDENTICAL ISSUE THAT IS COVERED IN A RECALL FOR THE VOLVO S60 AND V60. IT SHOULD BE NOTED THAT THE C70 IS THE CONVERTIBLE VERSION OF THE S60. SINCE THIS IS A SAFETY ISSUE, THE EXISTING RECALL FOR THE S60 SHOULD BE EXTENDED TO THE C70.
NHTSA ID Number: 11359951
Complaint Date: 2020-09-19
Fail Date: 2020-07-16
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2019
Summary
ONCE I LEARNED OF THE RECALL, I MADE AN APPOINTMENT IN MID-JULY. WHEN I WENT TO MY APPOINTMENT, THE ADVISOR WAS NOT THERE, THE PART WAS NOT ORDERED, AND A DIFFERENT ADVISOR SAID THEY WOULD ORDER THE PART AND IT WOULD ARRIVE WITHIN A WEEK. AFTER MORE THAN A WEEK, I CALLED TO CHECK WHAT WAS GOING ON AND THEY SAID THE PART WAS STILL WAITING TO BE DELIVERED THE FOLLOWING DAY AND I WOULD RECEIVE A PHONE CALL WHEN IT ARRIVED. I DID NOT RECEIVE ANY PHONE CALL OR NOTIFICATION THAT THE PART WAS IN STOCK TO BE INSTALLED. ABOUT A WEEK AFTER THAT, I RECEIVED A TEXT AND EMAIL STATING THAT THE WORK ON MY CAR (RECALL) WAS COMPLETED AND THEY WANTED MY FEEDBACK. SINCE I SHOWED UP FOR MY APPOINTMENT TO HAVE THE RECALL WORK COMPLETED, IT HAS BEEN MORE THAN TWO MONTHS AND I HAVE NOT RECEIEVED ANY CALL OR NOTICE FROM THIS HONDA DEALERSHIP TO REMEDY THE SITUAION. I CALLED THEM THIS PAST WEEK, LEFT A VOICEMAIL, SPOKE TO A DIFFFERENT ADVISOR WHO COULD NOT TELL ME WHY I HAVE YET TO HAVE THE RECALL COMPLETED, AND SAID I WOULD RECEIVE A PHONE CALL FROM THE SECOND ADVISOR (THE ONE WHO ORDERED THE PART WHEN MY ADVISOR WAS NOT PRESENT). I HAVE YET TO RECEIEVE ANY COMMUNICATION FROM THIS DEALERSHIP ABOUT THIS RECALL OR HOW TO CORRECT THIS SITUATION.
NHTSA ID Number: 11359950
Complaint Date: 2020-09-19
Fail Date: 2020-09-18
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: TERRAIN
Model Year: 2020
Summary
WHEN REVERSING OUT OF A PARKING SPOT, BRAKES FAILED CAUSING ACCIDENT. MULTIPLE ATTEMPTS TO DEPRESS BRAKE PEDAL WITH NO BRAKING. HIT A PARKED CAR. AFTER SHUTTING CAR OFF AND ATTEMPTING TO MOVE VEHICLE BRAKES DID ENGAGE AND RESPOND CORRECTLY. REAR DAMAGE TO TERRAIN OCCURRED REQUIRING TOWING.
Read More...NHTSA ID Number: 11359949
Complaint Date: 2020-09-19
Fail Date: 2020-02-24
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL S
Model Year: 2017
Summary
MY 2017 MODEL S HAS HAD ISSUES WITH THE MCU WHEREBY THE CENTER SCREEN WOULD RESTART WHILE DRIVING. MANY OCCASIONS I WOULD BE BACKING OUT OF MY GARAGE AND CENTER SCREEN WOULD RESTART OR GO BLACK FOR EXTENDED TIME RESULTING IN NO BACK UP CAMERA OR TURN SIGNAL ACCESS. EARLIER THIS YEAR BEFORE COVID, I BACKED OUT OF MY GARAGE TO GO DROP OF MY KIDS AT SCHOOL. AND, THE CENTER SCREEN WAS BLACK FOR THE WHOLE TRIP - NO ACCESS TO BACK UP CAMERA, TURN SIGNALS, OR DEFROST CONTROLS.
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