Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11362285
Complaint Date: 2020-10-01
Fail Date: 2020-09-13
Manufacturer’s Name: Mercedes-Benz
USA, LLC
Vehicle Make: MERCEDES-BENZ
Vehicle Model: E350
Model Year: 2017
Summary
ON SUNDAY 9/13 DRIVING AT 55 MPH ON THE HIGHWAY I HEARD WHAT SOUNDED LIKE A GUNSHOT AND THEN GLASS JUST FELL ON ME FROM EVERYWHERE CAUSING ME TO SWERVE ALL OVER THE ROAD AND I THOUGHT IT HAD TO BE SOMETHING I FELL OFF THE 18 WHEELER TRACTOR TRAILER NEAR ME AND I CHASED HIM DOWN AND HE ALMOST RAN ME OFF THE ROAD AND KILLED ME WE GOT INTO AN ALTERCATION ONLY TO FIND OUT IS A DEFECT FROM MERCEDES. IF SOMEONE COULD PLEASE CALL ME [XXX]OR EMAIL ME AT [XXX]. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID Number: 11362284
Complaint Date: 2020-10-01
Fail Date: 2020-09-30
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2009
Summary
I WAS GETTING THE BACK TIRES PUT ON AND THEY NOTICED WHEN THE BACK UNIBODY IS ROTTED OUT.
Read More...NHTSA ID Number: 11362283
Complaint Date: 2020-10-01
Fail Date: 2020-06-15
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: MALIBU
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU. THE CONTACT STATED WHILE PARKING THE VEHICLE, THE CONTACT ATTEMPTED TO SHIFT INTO PARK HOWEVER, AN ERROR MESSAGE "PLEASE SHIFT TO PARK" WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT MANIPULATED THE GEAR SHIFTER UNTIL THE GEAR SHIFTER ENGAGED INTO PARK. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THAT THE TRANSMISSION GEAR POSITION SELECTOR NEEDED TO BE REPLACED. CHUCK NASH CHEVROLET BUICK GMC LOCATED AT 3209 N. INTERSTATE 35 FRONTAGE RD, SAN MARCOS, TX 78666, (512) 253-8815, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V245000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
NHTSA ID Number: 11362282
Complaint Date: 2020-10-01
Fail Date: 2020-03-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: WRANGLER
Model Year: 2019
Summary
AT HIGHWAY SPEEDS WHEN GOING OVER APPROACH TO BRIDGE ,POTHOLE ,EVEN ROAD REFLECTORS JEEP WRANGLERS2 DOORS CAN GO INTO A VIOLENT SHAKING OF STEERING WHEEL AND FRONT TIRES AND SUSPENSION. THE DEALERS CALL IT THE DEATH WOBBLE.IF YOU HIT YOUR BRAKES ITS EVEN WORSE. YOU MUST JUST HANG ON AND RELEASE YOUR GAS PEDAL TILL IT FINALLY COMES UNDER CONTROL. THIS WOLD BE ESPECIALY DANGEROUS DURING RAIN OR WORSE ICE OR SNOW .JEEP SHOULD BE ABLE TO ADD A STABILIZER OR SOMETHING TO THE SUSPENSION TO CONTROL THIS CONDITION. IF THEY CAN NAME IT THEY SHOULD BE ABLE TO FIX IT.
NHTSA ID Number: 11362281
Complaint Date: 2020-10-01
Fail Date: 2020-09-23
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2007
Summary
I WAS PREPARING TO PUT THE CAR IN REVERSE TO BACK OUT OF A PARKING SPOT. WHEN I DEPRESSED THE BRAKE PEDAL, IT WENT ALL THE WAY TO THE FLOOR. I HAD NOT HAD ANY PREVIOUS PROBLEMS. I DID MANAGE TO GET IT HOME BECAUSE I HAD ABOUT 2" OF BRAKE DOWN AT THE FLOOR AND I ONLY HAD ABOUT 4 MILES TO GET HOME. A FRIEND OF MINE WHO LIVES IN ANOTHER STATE HAS 3 SUBARUS AND IS AN EXCELLENT MECHANIC. ONE IS A 2007 FORESTER JUST LIKE MINE AND HE SUGGESTED IT COULD BE THE MASTER CYLINDER. WE CHANGED THE MASTER CYLINDER AND WERE BEGINNING TO BLEED THE BRAKES WHEN MY HUSBAND SAW THE BRAKE FLUID SQUIRTING OUT OF THE REAR BRAKE LINES NEAR THE PASSENGER SIDE. WE LOOKED CLOSER AND THERE WAS A PINHOLE IN THE BRAKE LINE NEAR THE 4-WAY JOINT CONNECTOR AND BOTH WERE COVERED WITH CORROSION. I TOOK A PHOTO OF IT AND SENT IT TO MY FRIEND. HE FOUND THE RECALL INFORMATION AND SENT IT TO ME. THE PHOTO FROM THE RECALL ARTICLE LOOKED EXACTLY LIKE THE ONE I HAD SENT HIM OF MY CAR'S PROBLEM. I CALLED THE SUBARU DEALER NEAREST ME AND TOLD THEM THE PROBLEM. THEY SAID THEY COULD NOT DO ANYTHING SINCE THE RECALL COVERED FORESTERS FROM 2009-2013 BUT IT DID COVER LEGACY AND OUTBACK FROM 2005-2009 AND 2008-2011 SUBARU IMPREZA, WRX, AND STI. I FEEL SINCE IT IS A SAFETY ISSUE AND HUNDREDS OF THOUSANDS OF THEIR VEHICLES WERE AFFECTED, THAT THEY SHOULD HONOR IT AND REPAIR MY 2007 FORESTER BECAUSE IT IS THE SAME ISSUE. I ASKED TO SPEAK WITH SOMEONE HIGHER UP AND SHE GAVE ME THE NATIONAL SUBARU NUMBER. I SPOKE WITH 3 PEOPLE LAST EVENING AND ONE CALLED ME TODAY. THEY REFUSED TO REPAIR MY CAR. IT IS THE NEWEST CAR I HAVE EVER OWNED AND I HAVE HAD IT A LITTLE LESS THAN 2 YEARS. CAN YOU HELP ME, PLEASE? I HAVE NO BRAKES, I AM NOT RICH, I NEED HELP PLEASE. HTTPS://NHOILUNDERCOATING.COM/SUBARUS-RECALLED-FOR-BRAKE-LINE-CORROSION/ HTTPS://SUBARU.OEMDTC.COM/62/WQK-47-BRAKE-LINE-CORROSION-2005-2014-SUBARU
NHTSA ID Number: 11362280
Complaint Date: 2020-10-01
Fail Date: 2020-09-03
Manufacturer’s Name: Ford Motor Company
Vehicle Make: LINCOLN
Vehicle Model: CORSAIR
Model Year: 2020
Summary
WHILE DRIVING A RANDOM POP NOISE IS HEARD AND FELT UNDER THE DRIVER SIDE FLOOR BOARD. WHEN PARKING AND PUTTING CAR IN REVERSE OR IN DRIVE CAN REPLICATE THE SAME POPPING NOISE AS WELL AS AND FEEL THE POP UNDER THE FOOT ON DRIVERS SIDE.
Read More...NHTSA ID Number: 11362279
Complaint Date: 2020-10-01
Fail Date: 2020-09-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2017
Summary
DRIVING DOWN A ROAD AT 55MPH AND HEADLIGHTS WENT OUT AND COULD NOT SEE ANYTHING FOR SEVERAL SECONDS AS IT WAS NIGHT TIME AND IT WAS PITCH BLACK. FRANTICALLY TRIED ALL THE LIGHT OPTIONS AND TURNED THE LIGHT KNOB ALL THE WAY TO THE RIGHT AND HAD SOME LIGHT JUST IN TIME TO SLAM MY BRAKES TO NOT HIT A DEER. MADE IT HOME AND CHECKED THE LIGHTS. HIGH BEAMS WORKED BUT BOTH LOW BEAMS DID NOT. REPLACED BULBS AND STILL DIDN'T WORK. LOOKED FOR A FUSE/RELAY BUT DOESN'T SEEM TO HAVE ONE. AUTO SENSING AND LOW BEAM DOES NOT WORK, SHOULD BE A SAFETY RECALL ON TIPM OR WHATEVER DEVICE IS MALFUNCTIONING.
Read More...NHTSA ID Number: 11362278
Complaint Date: 2020-10-01
Fail Date: 2020-09-08
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: TUCSON
Model Year: 2016
Summary
THERE IS A STRESS CRACK IN THE WINDSHIELD. WE NOTICED IT IN THE MONTH OF SEPTEMBER. THE WINDSHIELD HAS NOT BEEN REPLACED AND THE CRACK CAME OUT OF NO WHERE. IT IS COMPLETELY SMOOTH INSIDE AND OUT. THE WINDSHIELD REPLACEMENT COMPANIES I HAVE CALLED USUALLY SAY THIS IS DUE TO INCORRECT INSTALLATION OF A WINDSHIELD.
Read More...NHTSA ID Number: 11362277
Complaint Date: 2020-10-01
Fail Date: 2020-09-30
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 FORD F-150. THE CONTACT STATED THAT WHILE IN A PARKING LOT, THE BRAKE PEDAL WAS DEPRESSED TO SHIFT FROM PARK TO DRIVE, AFTER RELEASING THE PEDAL THE VEHICLE WAS COASTING IN THE PARKING LOT, THE BRAKE WAS DEPRESSED AGAIN AND TRAVELLED TO THE FLOORBOARD. THE CONTACT STATED HE HAD TO SWERVE FROM COLLIDING WITH ANOTHER VEHICLE. THE PARKING BRAKE WAS APPLIED TO STOP THE VEHICLE. THE VEHICLE WAS SHIFTED TO PARK AND TURNED OFF. THE BRAKE FLUID LEVEL AND PARKING BRAKE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT HE EXITED THE VEHICLE AND UPON OPENING THE HOOD DISCOVERED THAT THE BRAKE FLUID RESERVOIR WAS EMPTY. THE CONTACT STATED THAT HE PARKED THE VEHICLE AND WENT TO AUTOZONE FOR BRAKE FLUID. THE BRAKE FLUID WAS ADDED TO THE VEHICLE, THE VEHICLE WAS RESTARTED, THE BRAKE PEDAL WAS DEPRESSED SEVERAL TIMES UNTIL THE BRAKES WAS OPERATIONAL. THE CONTACT DROVE TO HIS RESIDENCE, WHERE THE VEHICLE WAS PARKED WITH THE PARKING BRAKE APPLIED. THE CONTACT STATED THAT THE FAILURE REOCCURRED WHILE STOPPING ON A HILL. THE VEHICLE WAS DRIVEN BACK TO THE RESIDENCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V332000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO REMEDY THE FAILURE WAS NOT AVAILABLE. THE VEHICLE WAS TOWED TO THE DEALER FRITTS FORD (8000 AUTO DR, RIVERSIDE, CA 92504) WHERE IT WAS AWAITING DIAGNOSIS AND REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
NHTSA ID Number: 11362276
Complaint Date: 2020-10-01
Fail Date: 2020-08-27
Manufacturer’s Name: Alcoa, Inc
Vehicle Make: MERCEDES-BENZ
Vehicle Model: SPRINTER 3500
Model Year: 2017
Summary
RMP SENSOR FAILED CAUSING VEHICLE TO LOSE ANTI LOCK BRAKES, TRACTION CONTROL AND CRUISE CONTROL. PLUS FORCED VEHICLE INTO LIMP MODE SO IT WOULD BARELY MOVE TO REST AREA TO CALL FOR ASSISTANCE. I'VE BEEN TO THREE DEALERSHIPS WITH THIS ISSUE AND THEY ARE ALL VERY AWARE THAT THESE FAULTY SENSORS EXIST. THEY HAVE BEEN AND ISSUE FOR YEARS PUTTING 100S IF NOT THOUSANDS OF SPRINTER OWNERS AT EXTREME RISK WITH LOSS OF ANTI LOCK BRAKES AND TRACTION CONTROL AT THE SAME TIME. MERCEDES BENZ NEEDS TO CORRECT THIS FAULTY PART AND RECALL ALL VEHICLES AND FIX
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