Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11751249

Complaint Date: 2026-07-18

Fail Date: 2025-11-20

Manufacturer Name: Mazda Motor Corp.

Vehicle Make: MAZDAeBay logo

Vehicle Model: CX-30

Model Year: 2022


Summary

The rear wheel bearing failed at approximately 50k miles, causing grinding noise, humming, vibration, steering pull. It was replaced by MazdaeBay logo under warranty in 2025. The wheel bearing failed again at approximately 59k miles. I have seen reports from other CX-30 owners describing the same recurring wheel bearing failure. This is a known issue that Mazda has not been resolving for the owners and there need to be a recall for this issue.

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NHTSA ID Number: 11751248

Complaint Date: 2026-07-18

Fail Date: 2026-07-18

Manufacturer Name: NissaneBay logo North America, Inc.

Vehicle Make: NISSANeBay logo

Vehicle Model: ROGUE

Model Year: 2024


Summary

While driving on hight speed traffic NissaneBay logo Rogue CVT Malfunction poped-up on info-screen and all light turn on the cluster, vehicle just allowed me to stop (not a safe area), the issue the engine would disable operation. Could not drive to a safe place The vehicle was in a highway danger zone.Until 30-40 minutes after would allow u to drive to a safe area. This is a big issue for the owners, feels like they are protecting the engine and the transmission for the dealership and forgetting the people in the vehicle for their safety. Running the risk of injuries or even death for the driver and passengers. They should allow drivability of vehicle. This rouge has on 18,000 miles

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NHTSA ID Number: 11751247

Complaint Date: 2026-07-18

Fail Date: 2026-07-01

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: EDGE

Model Year: 2020


Summary

At approximately 100,000 miles vehicle began shuddering at 25mph and 35mph. At 103,000 miles the transmission needs a full rebuild. Im told this is a $7,500 repair job and I still owe over $20,000.00.

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NHTSA ID Number: 11751246

Complaint Date: 2026-07-18

Fail Date: 2025-09-25

Manufacturer Name: HondaeBay logo (American Honda Motor Co.)

Vehicle Make: HONDAeBay logo

Vehicle Model: ODYSSEY

Model Year: 2025


Summary

The vehicle experiences dangerous, unexpected engine stalling immediately following an Auto Idle Stop event. Upon coming to a complete stop at intersections, the engine shuts off as designed, but fails to automatically restart when the brake pedal is released. The vehicle completely locks up, leaving my family stranded in live traffic and requiring a manual reset of the ignition, which takes time to restart several minutes or longer. The local HondaeBay logo dealership states they cannot duplicate the intermittent issue, posing a severe ongoing safety hazard. HondaeBay logo has a ticket open for the year of my Honda but has yet to approve or make a fix. It's happened several times first notice it back on XXX and HondaeBay logo dealer could not duplicate the issue so they did nothing. It has happened several additional times before now but this last time it happened XXX we were on a highway at night and it almost caused us to be rear-ended. The first times it happened back in XXX I sent them a photo of the dashboard light up when it was stalled, but they said they couldn't duplicate the issue and did not fix anything. This was all done through First Texas Honda in [XXX], which is where the vehicle is at now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA ID Number: 11751245

Complaint Date: 2026-07-18

Fail Date: 2025-03-11

Manufacturer Name: Mercedes-BenzeBay logo USA, LLC

Vehicle Make: MERCEDES-BENZeBay logo

Vehicle Model: C220

Model Year: 2015


Summary

The sunroof panel being cracked on this car is a well known and documented issue. There have been several recalls for it just not on my specific model. Yet I’m just like them, stuck with a broken in half sunroof panel that let water seep in and ruin my sunroof twice now, and the only fix is to pay $4500. This is insanely high for the small panel I’m talking about.

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NHTSA ID Number: 11751244

Complaint Date: 2026-07-18

Fail Date: 2023-12-05

Manufacturer Name: HyundaieBay logo Motor America

Vehicle Make: HYUNDAIeBay logo

Vehicle Model: ELANTRA

Model Year: 2019


Summary

The car was driving on the highway and out of nowhere the car just stopped in the middle of the highway. I brought it to my mechanic who said the car was rapidly consuming oil and my cars engine was seizing. and he safely brought me and the car to Atlantic HyundaieBay logo where I had bought the car to have them diagnose and fix the issue. After several days they diagnosed the issue as a simple oil pan issue and replaced the oil pan and sent me on my way. The same issue with the engine seizing up in the middle of driving on the highway endangering my life and others. I am still terrified thinking of this. We brought car back to HyundaieBay logo by tow truck because I was scared to drive it and after 2 weeks of waiting they then told me the car needed new engine however they never mentioned what I later discovered was a serious recall for this specific engine . Upon further research my car was listed under the recall however before I bought the car it says it passed the test to see if it needed engine replacement under recall 203 . They knowingly said my vehicle was safe they sold it to me knowing it was unsafe and then they put a bandaid ( oil pan) and sent me on my way knowing I was in danger. I am lucky to be alive because the car stalled out on a major highway .

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NHTSA ID Number: 11751243

Complaint Date: 2026-07-18

Fail Date: 2026-07-13

Manufacturer Name: Mercedes-BenzeBay logo USA, LLC

Vehicle Make: MERCEDES-BENZeBay logo

Vehicle Model: GLC 300 4MATIC

Model Year: 2024


Summary

The vehicle presented multiple warnings/errors before shutting down on the street in traffic on June 23, 2026. Warnings such as Collision Detected, Blind Spot Assist and Exit Warning Inoperative, PRE-SAFE Inoperative, System Failure Detected, Service Required Do Not Shift Gear, along with various lights on the dashboard which includes the Check Engine Light. The vehicle was towed to local MercedeseBay logo Benz dealership which reported the issue was with a drive train module that required a software update, the update was performed and vehicle was returned to me on June 25, 2026. On June 28, 2026 the warnings Blind Spot Assist and Exit Warning Inoperative, and PRE-SAFE Inoperative messages returned. Then on July 13, 2026 the vehicle shut down completely again in the same manner and error messages as initially reported. The vehicle was then towed to another dealership who reported seeing the same error messages, however they have not been able to replicate the issue after resetting the software.

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NHTSA ID Number: 11751242

Complaint Date: 2026-07-18

Fail Date: 2026-07-16

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: GMCeBay logo

Vehicle Model: TERRAIN

Model Year: 2020


Summary

I was traveling down the interstate at 70mph. Traffic began slowing ahead of me. I hit the brakes and the pedal was rock hard and I could not stop my vehicle safely. Service brake assist light flashed momentarily. Ended up being the vacuum pump. I was told by the dealership I had it towed to that the vacuum pump had broken off and failed. This was an absolutely horrifying situation that could have caused severe injury or death.

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NHTSA ID Number: 11751241

Complaint Date: 2026-07-18

Fail Date: 2025-07-01

Manufacturer Name: KiaeBay logo America, Inc.

Vehicle Make: KIAeBay logo

Vehicle Model: SPORTAGE

Model Year: 2022


Summary

I am submitting this complaint regarding the positive battery terminal fuse block (battery terminal/fusible link assembly) on my 2022 KiaeBay logo Sportage. The component is currently installed on the vehicle and is available for inspection upon request. I purchased this vehicle in 2024, when it was only about two years old. Because of the vehicle's age, I did not expect to experience major electrical problems. Approximately one year after purchasing it, in June, the battery failed and I had to purchase a brand-new replacement battery. Then, only about three months later, that replacement battery also failed and had to be replaced with another new battery. Having two batteries fail within such a short period on a relatively new vehicle made me believe there was an underlying electrical problem rather than simply defective batteries. As the problem continued to worsen, I discovered that the issue appeared to be related to the positive battery terminal fuse block connection. The connection became intermittent, and the vehicle would not reliably start because electrical power was not consistently passing through the battery terminal assembly. To temporarily restore the connection, a small metal key was carefully placed between the fuse block connection and the battery terminal. This was never intended to be a repair, but it was the only way to make the electrical connection so the vehicle would start. With the metal key in place, the vehicle would start and operate. Recently, the vehicle was exposed to snow and moisture. After that, the temporary connection stopped working and the vehicle would no longer start. I removed the metal key, allowed the connection to dry, and then inserted a small folded piece of aluminum foil into the same location to temporarily restore the electrical connection. The aluminum foil is still in place because it is currently the only way I can start the vehicle and drive it to a KiaeBay logo dealership for inspection and replacement of the failed component. I

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NHTSA ID Number: 11751240

Complaint Date: 2026-07-18

Fail Date: 2026-07-07

Manufacturer Name: MazdaeBay logo Motor Corp.

Vehicle Make: MAZDA

Vehicle Model: CX-5

Model Year: 2025


Summary

At about 6:50am July 7th 2026, I was getting in the exit lane of interstate 50 to exit. I merge into the lane and being applying my breaks since I was going about 55-60mph. However, my vehicle did not slow down. I began to press harder, it still did not slow down, so I pressed as hard as I could because I was rapidly approaching stopped vehicles. The vehicle began to make a grinding sound, it started shaking, and then a "break" light appeared on the instrument panel. After this it came to a sudden and violent stop. I have taken it to the dealership for similar issues many times since I got the vehicle in October 2025. Each time they state that they cannot replicate the issue and the vehicle operates as it should. It is under warranty so I have not taken anywhere other than the MazdaeBay logo dealership.

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THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
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