Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11751289

Complaint Date: 2026-07-18

Fail Date: 2026-07-17

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: HONDAeBay logo

Vehicle Model: RIDGELINE

Model Year: 2020


Summary

2020 HondaeBay logo Ridgeline-Internal failure, multi purpose camera. Multiple lights on dashboard and codes associated with driving support system, Collision Mitigation, Braking System, Lane keeping assist system, Road departure mitigation, Transmission System error. All these are showing up because of the front camera going out due to overheating. Dealership quoted $1197.20 for replacement. Multiple safety violations making vehicle unsafe to drive. Extended warranty will not cover.

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NHTSA ID Number: 11751288

Complaint Date: 2026-07-18

Fail Date: 2026-07-18

Manufacturer Name: TeslaeBay logo, Inc.

Vehicle Make: TESLAeBay logo

Vehicle Model: MODEL 3

Model Year: 2018


Summary

As I was backing out of the driveway I heard a strange noise and the steering started feeling crunchy. I parked the car and when I got out I saw a very large bolt on the ground that appears to have dropped out of the car. This seems to be the same issue as described in safety recall 23V-235. TeslaeBay logo is saying my vin isn’t included and not covered despite the safety recall expiring including this manufacturing date range.

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NHTSA ID Number: 11751287

Complaint Date: 2026-07-18

Fail Date: 2026-07-17

Manufacturer Name: General MotorseBay logo, LLC

Vehicle Make: GMCeBay logo

Vehicle Model: TERRAIN

Model Year: 2020


Summary

The back passenger seat exploded and caught fire, burning the back of the seat in front and burning the ceilings. Inside the whole vehicle is black from smoke damage. Incident assessed by fire marshal who has ruled as electrical issue. No warning lights or systems displayed anything.

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NHTSA ID Number: 11751286

Complaint Date: 2026-07-18

Fail Date: 2026-07-09

Manufacturer Name: KiaeBay logo America, Inc.

Vehicle Make: KIA

Vehicle Model: STINGER

Model Year: 2018


Summary

My vehicle is exhibiting a loss of drive power, particularly uphill, with a diagnostic code of P0088 (Fuel Rail/System Pressure Too High). This is the same defect addressed by recall campaign 23V634000 (Kia SC281), covering the high-pressure fuel pump / fuel control valve plunger on 2018-2021 Stinger vehicles. I had the SC281 recall repair completed on this vehicle on Novermber 16th 2024. I am now experiencing the same symptom and code the recall was meant to fix, indicating the repair did not resolve the defect. The original repair only updated the software but did not replace the fuel pump. The dealer, Jack Daniels KiaeBay logo in NJ, has quoted me a $250 diagnostic fee before proceeding further. Under the National Traffic and Motor Vehicle Safety Act (49 U.S.C. § 30120), once a safety recall has been issued, the manufacturer is required to remedy the defect, including diagnosis tied to that defect, free of charge to the owner. This applies whether the issue is addressed as a continuation of SC281, a revised action (I was told a repair labeled "SC281Y" applies, though it does not currently appear in the dealer's system under my VIN), or simply as a recurrence of the same defect after an incomplete repair. The SC281Y memo from Kia is PROOF that KiaeBay logo knows the original SC281 fix did NOT resolve the defect for my car. This is a dangerous situation that KIA MUST resolve. I am requesting that Kia: 1. Confirm my VIN against campaign 23V634000 and clarify the status of any SC281Y follow-up action. 2. Investigate why the original SC281 repair did not resolve the defect. 3. Waive the $250 diagnostic fee, as it is tied to a defect already covered under an open federal safety recall. 4. Perform any necessary repair at no cost to me.

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NHTSA ID Number: 11751285

Complaint Date: 2026-07-18

Fail Date: 2026-07-17

Manufacturer Name: HyundaieBay logo Motor America

Vehicle Make: HYUNDAIeBay logo

Vehicle Model: SONATA

Model Year: 2014


Summary

I am submitting this complaint because I believe this issue presents a serious safety concern. My 2014 Hyundai Sonata experienced a failure related to the steering angle sensor, causing the ESC, ABS, and traction control warning lights to illuminate while driving. As a result, these important safety systems lost functionality and were no longer available to assist in maintaining vehicle stability and traction during normal driving conditions. This failure occurred without warning and required replacement of the steering angle sensor, followed by a required calibration. A critical steering-related component should not fail under normal driving conditions, especially when its failure can disable multiple electronic safety systems. Drivers may not immediately realize that these systems are no longer functioning, increasing the potential risk during emergency maneuvers, wet road conditions, or sudden avoidance situations. While researching this issue, I found that many other Hyundai owners have reported similar steering and electronic stability control problems. I respectfully request that NHTSA investigate whether steering angle sensor failures, related steering system components, or the associated calibration requirements represent a widespread defect affecting 2011–2014 HyundaieBay logo Sonata vehicles. If this issue is determined to be common, I ask that Hyundai be required to address the defect through an appropriate recall or extended warranty program so owners are not responsible for repairs involving a critical vehicle safety system.

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NHTSA ID Number: 11751284

Complaint Date: 2026-07-18

Fail Date: 2026-07-18

Manufacturer Name: GOODYEAReBay logo DUNLOPeBay logo TIRES NORTH AMERICA, LTD

Vehicle Make: GOODYEAReBay logo

Vehicle Model: ASSURANCE

Model Year: 9999


Summary

I was driving on the interstate and the tread just separated from the sidewalks. 235/65R17. I didn’t hit anything. There was no damage to the tire. It just disintegrated.

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NHTSA ID Number: 11751283

Complaint Date: 2026-07-18

Fail Date: 2025-03-09

Manufacturer Name: Hyundai Motor America

Vehicle Make: HYUNDAI

Vehicle Model: PALISADE

Model Year: 2025


Summary

The issue my car is having happens when the car is but I am at a complete stop and the auto on/off stop engages. I start again and turn the wheel all the way to the left and begin to drive. The wheel locks, then violently snaps back. In some instances it will set off the sensors and disengage the vehicle while I’m pulled out into traffic. I have brought this to the dealerships attention as well as corporate HyundaieBay logo. I was told they were able to recreate the problem and it is standard operating procedure. I was given a loaner vehicle and it did not perform this way and so I am doubtful but have also heard may others complain of the same issue.

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NHTSA ID Number: 11751282

Complaint Date: 2026-07-18

Fail Date: 2026-01-01

Manufacturer Name: KiaeBay logo America, Inc.

Vehicle Make: KIAeBay logo

Vehicle Model: SPORTAGE

Model Year: 2021


Summary

The infotainment center screen in my 2021 Kia Sportage is DELAMINATING. The uv gel adhesive that holds the screen is failing. This is a known widespread safety issue as many controls are handled through the infotainment touch screen as well as the screen displaying the back up camera visability. You should force Kia to fix this problem past 3 years /36000 miles! Please advise me.

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NHTSA ID Number: 11751281

Complaint Date: 2026-07-18

Fail Date: 2026-07-06

Manufacturer Name: HyundaieBay logo Motor America

Vehicle Make: HYUNDAI

Vehicle Model: TUCSON HYBRIDeBay logo

Model Year: 2025


Summary

Two days after buying the car while on a trip to [XXX], while driving 70 miles per hour on an interstate using cruise control, the car quickly breaked and our speed went down to about 40. Scared us to death. We pulled off the side of the road to regroup and understand what just happened. We didn't understand and continued and stopped using cruise. We found a Hyundai dealer in [XXX] and went to ask them if they could help. It was a salesman who first quizzed us about where we brought the car, why we didn't buy from them, and pointed to the cruise control button and told us to take it back to the dealer We purchased it from. We just went on our way. Since that time, this car has braked suddendly, on it's own at least 12 or 14 times. It doesn't just brake, it stops. We have almost been hit numerous times, the seat belt has kept me from hitting the steering wheel, dash or windshield several times during this sudden breaking. I took the car in fir the recall that was supposed to fix this problem. It has not. Twice last week it decided to brake twice, once putting us in a serious position on the roadway while making a left turn. I took it back today and explained the situation. After they had it a couple of hours, they told me nothing was wrong with it. I am afraid to drive it and I know what is happening on an irregular basis. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA ID Number: 11751280

Complaint Date: 2026-07-18

Fail Date: 2026-06-26

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: CHRYSLEReBay logo

Vehicle Model: VOYAGER

Model Year: 2021


Summary

Driving on I4 to Orlando noticed steering wheel sticking at 11 & 1 o'clock and steering wheel not returning to the straight position. No engine or any other lights illuminated. At dealership for two weeks waiting for back ordered steering rack.

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THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
108 Reviews
THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
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XTOOL D7S Bidirectional Scan Tool, 2026 AI-Assisted OBD2 Scanner Diagnostic Tool with FCA AutoAuth, All System Car Scanner, 39+ Resets, ECU Coding, PMI, Upgrade of D7, Crankshaft Relearn, CAN FD/DoIP
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