NHTSA ID Number: 768808

Incident Date: 2000-05-06

Manufacturer's Name: General Motors, LLC

Vehicle/Equipment Make: CHEVROLET

Vehicle/Equipment Model: IMPALA

Model Year: 2000
9999 If Unknown Or N/A

Vehicle Identification Number:

Vehicle Mileage At Failure:

Vehicle Speed:

Number Of Occurrences: 1000

Was Vehicle Towed: No

Consumer Location: GAGETOWN, MI

Summary of Complaint

THE STIFF/TIGHT STEERING ON MY IMPALA IS CAUSING MY HANDS, WRIST, ELBOW, SHOULDERS AND BACK TO BECOME VERY PAINFUL FINGERS. MY FINGERS ARE BENT AND TWISTED TO FIT TO THE CONTOUR OF THE STEERING WHEEL. WITH THIS TIGHT STEERING THE TEXTURE ON THE WHEEL WEARS OFF AND THE OPERATOR HAS TO GRASP THE WHEEL HARDER TO TURN THE WHEEL. HAVE TO USE TWO HANDS AND GRIP WHEEL HARD TO TURN IT. GO TO WEB SITE HTTP://PHOTOS.YAHOO.COM/MIKETOMICH FOR VIEWS OF OTHER PEOPLE WITH BENT FINGERS FROM SAME PROBLEM. POLICE OFFICERS ARE EXPERIENCING THE SAME BENDING AND TWISTING. THIS BENDING AND TWISTING RESULTS IN ARTHRITIS. THE POLICE ALSO COMPLAIN ABOUT THE WHEEL BEING TOO SMOOTH TO HOLD THE WHEEL (SAGINAW COUNTY SHERIFF DEPT). ALSO BAY COUNTY SHERIFF DEPTARTMENT DEPUTIES ARE COMPLAINING ABOUT BACK PAIN. REASON THEY HAVE THE BACK PAIN IS BECAUSE THE TORQUE THEY HAVE TO EXPERT ON THIS STIFF STEERING (WHICH IS MUCH MORE THEN IN THE PAST) TO TURN THE STEERING WHEEL GOES DIRECTLY TO THE SMALL OF THEIR BACK IN THEIR HIPS, BECAUSE THE HIPS ARE SECURED TO THE SEAT BY THE SEAT BELT. THE SEATS ARE VINYL, AND THE EXCESSIVE TORQUE TRANSMIT TO THE SECURED PART OF THE BODY (THUS BEING THE BACK/HIP AREA). THE STEERING WHEEL TORQUE REQUIRED TO TURN THE WHEEL GOES FROM A STATE OF THE MUSCLES BEING RELAXED TO AND IMMEDIATE TAUNTNESS WHICH RESULTS IN A SHOCK LOAD TO THE JOINTS IN THE BONES. WHEN MAKING A TURN, THE TORQUES REQUIREMENT DOESN'T EASE UP, IT BECOMES HARDER TO HOLD THE STEERING WHEEL IN A TURN THUS MORE TORQUE IS REQUIRED. TO MAKE A TURN REQUIRES ONLY 90% TURN OF THE WHEEL. THIS LIMITED USE PROVIDES A BREAK DOWN OF THE FLUIDS IN THE SOCKET. ANY MINOR STEERING ADJUSTMENTS WHILE DRIVING STRAIGHT DOWN THE ROAD REQUIRE THE MUSCLES TO SNAP TO ATTENTION TO MAKE THE ADJUSTMENT...THUS THE SHOCK LOADING OF THE JOINTS AND MUSCLES. WHILE DRIVING MY IMPALA, I MADE 68 STEERING ADJUSTMENTS IN A ONE MILE OF LEVEL ROAD, WHICH MEANT I FLEXED ALL THE REQUIRED MUSCLES TO ATTENTION 68. DT

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Complaint 768808 Documents

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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 1
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2000-05-06
(YYYY-MM-DD)

Date Added To File: 2002-11-01
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2002-10-24
(YYYY-MM-DD)

Date Purchased: 2000-03-01
(YYYY-MM-DD)

Was Original Owner: Yes

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: STEERING:HYDRAULIC POWER ASSIST SYSTEM

Anti-Lock Brakes: Yes

Cruise Control: Yes

Number Of Cylinders:

Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]

Fuel System: F

FI = Fuel Injection
TB = Turbo

Fuel Type: Gas

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: