NHTSA ID Number: 765553
Incident Date: 2002-08-01
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: 3VWSG69MX2M
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: SANTA CLARA, CA
Summary of Complaint
I BOUGHT 2002 JETTA FROM SUNNYVALE VOLKSWAGEN THIS APRIL AND LAST WEEK I CAME TO KNOW THAT A RECALL ON THE ABS CONTROL UNIT (NHTSA CAMPAIGN ID: 02V031000) APPLIES TO MY MODEL. I IMMEDIATELY CONTACTED VOLKSWAGEN OF AMERICA, INC. IF MY CAR HAS THE DEFECTIVE ABS UNIT OR NOT BUT THEY SAID THEY HAD NO IDEA. THEY SAID THEY CANNOT TELL FROM VIN OR ALL THE INFORMATION I PROVIDED TO THEM. I CONTACTED THEM AGAIN TO CONFIRM IF WHAT THEY HAD TOLD ME WAS CORRECT OR NOT AND THEY ADMITTED MY CAR STILL HAS THE DEFECTIVE ABS CONTROL UNIT. THE RECALL DATE WAS 02/04/2002 SO SUNNYVALE VOLKSWAGEN MUST HAVE KNOWN THAT MY CAR HAD THE DEFECTIVE ABS UNIT WHEN THEY SOLD IT TO ME. THE DEFECT NOT ONLY DECREASED MY CAR'S RESELL VALUE BUT ALSO PUT MY LIFE IN DANGER. WHEN I ASKED [XXX], THE SALE ASSOCIATE ASSIGNED TO ME, ABOUT 'SAFETY FIRST', HE SAID "LIKE, SEATBELT". THAT'S IT. MAYBE HE JUST WANTED TO SKIP THE SUBJECT BECAUSE OF THE ABS UNIT. I DID NOT BUY IT IF I WAS INFORMED OF THE RECALL THAT CAN RESULT IN A FIRE. MY CAR WAS ON SALE AND ACCORDING TO ONE OF THE MANAGERS (HIS NAME IS SAID, NOT SURE ABOUT SPELLING), THEY HAD 3 JETTA'S ON SALE SO I THINK THERE ARE TWO MORE JETTA OWNERS THAT PROBABLY DO NOT KNOW ABOUT THE RECALL. ALL OWNERS SHOULD RECEIVE RECALL NOTICE NO MATTER WHEN THEY BUY A CAR, BEFORE OR AFTER THE RECALL DATE. DEALERSHIPS LIKE SUNNYVALE VOLKSWAGEN PUT CAR OWNERS AND OTHER DRIVERS' LIVES IN DANGER. ALSO, CUSTOMER SUPPORT PEOPLE AT VOLKSWAGEN OF AMERICA, INC. NEED MORE TRAINING (I'M ASSUMING THEY DIDN'T GIVE ME FALSE INFORMATION KNOWINGLY).*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 765553 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: Yes
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2002-08-01
(YYYY-MM-DD)
Date Added To File: 2002-08-13
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2002-08-12
(YYYY-MM-DD)
Date Purchased: 2002-04-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = Hybrid
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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