NHTSA ID Number: 762723
Incident Date: 2002-05-15
Manufacturer's Name: Subaru
of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number: 4S3BE686917
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 6
Was Vehicle Towed: No
Consumer Location: BREMERTON, WA
Summary of Complaint
I PURCHASED MY 2001 OUTBACK SEDAN IN SEPT OF 2000 AND HAVE HAD IT INTO THE DEALER FOR REPAIR 7 TIMES NOW FOR FRONT BRAKE ROTOR WARPAGE, THEY HAVE TURNED THE ROTORS TILL THEY COULDNT BE TURNED ANYMORE, THEN SUBARU OF AMERICA AUTHORIZED A NEW SET OF ROTORS AND THEY TOO HAVE WARPED AND CAUSE SEVERE SIDE TO SIDE SHAKING OF THE STEEERING WHEEL IN ALL BRAKING.AFTER SPEAKING WITH ALL SUBARU OF AMERICA REPS THEY HAVE SAID THEY WILL DO NO MORE TO THE CAR, AND AGREED THAT THEY ARE SEEING IT OTHER IDENTICAL OUTBACKS AND IT IS A PROBLEM BUT THEY REFUSE TO ACCEPT RESPONSIBILITY THAT THE ROTORS ARE NOT ADEQUET FOR THE STOPPING POWER OF THE CAR. THEY HAVE TOLD ME THAT I NEED TO NOT DRIVE IN THE CITY WITH IT, AND WHEN I DO TO RELEASE MY FOOT FROM THE PEDAL WHEN AT STOP LIGHTS, TRAFFIC ETC SO AS NOT TO HEAT THE ROTORS UP. NUMEROUSE OUTBACKS HAVE BEEN HAVING THE SAME PROBLEM AND THIS IS A MAJOR SAFTEY ISSUE SINCE THIS CAR WAS DESIGNED PARITICULARY FOR THE WINTER ELEMENTS, SNOW DRIVING ETC. WHEN YOU GO TO BRAKE IN ANY ELEMENT THE CAR SHAKES EXTREMLY BAD AND THEY HAVE BEEN IN THE CAR AND SEEN WHAT IT DOES, BUT CONTINUE TO BLAME THE PROBLEM ON THE DRIVERS.THE BRAKE ROTORS I AM TOLD ARE BEING MANUFACTURED SMALLER AND THINNER THEREFORE DO NOT DISAPATE HEAT AND THEN WARP. THIS PROBLEM BEGAN AT 4000 MILES AND IT HAS BEEN A MAJOR SAFTEY ISSUE AS I DO EXTREME MOUNTAIN PASS DRIVING IN ALL CONDITIONS. I AM ASKING FOR HELP NOT ONLY FOR MYSELF BUT FOR THE OTHER OWNERS OF SUBARUS WITH THE SAME DEFECT.THEY REFUSE TO HONOR THE WARRANTY WORK AND SAY THAT THE ROTORS ARE NOT DEFECTIVE, EVEN THOUGH THEY HAVE REPLACED THEM UNDER WARRANTY ONCE, AND HAVE TURNED THEM UNDER WARRANTY TIME AND TIME AGAIN AND NOW THEY WILL NOT DO ANYTHING. THERE ARE REPORTS OF OWNERS MODIFYING THE FRONT ENDS TO ALLOW MORE AIR TO COOL THE ROTORS. THIS I FIND UNACCEPTABLE. IS THERE ANY HELP OUT THERE IF SO PLEASE HELP US.*AK
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Complaint 762723 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2002-05-15
(YYYY-MM-DD)
Date Added To File: 2002-06-10
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2002-06-06
(YYYY-MM-DD)
Date Purchased: 2000-09-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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