NHTSA ID Number: 760811
Incident Date: 2002-04-14
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: OLDSMOBILE
Vehicle/Equipment Model: ALERO
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number: 1G3NL12T3YC
Vehicle Mileage At Failure:
Vehicle Speed: 55
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: SAGINAW, MI
Summary of Complaint
THE DRIVER'S SIDE VIEW MIRROR HAS VIBRATED ON THE VEHICLE SINCE THE DAY I BOUGHT IT. I TOOK IT AT THE FIRST OIL CHANGE AND ASKED THEM TO FIX IT. THEY TOLD ME THAT WAS A KNOWN PROBLEM WITH THE 2 DOOR ALERO AND THERE WAS NOTHING THEY COULD DO. THE PROBLEM WAS SO BAD THAT I COULD NOT USE THE MIRROR AT HIGHWAY SPEEDS AS VEHICLES WOULD COME IN AND OUT OF VIEW. I EVENTUALLY CONTACTED OLDSMOBILE ABOUT THE ISSUE. IT TURNS OUT THEIR POLICY IS TO CONTACT THE DEALERSHIP TO CONFIRM THE PROBLEM (A LOT OF GOOD THAT DOES). I CONSISTENTANTLY COMPAINED WHEN I WENT IN FOR SERVICE AND EVETUALLY THERE WAS A SERVICE BULLETIN AND THEY PERFORMED THE "FIX". THE FIX DID NOTHING SO THERE WAS NOTHING ELSE THEY COULD DO. I INTERMITANTLY COMPLAINED AND THEY EVENTUALLY REPLACED THE MIRROR ASSEMBLY WHICH WORKED FOR A FEW WEEKS. NOW, LAST SUNDAY, ON THE WAY BACK FROM MT.PLEASANT THE MIRROR VIBRATED SO BAD THAT WHAT WAS IN THE BOTTOM OF THE MIRROR ONE SECOND WAS IN THE TOP THE NEXT. WHEN I GOT UP THE NEXT MORNING THE MIRROR WAS LAYING ON THE GARAGE FLOOR AS IT HAD FALLEN OFF. I CALLED THE DEALERSHIP AND TOOK IT IN. THEY TOLD ME THEY WOULD ONLY CONTINUE TO COVER THE MIRROR UNTIL THE MANUFACTURER WARRANTY RUNS OUT AND MY EXTENDED WARRANTY I PURCHASED WOULD NOT COVER IT. I FEEL THAT IF IT A MANUFACTURING DEFECT IT SHOULD BE COVERED FOR LIFE. AND, TO TOP IT OFF, THEY HAD ME TAKE THE CAR, WITHOUT A MIRROR HOME UNTIL THEY COULD GET A MIRROR (I THOUGHT IT WAS ILLEGAL TO DRIVE WITHOUT A MIRROR). I EXPECTED A LOANER CAR FOR MY SAFETY. THIS IS GETTING QUITE ANNOYING THAT I HAVE WHAT WAS A BRAND NEW CAR AND HAVE HAD TO PUT UP WITH THIS SAFETYHJAZZARD FOR ALMOST TWO YEARS AND THERE IS NOTHING THEY CAN DO AND THEY WERE AWARE OF THE PROBLEM; THEREFORE, KNOWINGLY PUTTING ME AT RISK. WHAT ARE MY OPTIONS? WHAT CAN I DO? NOW I HAVE TO PAY FOR ANY REPAIRS OR PUT UP WITH IT UNTIL MY LEASE EXPIRES AS I CANNOT AFFORD TO BUY OUT MY LEASE EARLY. ALAN. NLM
Complaint 760811 Documents
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Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2002-04-14
(YYYY-MM-DD)
Date Added To File: 2002-04-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2002-04-17
(YYYY-MM-DD)
Date Purchased: 2000-09-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VISIBILITY:REARVIEW MIRRORS/DEVICES
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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