NHTSA ID Number: 758507
Incident Date: 2001-01-22
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: PLYMOUTH
Vehicle/Equipment Model: GRAND VOYAGER
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number: 2C4GJ44R0YR
Vehicle Mileage At Failure:
Vehicle Speed: 2
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: BOW, NH
Summary of Complaint
A SNAPPING SOUND CAN BE HEARD AND FELT INTERMITTENTLY EMINATING FROM THE STEERING COLUMN UNDER VARIOUS CONDITIONS INCLUDING: STARTING FROM A STOP, BRAKING, TURNING, SLIGHT BUMPS IN THE ROAD, WHEN THE TRANSMISSION SHIFTS GEAR. THE STEERING COLUMN IN THIS VEHICLE IS THE SUBJECT OF A DAIMLERCHRYSLER TECHNICAL SERVICE BULLETIN. AUTOFAIR CHRYSLER PLYMOUTH REPAIRED THE STEERING COLUMN TWICE. AFTER THE SECOND REPAIR THE NOISE DISAPPEARED FOR TWO MONTHS, THEN RETURNED AND HAS GROWN PROGRESSIVELY WORSE. AUTOFAIR CHRYSLER PLYMOUTH IS NO LONGER IN BUSINESS. CARLSON CHRYSLER PLYMOUTH OF CONCORD, NH AND DAIMLERCHRYSLER CORPORATION ARE NOW REFUSING TO REPAIR THE VEHICLE. THE VEHICLE HAS A 3 YEAR/36,000 MILE AND AN EXTENDED 7 YEAR/75,000 MILE MAXIMUM CARE WARRANTY. THE SECOND PROBLEM, A DEFECTIVE CONSTANT VELOCITY JOINT, WAS THE SUBJECT OF AN ARTICLE IN A LOCAL NEWSPAPER ON MARCH 25, 2001. A COPY OF THIS ARTICLE CAN BE PROVIDED IF DESIRED. I DON'T BELIEVE THIS PROBLEM HAS BEEN PUBLICIZED NATIONALLY. THE DEFECTIVE CONSTANT VELOCITY JOINTS CAN BE FOUND IN AT LEAST 1991 THROUGH 2000 CHRYSLER/DODGE/PLYMOUTH MINIVANS (AND PERHAPS OTHER MODELS). THE CONDITION IS OFTEN MISDIAGNOSED AS A BAD RIM OR TIRE. THE ARTICLE REFERRED TO IN THE CONCORD MONITOR PROVIDES A TERSE, ARTICULATE DESCRIPTION OF THE PROBLEM. AS THE CONSTANT VELOCITY JOINT DETERIORATES THE PROBLEM MANIFESTS ITSELF AS A HIGH SPEED VIBRATION AND EVENTUALLY A BIZARRE WOBBLE WHEREIN THE VEHICLE ROCKS VIOLENTLY FROM SIDE TO SIDE. THE PROBLEM WAS SO BAD IN OUR 1999 PLYMOUTH GRAND VOYAGER THAT DAIMLERCHRYSLER BOUGHT BACK (EXCHANGED IT FOR A 2000 MINIVAN) THE VEHICLE WITHOUT ADMITTING THE PROBLEM EXISTED. THE 2000 MODEL YEAR WE WERE GIVEN IN EXCHANGE FOR THE 1999 MODEL HAS THE EARLY SYMPTOMS OF THE FAILING CONSTANT VELOCITY JOINT. DAIMLERCHRYSLER REFUSES TO ADDRESS THIS PROBLEM WITH OUR 2000 MODEL YEAR "REPLACEMENT" MINIVAN.*AK
Complaint 758507 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2001-01-22
(YYYY-MM-DD)
Date Added To File: 2002-02-26
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2002-02-22
(YYYY-MM-DD)
Date Purchased: 2000-04-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING: STEERING WHEEL/HANDLE BAR
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: F
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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