NHTSA ID Number: 755566
Incident Date: 2001-02-10
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number: 1FAHP3830YW
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: MOBILE, AL
Summary of Complaint
MY DAUGHTER WAS SO EXCITED TO BUY HER FIRST CAR. I'M NOT SURE WHY BUT SHE CHOSE A FORD FOCUS AND QUALIFIED FOR A FIRST TIME BUYER PROGRAM. AFTER A FEW MONTHS SHE STARTED HAVING BRAKE PROBLEMS. IT GOT SO BAD SHE THE CAR TO THE DEALER FOR REPAIR. THEY SAID THE NOISE WAS NORMAL. LATER SHE TOOK IT IN AND THEY TOLD HER THE BRAKE PADS WERE WARPED BECAUSE SHE DROVE THROUGH WATER AND THAT THE WARRANTY WOULD NOT COVER IT. NEXT TIME SHE WENT IN FOR WARRANTY SERVICE SHE COMPLAINED ABOUT THE BRAKES AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT. SHORTLY THEREAFTER SHE HAD A ONE-VEHICLE WRECK. SHE WAS NOT HURT BUT THE CAR WAS BADLY DAMAGED. AFTER THREE ESTIMATES WE TOOK IT TO A LOCAL BODY SHOP WITH A GOOD REPUTATION FOR QUALITY WORK. THE ACCIDENT WAS DUE TO THE LACK OF ADAQUATE BRAKES AT A STOP SIGN. AT A LITTLE OVER 20,000 MILES SHE BEGAN HAVING MORE SERIOUS BRAKE PROBLEMS. AGAIN SHE TOOK IT TO THE DEALER WHO TOLD HER THE BRAKE PADS WERE BAD AND THE ROTORS NEEDED REPLACING. (AT 20,000 MILES) THEY OFFERED TO DO THE $400+ JOB FOR A 12% DISCOUNT SINCE THE JOB WAS NOT COVERED UNDER WARRANTY. SHE TOOK IT TO A BRAKE SPECIALIST WHO DID THE JOB FOR ABOUT $200. ADD ALL THE BRAKE PROBLEMS AND THE PROBLEMS WITH THE PASSENGER DOOR THAT LEAKED (THEY "FIXED IT" SEVERAL TIMES. IT STILL LEAKS. ACTUALLY, THIS CUTE LITTLE BLUE FORD FOCUS SHOULD HAVE BEEN PAINTED "LEMON YELLOW". ANOTHER THING - WHEN SHE TOOK THE CAR IN SHE TOOK A FRIEND WITH HER TO DRIVE HER TO WORK. DURING THE CONVERSATION WITH THE SERVICE MANAGER ABOUT THE PROBLEMS HE, AND I QUOTE, "TOLD THEM TO SHUT UP - HE WOULD NOT BE DOUBLE TEAMED. THEY DO NOT TEACH THAT IN CUSTOMER RELATION SCHOOL, DO THEY? DO YOU THINK THIS SAME DEALER WOULD TAKE IT IN FOR A TRADE IN?*AK
Check if your Ford has a Recall
Complaint 755566 Documents
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CRASH: Yes
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 1
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2001-02-10
(YYYY-MM-DD)
Date Added To File: 2001-12-14
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2001-12-12
(YYYY-MM-DD)
Date Purchased: 2000-09-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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