NHTSA ID Number: 751673
Incident Date: 2001-08-20
Manufacturer's Name: Subaru
of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 1999
9999 If Unknown Or N/A
Vehicle Identification Number: JF1SF6550XH
Vehicle Mileage At Failure:
Vehicle Speed: 30
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: SANTA CLARA, CA
Summary of Complaint
AUGUST 2000. RIGHT REAR BEARINGS BROKE APART WHILE DRIVING OFF ROAD. SINCE I DIDN'T KNOW WHAT THE PROBLEM WAS AND I WAS ON VACATION, I HAD THE VEHICLE TOWED TO THE NEAREST PRIVATE GARAGE. I SUBMITTED THE BILL FOR THE REPAIRS AND RENTAL CAR TO SUBARU WHICH THEY PAID. AUGUST 13, 2001: RIGHT REAR BEARINGS WENT OUT AGAIN ON CITY STREETS NEAR HOME. MY SON TOOK THE CAR TO STEVENS CREEK SUBARU. THEY TOLD ME WHEN I PICKED UP THE CAR ON 8/15 THAT FORESTERS OF ALL YEARS HAVE THIS RECURRING PROBLEM. FURTHER, ONCE A CAR HAS THE PROBLEM, IT WILL CONTINUE TO RECUR. THE WARRANTY COVERED ALL COSTS. LESS THAN ONE WEEK LATER, 8/20, THE BEARINGS WENT OUT AGAIN. THIS TIME WE WERE ON A MOUNTAIN ROAD GOING AROUND A LEFT BEND WHEN THEY BROKE. I NEARLY LOST CONTROL OF THE CAR AS IT STARTED TO SLIDE TOWARDS THE CLIFF, BUT MANAGED TO GET IT TO A SMALL TURNOUT SAFELY. THE SERVICE MANAGER AT 49ER SUBARU IN ANGELS CAMP, CA, TOLD ME THAT THE AXLE "EXPLODED" AS A RESULT OF THE BEARINGS GOING OUT, WHICH IS WHY THE CAR HAD STARTED TO SLIDE. THEY USED ALL FORESTER PARTS TO REPLACE THE BROKEN ONES, WITH THE EXCEPTION THAT THEY USED LEGACY BEARINGS INSTEAD OF FORESTER BEARINGS. THEY TOLD ME THAT IT WAS A FACTORY APPROVED CHANGE, BUT THEY COULD NOT PROVIDE A TSB OR ANYTHING IN WRITING STATING THAT THIS WAS AN APPROVED SUBSTITUTION. SUBARU PAID FOR ALL REPAIRS AND THE HOTEL, AND THEY EXTENDED MY WARRANTY TO 6 YEARS 100,000 MILES. DENE WITT, SUBARU CENTRAL REGION OFFICE, 15000 E. 39TH AVE, AURORA, CO 80011 WAS VERY HELPFUL AND KIND THROUGHOUT THIS ORDEAL AND WENT OUT OF HER WAY TO MAKE SURE WE GOT BACK ON THE ROAD QUICKLY (SHE HAD TO HAVE AN AXLE OVERNIGHTED FROM OUT OF STATE). CAN THIS COMPLAINT BE KEPT ANONYMOUS SINCE I STILL OWN THE FORESTER AND MAY HAVE TO DEAL WITH SUBARU IN THE FUTURE? THANKS, SHARON "EILEEN" CERVANTES. *AK
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Complaint 751673 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2001-08-20
(YYYY-MM-DD)
Date Added To File: 2001-09-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2001-09-04
(YYYY-MM-DD)
Date Purchased: 1998-10-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System: F
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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