NHTSA ID Number: 748166
Incident Date: 2001-04-13
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM
Model Year: 1999
9999 If Unknown Or N/A
Vehicle Identification Number: 1B7HF16Z2XS
Vehicle Mileage At Failure:
Vehicle Speed: 55
Number Of Occurrences: 6
Was Vehicle Towed: No
Consumer Location: FORT DRUM, NY
Summary of Complaint
I PURCHASED MY TRUCK BRAND NEW IN NOV. OF 1998 WITH APPROX. 10 MILES ON IT. AFTER ABOUT 6 MONTHS OF OWNERSHIP, WE STARTED HAVING PROBLEMS WITH THE TRUCK QUITTING FOR NO APPARENT REASON. WE HAVE TAKEN THE TRUCK INTO SEVERAL DIFFERENT DEALERSHIPS FOR THE SAME PROBLEM OVER THE PAST 2 YEARS, AND EACH TIME THE VEHICLE WAS SENT HOME WITH US UNFIXED, TELLING US THAT THEY COULD NOT GET THE TRUCK TO DUPLICATE THE PROBLEM. THE PROBLEM WITH THISIS THAT THE PROBLEM IS INTERMITENT. IT MAY QUIT TODAY, AND NOT AGAIN FOR 2 MONTHS, OR IT MAY QUIT TODAY AND AGAIN TOMORROW. WE HAVE HAD THE TRUCK IN APPROX. 6-8 TIMES SINCE WE PURCHASED IT BRAND NEW FOR THE SAME PROBLEM, YET UNFIXED EVERY SINGLE TIME. THE TRUCK HAS HAD TO BE TOWED TO A DEALERSHIP 3X AS IT QUIT AND WOULDN'T RESTART. WHEN THE TRUCK QUITS, THE ENGINE SIMPLY QUITS AND EVERYTHING SHUTS OFF AND THE STEERING WHEEL LOCKS UP. YOU HAVE NO STEERING CONTROL WHAT-SO-EVER. WHEN IT QUITS, SOMETIMES THE TRUCK RESTARTS AFTER ABOUT 5 MINUTES, OTHERS TIMES IT DOESN'T RESTART. AS I STATED, WE HAVE HAD TO HAVE IT TOWED 3X AS IT WOULDN'T RESTART. I AM VERY FRUSTRATED AT THIS POINT. I HAVE CALLED CHRYSLER AND COMPLAINED EVERYTIME THE TRUCK HAS CUT OUT. THEY GAVE ME A FILE NUMBER AND SIMPLY TAKE THE COMPLAINT AGAIN, THATS ALL THEY DO. I HAVE REQUESTED FOR A CHRYSLER REP. HELP THE SERVICE TECH. SOLVE THE PROBLEM, MY REQUEST WAS DENIED. I HAVE BEGGED FOR SOMEONE FROM CHRYSLER ASSIST THE DEALERSHIP IN FINDING THE PROBLEM, NO ONE CAME OUT. I WROTE THEM A CERTIFIED MAIL LETTER EXPLAINING TO THEM THE SERIOUSNESS OF THIS PROBLEM AFTER MY WIFE AND I WERE TRAVELING BACK FROM GA AFTER I HAD GRADUATED FROM A MILITARY SCHOOL AND WE ALMOST KILLED ON THE INTERESTATE BECAUSE THE TRUCK CUT OUT GOING 65 MILES PER HOUR. I VERED THE TRUCK TO THE LEFT SIDE OF THE MEDIAN ON THE INTERSTATE WHICH IS THE ONLY PLACE FOR ME TO GO. THANK GOD THERE WAS NOT A DIP IN THE MEDIAN OR I AM AFRAID I WOULD NOT BE SITTING HERE TODAY WRITING THIS LETTER TO YOU. PLEASE HELP ME!!!!
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Complaint 748166 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2001-04-13
(YYYY-MM-DD)
Date Added To File: 2001-07-13
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2001-07-09
(YYYY-MM-DD)
Date Purchased: 1998-11-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM:IGNITION
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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