NHTSA ID Number: 745905
Incident Date: 2000-02-02
Manufacturer's Name: Isuzu
Motors Limited
Vehicle/Equipment Make: ISUZU
Vehicle/Equipment Model: RODEO
Model Year: 1997
9999 If Unknown Or N/A
Vehicle Identification Number: 4S2CM58V5V4
Vehicle Mileage At Failure:
Vehicle Speed: 55
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: RIPON, WI
Summary of Complaint
OUR PROBLEM IS WITH AMERICAN ISUZU MOTORS AND NOT WITH THE RUSS DARROW ORGANIZATION. WE PURCHASED THIS VEHICLE IN NOVEMBER OF 1999. IN FEBRUARY OF 2000, THE ENGINE MADE A NOTICEABLE TICKING SOUND. WE HAD TAKEN THE VEHICLE BACK TO THE DEALERSHIP WHERE PURCHASED AND THEY COULDN'T IDENTIFY THE PROBLEM. IN MARCH OF 2000, ISUZU HAD SENT OUT A BULLETIN TO ITS DEALERSHIPS REGARDING THIS PROBLEM. WE, AS THE CONSUMER, WERE NOT AWARE OF THIS BULLETIN UNTIL JULY OF 2000, WHEN OUR VEHICLE WAS AGAIN SERVICED FOR THE SAME TICKING SOUND. WE WERE THEN INFORMED THAT THE TICKING SOUND WAS COMING FROM ONE OR MORE OF THE LASH ADJUSTERS DO TO VARNISH BUILD UP. ISUZU CLAIMS THAT THE CONDITION RESULTS FROM EXCEEDING THE REQUIRED OIL CHANGE AND FILTER, WHICH IN THE OWNERS MANUAL STATES EVERY 7500 MILES OR 12 MONTHS WHICH EVER COMES FIRST. IT ALSO STATES THAT IT SHOULD BE CHANGED EVERY 3750 MILES UNDER "SEVERE DRIVING CONDITIONS". FIRST THEY RECOMMENDED A OIL CHANGE OF OW-30 SYNTHETIC OIL, WHICH IS SUPPOSE TO BASICALLY FLUSH OUT THE HYDRAULIC LASH ADJUSTERS AND REMOVE THE VARNISH THAT IS PREVENTING THE HYDRAULIC LASH ADJUSTER PISTON TRAVEL. THIS WAS DONE AT OUR EXPENSE. WE WERE INFORMED TO DRIVE THE VEHICLE FOR SEVERAL DAYS, AND IF THE TICKING PERSISTED, RETURN THE VEHICLE FOR FURTHER SERVICING WHICH ALL WOULD BE COVERED UNDER THE POWERTRAIN WARRANTY. THE VEHICLE WAS RETURN TO THE DEALERSHIP IN JULY OF 2000 FOR FURTHER DIAGNOSTIC WORK. AT THIS TIME WE WERE INFORMED THAT I AND MY HUSBAND WOULD BE RESPONSIBLE FINANCIALLY FOR ALL LABOR COSTS INVOLVED IN TEARING DOWN THE ENGINE. THE DEALER INFORMED US THAT ISUZU WOULD ONLY COVER BROKEN PARTS AND WOULD NOT PAY FOR ANY OTHER SERVICES. AT THIS POINT, I WALKED OUT OF THE DEALERSHIP. OUR PROBLEM IS, ONLY SOME OF THE 1997 RODEOS ARE INVOLVED WITH THIS PROBLEM. ALSO, HOW COULD ISUZU ONLY MAKE A ENGINE THAT WOULD CARRY A REGULAR WEIGHT OIL AND THEN ALL OF A SUDDEN HAVE TO CHANGE TO A SYNTHETIC OIL?? $840.00 REPAIR. *AK
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Complaint 745905 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2000-02-02
(YYYY-MM-DD)
Date Added To File: 2001-05-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2001-05-25
(YYYY-MM-DD)
Date Purchased: 1999-11-01
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System: F
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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