NHTSA ID Number: 741078
Incident Date: 2000-05-26
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: WINDSTAR
Model Year: 1995
9999 If Unknown Or N/A
Vehicle Identification Number: 2FMDA514XSB
Vehicle Mileage At Failure:
Vehicle Speed: 60
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: WICHITA FALLS, TX
Summary of Complaint
FORD REPLACED ENGINE AFTER HEAD GASKT REPAIRS CONTAMINATED.JERKING AGAIN!!THE ORIGINAL ENGINE WAS REPLACED AUG 2000 AFTER RON ROBERT'S FORD CONTAMINATED IT WHEN REPAIRING THE HEAD GASKET THAT WENT OUT. (WHICH IN ORDER TO HAVE REPAIRED I HAD TO GET MY STATE ATTORNEY GENERAL CONSUMER PROTECTION OFFICE INVOLVED BECAUSE FORD AND RON ROBERTS REFUSED TO REPLACE THE GASKET EVEN AFTER I HAD BEEN IN AND HAD IT CHECKED 4 MONTHS BEFORE AS PER AN OWNER NOTIFICATION I RECEIVED.) I TOOK MY VEHICLE TO BE REPAIRED BY PRUITT FORD IN BURKBURNETT, TX AFTER THE RON ROBERTS FIASCO. PRUITT DID THE ENGINE REPLACEMENT. MY CHECK ENGINE LIGHT WAS STILL ON...I TOOK IT BACK AND HAD SOME HOSES REPLACED. I WAS ADVISED THAT NO TUNE UP WAS NEEDED (NOTE: MY OXYGEN SENSOR WAS REPLACED 4 MONTHS BEFORE MY ENGINE BLEW). FOR THE FIRST TIME IN 3 YEARS MY CHECK ENGINE WAS OFF. I JUST GOT ON THE ROAD FOR LONG TRIP (THE FIRST SINCE THE HOSES WERE REPLACED) AFTER 1 HOUR THE VEHICLE STARTED JERKING WHEN I WAS TRAVELLING AT 50-60 MPH. ONLY LOWER SPEEDS (40-50MPH) OR HIGHER SPEEDS (70-80 MPH) STOPPED THE JERKS. I PULLED OVER FOR ABOUT 15 MINS, RESTARTED THE VEHICLE AND, ONCE AGAIN, THE CHECK ENGINE LIGHT IS ON. THE ENGINE ALSO STALLS WHEN MAKING SUDDEN AND HARD STOPS. THIS JERKING IS THE EXACT SAME THING THE FIRT ENGINE WAS DOING BEFORE THE HEAD GASKET WENT OUT. I WAS TOLD BY PRUITT THAT FORD WOULD NOT HOLD UP THE "100,000 MI HEAD GASKET REPAIR" ON MY NEW ENGINE EVEN THOUGH IT ONLY HAS 12,000 MI. ON IT. CAN NHTSA DO ANYTHING TO STOP THIS THING. I HAVE BEEN GOING ROUND AND ROUND WITH FORD ABOUT MY VEHICLE SINCE 1998. I LIKE THE WINDSTARS RIDE AND ROOMINESS BUT I DO NOT LIKE HOW FORD IS TREATING ME. I HAVE TAKEN MY VEHICLE IN FOR ALL THE OWNER NOTIFICATIONS (3 SO FAR) AND KEEP UP MY MAINTENANCE. WHO PROTECTS THE CONSUMER FROM HALF TRUTHS AND JUST PLAIN BAD BUSINESS ETHICS?*AK
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Complaint 741078 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2000-05-26
(YYYY-MM-DD)
Date Added To File: 2001-03-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2001-02-18
(YYYY-MM-DD)
Date Purchased: 1997-08-01
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: F
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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