NHTSA ID Number: 739817
Incident Date: 2001-01-12
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: PLYMOUTH
Vehicle/Equipment Model: GRAND VOYAGER
Model Year: 1997
9999 If Unknown Or N/A
Vehicle Identification Number: 2P4GP44R4VR
Vehicle Mileage At Failure:
Vehicle Speed: 50
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: MASON, MI
Summary of Complaint
I HAVE BEEN TOLD MY MECHANIC AT KELLY BUICK DEALERSHIP IN MASON (CHRYSLER DEALERSHIP) THAT THE BOLT THAT BROKE AND CAUSED THE DAMAGE TO MY TRANSMISSION IS A DEFECT IN DESIGN IN THE DIFFERENTIAL AND THAT IN THEIR OPINION THERE SHOULD BE A RECALL. AT THE TIME THAT MY VAN WAS TAKEN TO THEIR DEALERSHIP FOR DAMAGE DETERMINATION, THEY HAD A ANOTHER PLYMOUTH GRAND VOYAGER THERE WITH SAME DAMAGE AND SINCE THEN, I HAVE LEARNED OF ANOTHER VAN THAT THE SAME THING HAPPENED TO AND NEEDS A NEW TRANSMISSION BECAUSE THIS BOLT BROKE. I ASKED THE MECHANIC IF THERE WAS ANYTHING THAT I COULD HAVE DONE TO PREVENT THIS FROM HAPPENING AND HE SAID NO THAT THERE IS NO WAY OF DETERMINING THAT THIS WOULD HAPPEN OR BE ABLE TO PREVENT IT THROUGH PREVENTITIVE MAINTENANCE. I AM THANKFUL THAT I WAS NOT DOING 70MPH DOWN THE HIGHWAY WITH MY FOUR CHILDREN IN THE CAR. THE DAMAGE THAT THIS BOLT BREAKING CAUSED WHEN IT HAPPENED, CAUSED MY STEERING TO LOCK UP AND I WAS UNABLE TO TURN MY STEERING WHEEL AT ALL. I HAD TO COAST TO A STOP ALONG SIDE THE ROAD. HAD I BEEN TRAVELING THE HIGHWAY AND THAT HAPPENED, I DO NOT WANT TO THINK OF WHAT COULD HAVE HAPPENED. I HAVE TALKED WITH CHRYSLER CORP. AND THEIR POSITION IS THAT BECAUSE THE VEHICLE IS NO LONGER UNDER A WARRANTY, AND THAT AT THIS TIME THERE IS NO RECALL ON MY VAN FOR THIS PROBLEM, THEY WILL NOT COVER THIS REPAIR. I DISAGREE WITH THAT DETERMINATION TOTALLY. THIS IS A REPAIR THAT WAS CAUSED BY A DEFECT IN THEIR DESIGN AND THEREFORE IS A COST INCURRED TO ME THAT IS OUT OF MY CONTROL. IT IS NOT LIKE I DID NOT TAKE CARE OF MY ENGINE OR BRAKES AND THEY FAILED ME, THAT WOULD BE IN MY CONTROL. I BELIEVE THAT THERE IS A SERIOUS PROBLEM HERE THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE GETS KILLED. EVEN THOUGH I AM SURE IT IS VERY PROFITABLE FOR CHRYSLER IN THE LONG RUN (THEY ARE GETTING PEOPLE BACK OVER AND OVER IN REPLACEMENT TRANSMISSION REPAIRS) IT IS A VERY DANGEROUS SITUATION AND NEEDS TO BE HANDLED IMMEDIATELY.
Complaint 739817 Documents
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- Mixes well with conventional fluids
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- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2001-01-12
(YYYY-MM-DD)
Date Added To File: 2001-01-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2001-01-23
(YYYY-MM-DD)
Date Purchased: 2000-09-01
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: F
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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