NHTSA ID Number: 736535
Incident Date: 1999-07-20
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM
Model Year: 1998
9999 If Unknown Or N/A
Vehicle Identification Number: 1B7KF23D0WJ
Vehicle Mileage At Failure:
Vehicle Speed: 55
Number Of Occurrences: 6
Was Vehicle Towed: No
Consumer Location: CHICO, CA
Summary of Complaint
I RETURNED SEVERAL TIMES TO HAVE MY TRUCK REPAIRED YET THEY FAILED TO REPAIR THE BRAKES TO DATE. I HAD TO REPLACE THE TIRES DUE TO THE SEVERAL PANIC STOPS THEY MADE WHILE SERVICING MY TRUCK. THEY KEPT GUESSING WHAT COULD BE WRONG AND THEY NEVER CORRECTED THE PROBLEM. THE TRUCK STILL PULLS TO THE RIGHT AND THEY CLAME THEY DON'T HAVE A FIX FOR THE PROBLEM. I HAVE HAD SEVERAL NEAR MISS SITUATIONS WHERE THERE COULD BE AN ACCIDENT. I LIVE IN THE MOUNTAINS WHERE THE ROADS ARE COVERED WITH BLACK ICE IN THE WINTER AND I HAVE NO DOUBT THAT SOMETIME THIS WINTER I WILL HIT THE GARD RAIL WHILE APPLYING MY BRAKES. IVE ALSO HAD OTHER PANIC STOPS WHERE THE TRUCK HAS ENDED UP IN THE RIGHT LANE OUT OF CONTROL AND IVE ENDED UP ON THE SHOULDER OF THE HIGHWAY UNDER A HARD BRAKE. I WAS IN THE TRUCK WHILE THE DEALER SERVICE PERSONEL TEST DROVE THE TRUCK AND WE ENDED UP OFF THE ROAD ON THE SHOULDER. I WAS TOLD THAT MY TRUCK HAD A DANGEROUS PROBLEM AND THEY CAN'T FIX IT. THAT SAME TRIP TO THE DEALER, THE SERVICE MANAGER TOLD ME TO JUST PARK IT AND GET A LAWYER, "WE CAN'T FIX YOUR TRUCK". IVE ALSO BEEN TOLD TO PARK IT IN A BAD PART OF TOWN WITH THE KEYS IN IT AND HOPE THAT IT WILL BE GONE IN THE MORNING. IT STILL PULLS. AS FOR THE FUEL SENDER, IVE HAD THEM REPLACED SO MANY TIMES ITS HARD TO SAY HOW MANY. THEY HAVE LASTED AS LITTLE AS 1 WEEK AND AS LONG AS 4 MONTHS. ONE WENT OUT THE MORNING WE WERE HEADED TO L. A. ON VACATION, 4 DAYS AFTER THEY HAD JUST REPLACED IT, AND THE SERVICE PERSONEL TOLD ME IT WOULD BE 10 DAYS BEFORE THEY COULD LOOK INTO THE PROBLEM, SO I SHOULD JUST "TURN UP THE STEREO" SO I DON'T HEAR THE WARNING DING, DING. IT WAS HELL DRIVING THE 1500 MILES WITH THE NOISE OF THE LOW FUEL DING AND MY KIDS IN THE BACK SEAT. I HAVE TRIED THE CUSTOMER ARBITRATION BOARD, YET THEY DON'T SEEM TO THINK I HAVE A BAD ENOUGH PROBLEM. I WAS REJECTED. I NOW OWN A TRUCK WHICH I HAVE OVER $38,000 INVESTED AND AM AFRAID TO DRIVE FOR FEAR OF AN ACCIDENT.*AK
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Complaint 736535 Documents
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- Mixes well with conventional fluids
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- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 1999-07-20
(YYYY-MM-DD)
Date Added To File: 2000-11-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2000-11-18
(YYYY-MM-DD)
Date Purchased: 1999-05-01
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System: T
FI = Fuel Injection TB = Turbo
Fuel Type: Diesel
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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