NHTSA ID Number: 732574
Incident Date: 2000-05-01
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: WINDSTAR
Model Year: 1998
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: LITTLE NECK, NY
Summary of Complaint
I AM A LETTER CARRIER FOR THE UNITED STATES POSTAL SERVICE IN WHITESTONE, NY. WE HAVE 33 1998 FORD WINDSTARS IN OUR FLEET. I HAVE NOTICED 3 RECURRENT PROBLEMS IN OUR VANS, IN THE THREE YEARS THAT WE HAVE HAD THEM. FIRST, THE VEHICLES HAVE MANUAL CRANK WINDOWS, NOT POWER WINDOWS. THE DRIVER SIDE WINDOW REGULATOR HAS FAILED ON SEVERAL VEHICLES, PERHAPS 6 OF THEM, AND ON A FEW OF THEM, FAILED MORE THAN ONCE. THERE HAS GOT TO BE BETTER MATERIAL USED IN THESE WINDOW REGULATORS FOR THE FUTURE. THE FAILURE RATE IS REALLY UNACCEPTABLE. THE SECOND PROBLEM THAT I HAVE NOTICED, IS A SQUEALING NOISE COMING FROM THE FRONT SUSPENSION. I HAVE HEARD THIS ON MANY VEHICLES SO IT SEEMS THAT THIS IS ALSO AN ENGINEERING DEFECT. THE THIRD RECURRENT PROBLEM IS A STRANGE ONE. WHEN THE WEATHER GETS WARM, THE COMPUTER READS THAT THERE IS AN OPEN DOOR, YET ALL OF THE DOORS ARE SECURELY LOCKED. THE REMINDER CHIMES WILL DING, THE ICON WILL APPEAR ON THE DASH, AND THE INTERIOR LIGHTS STAY ON. STRANGELY ENOUGH, WHEN THE SPEED IS OVER 15MPH, THE CHIMES WILL STOP DINGING, BUT THE DASHBOARD ICON WILL STAY LIT. ONE OF OUR VEHICLES HAS BEEN TO THE SHOP 8 TIMES FOR THIS PROBLEM, AND THEY STILL CAN'T FIGURE OUT WHAT THE PROBLEM IS! IF I SEE THESE RECURRENT PROBLEMS ON A SMALL SAMPLE OF 32 VEHICLES, I CAN ONLY IMAGINE THAT THE SAME PROBLEM MUST HAPPEN ALL OVER THE COUNTRY WHEREVER WINDSTARS ARE BEING USED. SOMEBODY IN AUTHORITY, PLEASE INVESTIGATE THESE PROBLEMS! THANKS.
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Complaint 732574 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2000-05-01
(YYYY-MM-DD)
Date Added To File: 2000-10-04
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2000-09-26
(YYYY-MM-DD)
Date Purchased: 1997-05-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VISIBILITY:GLASS, SIDE/REAR
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: F
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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