NHTSA ID Number: 729578
Incident Date: 1999-11-24
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ECONOLINE
Model Year: 1983
9999 If Unknown Or N/A
Vehicle Identification Number: 1FDES14G4DH
Vehicle Mileage At Failure:
Vehicle Speed: 55
Number Of Occurrences: 4
Was Vehicle Towed: No
Consumer Location: WESTVILE, FL
Summary of Complaint
VAN WAS BOUGHT USED FROM DEALER BUT I KNEW PREVIOUS OWNER. VAN HAD 4 LIKE NEW TIRES. VAN WAS IN NEAR MINT CONDITION DESPITE AGE AND MILEAGE. WHILE ON VACATION, RIGHT REAR TIRE BLEW OUT. BIG HOLE, STEEL BELT SHREDDED. WAS ABLE TO CHANGE SPARE DESPITE VERY HAZARDOUS LOCATION. MADE IT INTO DOUGLAS GEORGIA, EVERYTHING CLOSED EXCEPT WAL-MART. REPLACED TIRE WITH GOODYEAR TIRE. ABOUT 1 MONTH LATER WAS NEAR DOTHAN ALABAMA AND ABOUT 45 MILES FROM HOME WHEN I NOTICED SAME SYMPTOMS OTHER TIRE HAD DISPLAYED BEFORE BLOWING OUT. TRIED TO MAKE IT HOME BUT TIRE BLEW OUT EXACTLY LIKE FIRST ONE ON THE CHOCTAWHATCHEE RIVER BRIDGE. TIRE WAS AGAIN REPLACE AT WAL-MART. ABOUT 2 WEEKS LATER I NOTICED TREAD ON RIGHT FRONT WAS SHOWING STEEL BELT THROUGH BREAK IN TREAD. I PHONED FIRESTONE HEADQUARTERS AND ASKED IF THERE WAS A PROBLEM WITH TIRES. WAS TOLD NO BUT THEY WOULD GIVE ME AN ADJUSTMETN ON THE 2 WHICH WERE STILL ON VEHICLE. I TOOK VAN TO RON'S FIRESTONE IN GENEVEA, ALA. RONS HAD SOD TIRES ORIGINALLY AND WAS VERY FAMILIAR WITH VAN AS HE HAD DONE ALL MAINTENANCE ON IT. RONS REPLACED BOTH TIRES ALTHOUGH THE ADJUSTMENT WAS SO POOR THAT I COULD HAVE JUST GONE TO WAL-MART AND BOUGHT 2 NEW COMPARABLE OR BETTER TIRES FOR SAME PRICE. WHEN NEWS OF LATEST RECALL CAME OUT I PHONED FIRESTONE TOLL FREE NUMBER. WAS TOLD TO CALL ANOTHER NUMBER. DID SO AND WAS TOLD THEY WOULD CALL ME BACK. THEY NEVER DID. HAVE ATTEMPTED SEVERAL TIMES TO CALL THEIR CUSTOMER SERVICE NUMBER AND HAVE BEEN PUT ON HOLD EACH TIME FOR OVER AND HOUR (YES THAT'S RIGHT) AND STILL DIDN'T GET THROUGH. TRIED TO PHONE REGULAR CORPORATE NUMBER BUT THEY REFUSED TO PUT ME THROUGH TO ANYONE. IT APPEARS FIRESTONE HAS ERECTED A TOTAL WALL AROUND COMPANY EXCEPT FOR ONE TOLL FREE NUMBER WHICH CAN ONLY GIVE ADVICE ABOUT CERTAIN THINGS AND ARE NOT ALLOWED TO BE DISCUSSED. FRANKLY AM FED UP WITH THE COMPANY AND THEIR REFUSAL TO DEAL WITH PROBLEM.( DOT NUMBER: UNKNOWN TIRE SIZE: 235 75R15 )
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Complaint 729578 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 1999-11-24
(YYYY-MM-DD)
Date Added To File: 2000-09-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2000-08-30
(YYYY-MM-DD)
Date Purchased: 1999-10-01
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: TIRES
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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