NHTSA ID Number: 722241
Incident Date: 2000-04-15
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 1995
9999 If Unknown Or N/A
Vehicle Identification Number: 1J4GZ78Y5SC
Vehicle Mileage At Failure:
Vehicle Speed: 65
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: HODGENVILLE, KY
Summary of Complaint
WE HAD A TIRE BLOW OUT. WE PULLED OVER & CHANGED THE PASSENGER REAR TIRE WITH (UNUSED FACTORY SUPPLIED SPARE). TIRES ON THE VEHICLE WERE TO FACTORY SPEC. THEN DROVE A TOTAL OF APROXIMATELY 25-28 MILES. OWNERS MANUAL SAID DRIVE 50 MILES AN HOUR AND LESS THAN 50 MILES DISTANCE. APPROX 10 MILES FROM THE FLAT, THERE WAS A STRANGE SMELL AND THE JEEP STARTED SURGING. WE PULLED OVER AT ABOUT TEN AND TWENTY MILE DISTANCES TO MAKE SURE SOMETHING WASN'T LEAKING OR RUBBING UNDER THE VEHICLE. FINDING NOTHING WE PROCEDED TO DRIVE HOME. WHEN WE GOT HOME THERE WAS A OIL/GREASE LOOKING MATERIAL RUNNING OUT FROM THE FRONT DRIVERSIDE OF THE ENGINE COMPARTMENT, AND SMOKE COMING FROM UNDER THE HOOD. WE TOOK IT TO A LOCAL SHOP THE NEXT DAY. THE SHOP OWNER SAID THE TRANSFER CASE HAD OVERHEATED AND BLOWN THE GREASE OUT INTO THE ENGINE COMPARTMENT. HE THEN CALLED THE NEAREST JEEP DEALER APPROXIMATELY 40 MILES. THEIR SERVICE MANAGER SAID THAT SOME OF THE JEEP GRAND CHEROKEES HAD BEEN RECALLED BECAUSE THE SPARE TIRE WAS NOT TO BE USED. I CALLED THE JEEP CUSTOMER SERVICE LINE AND EXPLAINED TO THEM WHAT HAPPENED. THEY GAVE ME A CASE NUMBER 7077341, AND TOLD ME THAT I WOULD HAVE TO TOW THE JEEP TO THE DEALER ON A FLAT BED (TO NOT FURTHER DAMAGE THE VEHICLE) FOR THEM TO INSPECT IT BEFORE THEY WOULD DECIDE TO PAY ANYTHING ON IT. AFTER I DELIVERED IT TO THE RADCLIFF DEALER ON A FLAT TRAILER THEY CALLED BACK AND SAID THAT IT WAS DAMAGED AND THAT THE WOULD SUBMIT THE CLAIM TO CHRYSLER. WE WERE TOLD ON THE 28TH BY THE JEEP DEALER'S SERVICE MANAGER THAT JEEP WOULD NOT PAY ANYTHING BECAUSE WE WERE THE THIRD OWNER. THE VEHICLE HAD NEVER HAD ANY TROUBLE BEFORE AND WERE HAPPY WITH IT. NO WHERE IN THE OWNERS MANUAL DID IT STATE THAT YOU WILL DAMAGE YOUR VEHICLE IF YOU USE THE SPARE TIRE SUPPLIED BY THE FACTORY. WE DON'T SEE HOW WE COULD BE AT FAULT FOR USING THE EQUIPMENT PROVIDED BY JEEP IN THE MANNER TOLD. WE WERE TOLD THAT THIS IS WELL KNOWN BY JEEP, BUT THEY WILL NOT GIVE ANY HELP ON THE REPAIRS. *AK
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Complaint 722241 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2000-04-15
(YYYY-MM-DD)
Date Added To File: 2000-05-19
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2000-05-03
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System: F
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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