NHTSA ID Number: 719622
Incident Date: 2000-02-26
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: MUSTANG
Model Year: 1995
9999 If Unknown Or N/A
Vehicle Identification Number: 1FALP4441SF
Vehicle Mileage At Failure:
Vehicle Speed: 35
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: SOUTH PORTLAND, ME
Summary of Complaint
THE HEATER IN MY 1995 FORD MUSTANG WOULD NOT PRODUCE WARM AIR AND THEN THE "CHECK ENGINE" LIGHT CAME ON. THE CAR WAS LOOKED AT BY A MECHANIC WHO REPLACED THE THERMOSTAT. HOWEVER, HEAT WAS STILL NOT PRODUCED AND THE ODOR OF ANTIFREEZE BECAME APPARENT. MY MECHANIC AT OCEAN STREE AUTO REPAIR IN SOUTH PORTALND, ME, CALLED YANKEE FORD DEALER IN SOUTH PORTLAND, ME AND WAS TOLD THE HEAD GASKET ON THIS 3.8L V6 ENGINE WAS DEFECTIVE AND RECALLED. I WAS INFORMED BY MY MECHANICE AT OCEAN ST AUTO AS WELL AS THE SERVICE MANAGER AT YANKEE FORD THIS PART WOULD BE REPLACED AT NO COST TO ME UNDER EXTENDED WARRANTY. WITHIN A HALF HOUR I RECEIVED A CALL FROM THE SERVICE MANAGER AT YANKEE FORD INFORMING ME THE RECALL ONLY APPLIED TO THE TAURUS AND WINDSTAR. ALTHOUGH HE SAID IT WAS THE SAME ENGINE AND COULD NOT SEE WHY THE RECALL WOULD NOT APPLY TO THE MUSTANG, HE COULD NOT FIX IT UNDER THE FORD ISSUED RECALL. I CALLED FORD MOTOR COMPANY CUSTOMER SERVICE ON MARCH 2 AND SPOKE WITH "SELVIN" WHO TOLD ME FORD WAS WELL AWARE OF THIS DEFECTIVE PART AND THEY HE "EXPECTED" THIS TO BE RECALLED ON THE MUSTANG AND THUNDERBIRD AT SOME TIME, BUT FOR NOW IT WAS FORD'S POLICY NOT TO RECALL THE HEAD GASKET ON THIS MODEL AT THIS TIME. SELVIN INFORMED ME I HAD NO RECOURSE OF ACTION AND THERE WAS NO ONE ELSE AT FORD MOTOR COMPANY I COULD APPEAL TO. I PRESSED SELVIN TO GIVE ME THE NAME OF MANAGER I COULD TALK WITH AND HE REFUSED, AGAIN STATING THIS IT WAS "FORD'S POSITION NOT FIX THIS PART AS PART OF THE RECALL EVEN THOUGH THEY KNEW IT WAS DEFECTIVE. ASIDE FROM THE CAR ISSUE, I AM A SINGLE PARENT WITH ONLY THAT CAR FOR TRANSPORTATION. I AM NOW FORCED TO RENT A CAR FOR AN UNDETERMINED AMOUNT OF TIME WHILE WAITING FOR MY FORD MUSTANG TO BE FIXED. *AK
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Complaint 719622 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2000-02-26
(YYYY-MM-DD)
Date Added To File: 2000-03-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2000-03-03
(YYYY-MM-DD)
Date Purchased: 1999-09-01
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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