NHTSA ID Number: 714677

Incident Date: 1998-01-01

Manufacturer's Name: Chrysler (FCA US, LLC)

Vehicle/Equipment Make: DODGE

Vehicle/Equipment Model: GRAND CARAVAN

Model Year: 1994
9999 If Unknown Or N/A

Vehicle Identification Number: 1B4GH54R8RX

Vehicle Mileage At Failure:

Vehicle Speed: 0

Number Of Occurrences:

Was Vehicle Towed: No

Consumer Location: FORT COLLINS, CO

Summary of Complaint

IN JAN 1998, I NOTICED SURFACE DAMAGE THAT LOOKED LIKE SPOTS. OVER THE MONTHS AFTER REPEATED WASHES AND WAXES, THE SPOTS GREW IN SIZE. THE SPOTS STARTED ETCHING BELOW THE TOP SURFACE. A COUPLE OF MONTHS AFTERWARD I STARTED TO SEE A GRAY SURFACES APPEAR WHERE THE SPOTS WERE. DURING A SERVICE VISIT IN MID 1998 TO MY LOCAL CHRYSLER/DODGE DEALER IN FORT COLLINS, CO., I THEN ASKED THEM WHAT CAUSES THIS AND WHETHER TOUCHUP PAINT WOULD WORK TO FIX THE SURFACE. THEY SAID THE CAUSE WAS ENIVORMENTAL EFFECTS ON PAINT. I TOOK THEIR WORD ON IT AND PURCHASED THE TOUCHUP PAINT. SINCE THAT TIME, THE PAINT ON THE TOP ROOF IS COMING OFF IN LARGE FLAKES. A GRAY SURFACE NOW COMPRISES ABOUT 15% OF THE TOTAL AREA. AT THE PRESENT RATE OF FLAKING, THE ENTIRE TOP WILL BE BARE WITHIN TWO MONTHS. ESTIMATES FOR SANDING AND REPAINTING THE TOP WITH BE $1500.00 AND CHRYSLER WILL PARTICIPATE $220.91 TOWARDS REPAINTING THE ROOF AS A GOODWILL GESTURE. THIS IS NOT ENOUGH COMPENSATION. I FEAR THAT OTHER AREAS ON MY VEHICLE WILL SOON START TO SHOW THE SAME PROBLEM. MANY OTHER FAMILY, FRIENDS AND OWNERS NATIONWIDE ARE REPORTING SIMILIAR PROBLEMS. INFORMATION THAT I OBTAINED THROUGH SOURCES INDICATES THAT CHRYSLER IS AWARE OF THE INCOMPATABILITY OF THE WATER BASED CLEAR COAT AND THE DRY BASED PRIMER AND HOW THE SUN CAUSED THE PRIMER TO OXIDIZE AND CAUSED THE PAINT NOT TO ADHERE. INFORMATION HAS BEEN PROVIDED BY A CHRYSLER EMPLOYEE ON THE INTERNET ON PAINTS USED BY CHRYSLER AND SOME OF THE RELATED PROBLEMS. THE PROBLEM SEEMS TO STEM FROM CHRYSLER NOT ACKNOWLEDGING A PEELING PROBLEM RELATED TO THE ELIMINATION OF SPRAY PRIMER ON THEIR ASSEMBLY LINES. THEY ARE PRESENTLY BEING SUED IN SEVERAL STATES OVER THIS PROBLEM, BUT THE LAWSUITS ARE NOT SPECIFIC ABOUT THE AFFECTED MODELS OR YEARS. THERE HAVE ALSO BEEN NUMEROUS COMPLAINTS ABOUT CARS AND TRUCKS MANUFACTURED WITH SPRAY PRIMER, AS WELL AS VEHICLES NEWER THAN MODEL YEAR 1993. I WOULD BE WILLING TO SEND PHOTO'S TO BACKUP MY COMPLAINT. *AK

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Complaint 714677 Documents

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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 1998-01-01
(YYYY-MM-DD)

Date Added To File: 1999-11-12
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 1999-11-12
(YYYY-MM-DD)

Date Purchased: 1994-07-01
(YYYY-MM-DD)

Was Original Owner: Yes

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: STRUCTURE:BODY

Anti-Lock Brakes: No

Cruise Control: Yes

Number Of Cylinders:

Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]

Fuel System: F

FI = Fuel Injection
TB = Turbo

Fuel Type: Gas

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: