NHTSA ID Number: 714383
Incident Date: 1999-08-11
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 1998
9999 If Unknown Or N/A
Vehicle Identification Number: 1FMZU32X3WU
Vehicle Mileage At Failure:
Vehicle Speed: 55
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: DALLAS, GA
Summary of Complaint
I BOUGHT MY TRUCK IN SEPT 1998. IN AUG 1999 I TOOK IT INTO THE DEALER BECAUSE THE DRIVERS MIRROR VIBRATES AT SPEEDS OF 55MPH AND UP. ALSO THE STEERING WHEEL VIBRATES AND THE LEFT FRONT TIRE FEELS LIKE IT IS GOING TO COME OFF AT ABOUT 65 MPH. I HAVE EVERYTHING DOCUMENTED AND HAVE BEEN IN NOW 7 TIMES. THE FIRST TIME THEY CHANGED THE MIRROR, THE 2ND THE BALANCED/ROTATED THE TIRES, THE 3 TIME THEY HAD ME BUY NEW TIRES, THE 4TH THE PUT ANOTHER SET OF NEW TIRES ON, THE 5TH I HAD THE SERVICE MGR AND HEAD MECHANIC DRIVE IT AGAIN THE TIRES WERE BALANCED/ROTATED, THE 6TH TIME THE REGIONAL SERVICE MANAGER DROVE IT. THEN A FACTORY REP FROM FORD MOTOR COMPANY CAME DOWN FROM DETROIT AND CALLED ME ON THE PHONE. WITH EACH TIME I HAD IT IN I WAS TOLD IT IS "NORMAL" FOR A MIRROR TO VIBRATE BUT EACH OF THEM SAID THEY DIDN'T FEEL THE VIRBRATION IN THE FRONT END OR STEERING COLUMN. I WROTE A LETTER TO THE OWNER OF THE DEALERSHIP ALONG WITH A C/C TO THE PRESIDENT/CEO OF FORD MOTOR CO. I STATED THE GA LEMON LAW/NEW CAR WARRENTY ACT OF 1990 AND PER THE LEMON LAW GIVING THEM 1 MORE OPPORTUNITY TO FIX THE PROBLEM. THE SERVICE MANAGER CALLED ME ON 11/4/99 AND I TOOK IT IN THE AM OF 11/5/99 FOR THE 7TH TIME. HE LOOKED THE SUSPENSION OVER AND SAID HE COULD NOT FIND ANYTHING WRONG. I HAVE COPIES OF EVERYTHING I MAILED OUT AND ALL THE TIMES I HAVE BEEN IN. THE VEHICLE HAS GOTTEN WORSE, IT IS HARD TO SEE ANYTHING OUT OF THE DRIVERS MIRROR AT 50 MPH AND I CAN NOT SEE ANYTHING AT 70 MPH. THE LEFT FRONT TIRE FEELS LIKE IT IS GOING TO COME OFF WHEN I REACH ABOUT 65 MPH, AND IT ALSO IS HARD TO CONTROL THE VEHICLE. THE STEERING WHEEL HAS A VIBRATION IN IT AND THE FRONT SEATS NOW HAVE A VIBRATION. I FEEL VERY UNSAFE IN THIS VEHICLE. I ASK ON 11/5/99 ABOUT A REPLACEMENT AND THE SERVICE MANAGER SAID THE DEALERSHIP SAID THEY WOULD NOT DO THAT. I WOULD HAVE TO GO PERSUE THE LEMON LAW. I DON'T WANT MY CHILDREN OR ANYONE ELSE TO GET HURT. PLEASE HELP!!
Check if your Ford has a Recall
Complaint 714383 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 1999-08-11
(YYYY-MM-DD)
Date Added To File: 1999-11-05
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 1999-11-05
(YYYY-MM-DD)
Date Purchased: 1998-09-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING: STEERING WHEEL/HANDLE BAR
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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