NHTSA ID Number: 713848
Incident Date: 1999-10-20
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: WINDSTAR
Model Year: 1999
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: NOVI, MI
Summary of Complaint
THE GRACO INFANT CAR SEAT/CARRIER, MODEL# 8458 HH, WILL NOT ATTACH SAFELY TO THE CAR SEAT BASE WHEN THE UPPER POSITION SHOULDER STRAP LOCATIONS ARE USED TO SECURE THE INFANT. WHEN THE UPPER SHOULDER STRAP LOCATION SLOTS ARE USED, THE STRAPS ARE JOINED BY A METAL JUNTION TO THE TIGHTENING STRAP, FORMING A "Y". BECAUSE THE SHOULDER STRAPS ARE TOO SHORT, EVEN WHEN USED WITH A SMALL INFANT (<13 LBS) AND WITHOUT BULKY CLOTHING, THIS JUNCTION PIECE AND THE "Y" FORMED BY THE TWO SHOULDER STRAPS AND THE TIGHTENING STRAP INTERFERE WITH THE MAIN LATCH MECHANISM TO THE CAR SEAT BASE. THE RESULT IS THAT THE CAR SEAT CAN APPEAR TO BE LOCATED IN THE SEAT BASE PROPERLY, BUT UNLATCHED. FURTHERMORE, DUE TO THE INTERFERENCE OF THE STRAPS AND THE LATCH MECHANISM, THE SHOULDER STRAPS BECOME DISPLACED TO ONE SIDE OF THE LATCH HOUSING/PROTRUSION UNDERNEATH THE CAR SEAT. THIS RESULTS IN UNEVEN TENSION ON THE SHOULDER STRAPS SECURING THE CHILD IN THE SEAT -- I.E., ONE SHOULDER STRAP IS TIGHT WHILE THE OTHER IS LOOSE. THE MODEL OF THE GRACO INFANT CAR SEAT IS 8458 HH, SERIAL # IS MM0519990643, MANUFACTURE DATE: 05199, SHOULDER STRAPS NUMBER F12217, LOT ID 175191-02, 263630, APR 99 (AS SHOWN ON THE TAG). I CONTACTED GRACO AT THEIR CUSOMTER ASSISTANCE PHONE NUMBER (888 224-6549) ON 10/25/99. THE GRACO REPRESENTATIVE INFORMED ME THAT THEY WERE "AWARE OF THIS PROBLEM" AND THEY BELIEVED THEY WERE "WORKING ON IT" BUT SHE HAD NO INFORMATION ON WHETHER OR NOT A SERVICE/REPLACEMENT PART(S) WOULD BE MADE AVAILABLE AND WHEN GRACO MIGHT HAVE FURTHER INFORMATION REGARDING THIS SAFETY PROBLEM. THIS IS COMPLETELY UNACCEPTABLE! OUR NEWBORN SON IS APPROXIMATELY 2-1/2 MONTHS OLD, AND THIS PROBLEM HAS RENDERED THE INFANT CAR SEAT UNSAFE AND USELESS. EVEN IF THE CAR SEAT IS USED WITHOUT THE BASE TO AVOID THE LATCH INTERFERENCE PROBLEM, THE STRAPS WILL NOT FIT EVENLY ON THE CHILD AND WILL NOT HAVE ENOUGH LENGTH TO ACCOMMODATE THE CHILD DURING WINTER MONTHS WITH BULKY CLOTHES OR AS HE GETS LARGER!
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Complaint 713848 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 1999-10-20
(YYYY-MM-DD)
Date Added To File: 1999-10-25
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 1999-10-25
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: CHILD SEAT
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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