NHTSA ID Number: 713419
Incident Date: 1997-03-05
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 1996
9999 If Unknown Or N/A
Vehicle Identification Number: JT3HP10V2T0
Vehicle Mileage At Failure:
Vehicle Speed: 0
Number Of Occurrences: 5
Was Vehicle Towed: No
Consumer Location: AUSTIN, TX
Summary of Complaint
5/7/96-FRONT WHEELS CLEANED OF BRAKE DUST; 3/5/97-MILEAGE-14118: FRONT BRAKE JOB DONE(BRAKES GRINDING); 9/13/97 BRAKES SQUEAKING-REAR BRAKES CLEANED AND ADJUSTED.; 12/1/97-FRONT BRAKES WORN OUT-REPLACED; 12/98-FRONT BRAKES GRINDING-PADS REPLACED AGAIN; 10/16/99-FRONT BRAKES REPLACED AGAIN. I REQUESTED ASSISTANCE FROM TOYOTA AND MET WITH THE CUSTOMER SVC MANAGER, KAREN SEARS SEVERAL TIMES AND PRIOR TO THE REPAIR IN DEC. 98 I DID CONTACT TOYOTA AGAIN AND WAS TOLD THERE WAS NOTHING ELSE THEY COULD DO AND I WOULD NEED TO REQUEST ARBITRATION. I REQUESTED ARBITRATION AND THEY DID NOTHING BECAUSE I TOOK IT TO A NON TOYOTA FACILITY FOR REPAIR. I HAD TO TAKE IT SOMEWHERE ELSE BECAUSE THEY REFUSED TO REPLACE THE BRAKES AND REFERRED ME TO ARBITRATION AND I OBVIOUSLY COULD NOT DRIVE A VEHICLE WITH GRINDING BRAKES. THE ONLY WORK DONE WAS THEY REPLACED THE PADS AND ALSO TOLD ME THE ROTORS AND CYLINDERS NEEDED TO BE REPLACED AND SHOULD HAVE BEEN DONE IN DEC. 1997, BUT I WAS ALSO TOLD THAT BRAKES SHOULD NOT BE WEARING OUT THIS SOON ON A NEW VEHICLE. I HAVE HAD PROBLEMS WITH THIS BRAKE SYSTEM SINCE I HAVE HAD THE VEHICLE BEGINNING WITHT HE BRAKE DUST ACCUMULATION. I DO NOT KNOW WHAT ELSE TO DO-I HAVE ASKED TOYOTA TO REPLACE THE BRAKE SYSTEM AND I HAVE ASKED THEM TO REPLACE THE VEHICLE, I HAVE REQUESTED ARBITRATION AND I HAVE APPEALED THE ARBITRATION DECISION. I AM HOPEFUL YOU CAN HELP ME BECAUSE THERE IS OBVIOUSLY SOMETHING WRONG WITH THE BRAKE SYSTEM ON THIS VEHICLE. ALSO WHEN I HAD MY BRAKES CHANGED OVER THE WEEKEND I MET A MAN WHO ALSO HAD A 2 DOOR RAV4 , WHO ALSO TOLD ME HE HAD BEEN HAVING THE SAME PROBLEM, HAVING TO CHANGE BRAKES PADS AND SHOES OFTEN. I DON'T KNOW IF ANYONE ELSE IS HAVING A PROBLEM BUT I CANNOT AFFORD TO REPLACE BRAKE PADS EVERY 6-9 MONTHS AS I AM A SINGLE PARENT AND I CANNOT AFFORD THE $600-$1000 WORTH OF BRAKE WORK THE VEHICLE NEEDS. AT THIS POINT I TRULY BELIEVE I WAS SOLD A LEMON WITH A FAULTY BRAKE SYSTEM. I AM ASKING FOR YOUR HELP. *AK
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Complaint 713419 Documents
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy...
- Both wet and dry boiling points exceed the minimum...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 1997-03-05
(YYYY-MM-DD)
Date Added To File: 1999-10-17
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 1999-10-17
(YYYY-MM-DD)
Date Purchased: 1996-02-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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