NHTSA ID Number: 711680
Incident Date: 1999-09-12
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: WINDSTAR
Model Year: 1995
9999 If Unknown Or N/A
Vehicle Identification Number: 2FMDA5141SB
Vehicle Mileage At Failure:
Vehicle Speed: 45
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ARCATA, CA
Summary of Complaint
ON NOVEMBER 19 '98 I TOOK MY '95 FORD WINDSTAR VAN TO TO THE DEALERSHIP WHERE I BOUGHT IT. I TOOK THE VAN IN BECAUSE I HAD RECEIVED A RECALL NOTICE FROM FORD REGARDING A HEAD GASKET PROBLEM. AT THAT TIME THE VAN HAD 59,000 MILES ON IT. I PICKED UP MY VAN THAT EVENING AND WAS TOLD EVERYTHING WAS O.K. ON SEPTEMBER 12 '99 THE VAN OVERHEATED AND A MECAHANIC TOLD ME THE HEAD GASKET WAS BLOWN. THE MECHANIC SAID HE HOPED THE HEAD WAS NOT CRACKED AND/OR THE MOTOR DAMAGED BEYOND REPAIR ($2500 TO $3500 IF MOTOR DAMAGED BEYOND REPAIR). I CALLED THE DEALERSHIP, HARPER'S FORD, AND THE ASSISTANT SALES MANAGER SAID HE THOUGHT FORD WOULD REPAIR THE DAMAGE OR I WOULD "HAVE A GOOD LEGAL CASE". THE VAN NOW HAS 68,OOO MILES ON IT. WELL A WEEK LATER THE DELAERSHIP TELLS ME THAT THEY CAN NOT GET FORD TO RETURN THEIR CALLS. I CALLED FORD AND A MAN NAMED AL SAID THE RECALL EXPIRED DEC 31ST '99 AND MY VAN WAS BEYOND THE 60,000 MILES WARRANTY. AL SAID HIS DECISION WAS FINAL AND FORD WOULD NOT ASSIST IN THE REPAIR. AL SAID THAT FORD HAD NO OTHER AVENUE FOR ME TO PURSUE EVEN THOUGH I WAS NOT SATISFIED. I RE-CONTACTED HARPER'S AND THEY SAID THAT I SHOULD JUST WAIT TO HEAR FROM THEM. HARPER'S SAID THEY WOULD GIVE ME A PRICE BREAK REGARDING THE WORK THAT WOULD NEED TO BE DONE. I'M LOST, I GUESS I COULD TRY TO SOLVE THE PROBLEM IN CIVIL COURT (PROBABLY TAKE SEVERAL MONTHS). THE REAL KICKER IS MY FAMILY, TWO SONS OF 4 YEAR OLD AND 1 YEAR HAVE BEEN LOOKING FORWARD TO THE FAMILY VACATION THAT WAS SUPPOSE TO START ON FRIDAY, 09-24-99. THE VAN IS THE ONLY VEHICLE I HAVE LARGE ENOUGH TO HAUL THE FAMILY. CANCELLED VACATION AND A BILL OF LEAST $1200.00. I WILL NEVER BUY ANOTHER VEHICLE FORM HARPER'S NOR WILL I EVER BUY ANOTHER FORD. PLEASE HELP IF YOU CAN. THANKS
Check if your Ford has a Recall
Complaint 711680 Documents
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Search NHTSA Database for Recalls
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 1999-09-12
(YYYY-MM-DD)
Date Added To File: 1999-09-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 1999-09-20
(YYYY-MM-DD)
Date Purchased: 1996-08-01
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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